How cognitive biases and ranking can foster an ineffective architecture and design @ Jfall 2021

The power of collaborative modelling comes from having a diverse group of people who, together, have a lot of wisdom and knowledge. You would expect that all this knowledge will be put to use, co-creating, and to design a model. In reality, we don’t actually listen to all the available input and perspectives due to cognitive biases and ranking. Because not everything that needs to be said has been said, we will end up with sub-optimal models and architecture. Even worse, people don’t feel part of the solution and don’t commit to it. Good architecture and design need all the insights and perception. If we are not aware, cognitive biases and ranking kills those insights and wisdom and kills the effectiveness of your models!

Join us in this talk where we will interactively explore how we can improve our facilitation skills and focus on neuro-inclusiveness with Lewis Deep Democracy (LDD). By having a Deep Democratic discussions together on what biases are at play during liberating structures workshops, and how ranking will effect a visual collaborative modelling session like EventStorming and User Story Mapping, you will gain first-hand experience about LDD. With this experience, we will explain how we embedded LDD in our design processes. We will let you leave with the knowledge on how to observe sabotage behaviour, battle oppression, and to create safety in exploring alternative perceptions. We will show you how you can really let the group say what needs to be said and take a collective autocratic decision in designing your software models.

Transcript

1. @EelynvanKelle @kenny_baas How cognitive biases and ranking can foster an ineffective architecture and design Kenny Baas-Schwegler & Evelyn van Kelle @EvelynvanKelle @kenny_baas
2. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas
3. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Sandy Millar on Unsplash Complexity: When things go bad, endure and observe what you can change, and probe! don’t go chasing a happy to-be situation
4. @EvelynvanKelle @kenny_baas 4
5. @EvelynvanKelle @kenny_baas
6. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas We’re dealing with complex adaptive socio-technical systems. Those 3 aspects impact each other. Balance is key
7. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Open office space to improve communication Joe Wright: The good, the bad, the open-plan: Creating environments for collaborative knowledge work https://vimeo.com/374629143
8. @EvelynvanKelle @kenny_baas
9. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas If you design a monolith or part of a software landscape without boundaries or the wrong boundaries, you just architected an open office space for software teams.
10. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Kevlin Henny- Good code https://www.slideshare.net/Kevlin/good-code-73714882/16
11. @EvelynvanKelle @kenny_baas “Architectural design is system design. System design is contextual design — it is inherently about boundaries (what’s in, and what’s out, what spans, what moves between), and about tradeoffs.” —Ruth Malan
12. @EvelynvanKelle @kenny_baas
13. @EvelynvanKelle @kenny_baas
14. @EvelynvanKelle @kenny_baas “If the architecture of the system and the architecture of the organization are at odds, the architecture of the organization wins” —Ruth Malan
15. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Creating a shared sense of reality
16. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Visual and Collaborative modelling is a practice of using requirement analysis and modelling techniques to create a shared understanding.
17. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas technical architect Socio-technical architect (A role, not a function!) (and of course owned by a person or group)
18. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Ensuring flow in meetings How to make sure everyone said what has to be said? How can we create and include new insights? Who decides on the architecture? How to get everyone on board on the decision? Who to invite? How to deal with issues that keep cycling back? Photo by Mike Lewis HeadSmart Media on Unsplash
19. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Ensuring flow in meetings How to make sure everyone said what has to be said? Photo by Mike Lewis HeadSmart Media on Unsplash
20. @EvelynvanKelle @kenny_baas from: Decision-making practices for evolving and sustaining software architecture by Rebecca Wirfs-Brock and Ken Power
21. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Ranking
24. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Symbolic violence
27. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas So what?
28. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Shadow IT
29. @EvelynvanKelle @kenny_baas Deep Democracy the lewis method
30. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by TRI WISNU HADI on Unsplash Every autocratic decision, supressess knowledge and wisdom and creates resistance.
31. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas foto: Hideta Nagai) credit: Corporate tribe book by Danielle Braun, Jitske Kramer
32. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas foto: Hideta Nagai) credit: Corporate tribe book by Danielle Braun, Jitske Kramer “And those who were seen dancing were thought to be insane by those who could not hear the music”
33. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Neil Thomas on Unsplash How to make sure everyone said what has to be said? Own, play and share your rank
34. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Ensuring flow in meetings How can we create and include new insights? Photo by Mike Lewis HeadSmart Media on Unsplash
35. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Cognitive bias
40. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Ensuring flow in meetings Who decides on the architecture? How to get everyone on board on the decision? Who to invite? Photo by Mike Lewis HeadSmart Media on Unsplash
41. @EvelynvanKelle @kenny_baas https://www.today.com/home/toilet-paper-over-or-under-debate-resolved-1891-patent-t9776
42. @EvelynvanKelle @kenny_baas Accurate vs Completeness
43. @EvelynvanKelle @kenny_baas Accurate vs Completeness
44. @EvelynvanKelle @kenny_baas Discussion Dialogue Actions, thinking fast Insights, thinking slow Convince, take a stand Understanding, listen Think against other (yes, but..) Think together with others (Yes, and…) Answer are central The questions are central Attack and defence Investigate and check Opinions and arguments Principles, values and norms Judgement postpone judgment Finding solutions find the underlying reason Risk: false consensus, powerplay Risk: responsible abstraction, woolly
45. @EvelynvanKelle @kenny_baas https://twitter.com/RonJeffries/status/1128329696012378114
46. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Tamara Gak on Unsplash “Peace is not the absence of conflict. Conflict are the status quo, it is how you manage them is what makes peace.” - Bart Brandsma
47. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Markus Spiske on Unsplash “We must be able to identify all the parts in a system and allow them to speak. All the parts in a group, even those we do not like or believe to be useless, must be present and supported.” - Arnold Mindell
48. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Rikki Chan on Unsplash Who to invite is about thinking in perceptions instead of people. Invite especially people with annoying perceptions.
49. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Kevin Erdvig on Unsplash credit: Corporate Tribe by Danielle Braun, Jitske Kramer Meetings as campfires
50. @EvelynvanKelle @kenny_baas credit: human dimensions
51. @EvelynvanKelle @kenny_baas 1. Gain all views 2. Make it safe to to say alternative views 3. Spread the why ----- VOTE ---- 4. Ask: What would it take for you to go along? Deep Democracy the lewis method steps
52. @EvelynvanKelle @kenny_baas 1. Idea: You have an idea, but nothing is certain 2. Suggestion: You have a clear intention, but other insights are more than welcome 3. Proposal: You have a concretely worked out proposal. Only serious objections can influence the decision 4. Command: Decision is made, what does it take for you to go along? How much space do you give?
53. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Tamara Gak on Unsplash Who decides on the architecture? How to get everyone on board on the decision? Who to invite? Use the Deep Democracy the lewis method steps. Be clear on how much power people have on decision making. Photo by Mike Lewis HeadSmart Media on Unsplash
54. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Tamara Gak on Unsplash Ensuring flow in meetings How to deal with issues that keep cycling back? Photo by Mike Lewis HeadSmart Media on Unsplash
55. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Headway on Unsplash Paradox: Plan, but also take action
56. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Tamara Gak on Unsplash Photo by Tamara Gak on Unsplash & ! |
57. @EvelynvanKelle @kenny_baas Polarity mapping
58. @EvelynvanKelle @kenny_baas Polarity mapping
59. @EelynvanKelle @kenny_baas @EvelynvanKelle @kenny_baas Photo by Tamara Gak on Unsplash Ensuring flow in meetings Create awareness of people their ranks in the group Own, play and share your rank Be aware and make explicit the biases at play Use Deep Democracy the lewis method in your decision making Start managing polarities with the group by using polarity mapping Photo by Mike Lewis HeadSmart Media on Unsplash
60. @kenny_baas #CatTax @kenny_baas Baasie.com xebia.com/blog/author/kbaas/ https://speakerdeck.com/baasie @EvelynvanKelle evelynvankelle@gmail.com https://www.evelynvankelle.com Leave the judging to cats.