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Building a Design Culture - Midwest UX

Brad Colbow
June 01, 2012

Building a Design Culture - Midwest UX

Brad Colbow

June 01, 2012
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  1. If we could put one more ad impression in front

    of each video Friday, June 1, 12
  2. How do we do that? Long answer is: We’re trying

    to find out and this is what We’re doing. Friday, June 1, 12
  3. Easy Moving people around Putting processes in place Hard Taking

    people who are used to working one way and getting them to work another way Friday, June 1, 12
  4. Beyoncé I'm a survivor Call center manager I'm not going

    give up I'm not going stop I'm going work harder Friday, June 1, 12
  5. To make this feature useful what she really needs to

    know is how things are trending. And we give here our best guess. Friday, June 1, 12
  6. To make this feature useful what she really needs to

    know is how things are trending. And we give here our best guess. In our interviews we found that nobody uses our forecasts because they aren't accurate enough. Friday, June 1, 12
  7. There is one stat that will make our forecast way

    more accurate and that’s knowing how many agents are answering the phones and when more come in or when others are leaving. Friday, June 1, 12
  8. There is one stat that will make our forecast way

    more accurate and that’s knowing how many agents are answering the phones and when more come in or when others are leaving. We can get that data, but it’s located on another server. Friday, June 1, 12
  9. Beyoncé I'm a survivor Call center manager I'm not going

    give up I'm not going stop I'm going work harder Friday, June 1, 12