Easy Moving people around Putting processes in place Hard Taking people who are used to working one way and getting them to work another way Friday, June 1, 12
To make this feature useful what she really needs to know is how things are trending. And we give here our best guess. In our interviews we found that nobody uses our forecasts because they aren't accurate enough. Friday, June 1, 12
There is one stat that will make our forecast way more accurate and that’s knowing how many agents are answering the phones and when more come in or when others are leaving. Friday, June 1, 12
There is one stat that will make our forecast way more accurate and that’s knowing how many agents are answering the phones and when more come in or when others are leaving. We can get that data, but it’s located on another server. Friday, June 1, 12
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