S T E P 1 0 S T E P 1 1 S T E P 1 2 Download new security certificate Learn that you need an updated security certificate Open Windows Media Player Tuesday, November 13, 12
S T E P 1 3 S T E P 1 4 S T E P 1 5 Learn that you need to update Windows Media Player Download and Install update Reboot Windows Tuesday, November 13, 12
Nit-picking [nit-pi-king] Nitpicking is the act of removing nits (the eggs of lice, generally head lice) from the host's hair. Tuesday, November 13, 12
Ability to download audio book Save book to list if not available License management for publishers Burn audio to CD Transfer to iPods Tuesday, November 13, 12
Duct Tape I roll up my sleeves and jump in, I have a couple tools. I find the right tool for the job. CEO Marketing Director Repairman Tuesday, November 13, 12
Duct Tape I roll up my sleeves and jump in, I have a couple tools. I find the right tool for the job. CEO Marketing Director Repairman CEO’s Daughter Borrow my Dad's duct tape to make a Home for my Ponies. Tuesday, November 13, 12
Track what you eat and count calories Provide a grocery list that only has healthy options Track exercise routine and calories burned Built in pedometer Tuesday, November 13, 12
Track what you eat and count calories Provide a grocery list that only has healthy options Track exercise routine and calories burned Built in pedometer Tuesday, November 13, 12
Prepare a list at home Take bus to grocery store Get a cart Walk us through your last trip to the grocery store. Enter main doors near the produce Tuesday, November 13, 12
Waited at the checkout line Looked over and tried to resist the candy bars Walk us through your last trip to the grocery store. Tuesday, November 13, 12
Waited at the checkout line Looked over and tried to resist the candy bars Walk us through your last trip to the grocery store. Thought about what a tough day he had at work and about how he deserved a treat Tuesday, November 13, 12
Waited at the checkout line Looked over and tried to resist the candy bars Caved in and picked up a candy bar Walk us through your last trip to the grocery store. Thought about what a tough day he had at work and about how he deserved a treat Tuesday, November 13, 12
Track what you eat and count calories Provide a grocery list that only has healthy options Track exercise routine and calories burned Built in pedometer Tuesday, November 13, 12
Mary Mary is a working professional who struggles to find time to cook and often opts for easier eating options. Reasons for poor health decisions: - Not enough time to make healthy decisions - Can’t find time to exercise - Eats unhealthy food as a reward or in stressful situations Tuesday, November 13, 12
Doug Doug is a work at home computer programmer. He has always struggled with his weight. Reasons for poor health decisions: - Makes poor eating decisions - Resigned to being overweight - Feels out of place at health clubs and health food stores Tuesday, November 13, 12
- We can build features just for Mary - We can write all our copy to speak directly to Mary - We can cater to Mary’s needs instead of a wider spectrum of users Tuesday, November 13, 12
Identify • How big of a group is it? • How many groups of users • Most frequent tasks Listen • Don’t ask leading question • Ask and then shut up • Don’t confirm answers • Don’t be afraid of silence Prioritize • What audience takes precedence? • What features speak to that audience? • What features can you live without? Observe • Observe your user’s surroundings • Take note of all their tasks • Take photos of surroundings • Even interruptions are important Tuesday, November 13, 12
Mental Models: Aligning Design Strategy with Human Behavior By Indi Young Remote Research: Real Users, Real Time, Real Research by Nate Bolt & Tony Tulathimutte Observing the User Experience By Mike Kuniavsky Tuesday, November 13, 12
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