The Crisis, The Challenge and The Epiphany

B5b0f56c5edce4c54f1fea72e31d8378?s=47 Nic Benders
September 13, 2017

The Crisis, The Challenge and The Epiphany

B5b0f56c5edce4c54f1fea72e31d8378?s=128

Nic Benders

September 13, 2017
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  1. #FutureStack ©2008–17 New Relic, Inc. All rights reserved Nic Benders

    Chief Architect THE CRISIS, THE CHALLENGE AND THE EPIPHANY F01
  2. #FutureStack ©2008–17 New Relic, Inc. All rights reserved What makes

    a moment? Launching a new business. Releasing a new feature. Getting a rush of mobile orders. Black Friday. Every company has its own moments of truth.
  3. #FutureStack ©2008–17 New Relic, Inc. All rights reserved The Three

    Kinds of Moments The
 Crisis The
 Challenge The
 Epiphany
  4. #FutureStack ©2008–17 New Relic, Inc. All rights reserved Complex Probe

    ➝ Sense ➝ Respond Complicated Sense ➝ Analyze ➝ Respond Chaotic Act ➝ Sense ➝ Respond Simple Sense ➝ Categorize ➝ Respond Cynefin Framework (pronounced kun-EV-in)
  5. #FutureStack ©2008–17 New Relic, Inc. All rights reserved The Crisis

    • Quick action is required • No chance to plan • Need to build a mental model and experiment, fast
  6. #FutureStack ©2008–17 New Relic, Inc. All rights reserved

  7. #FutureStack ©2008–17 New Relic, Inc. All rights reserved

  8. #FutureStack ©2008–17 New Relic, Inc. All rights reserved

  9. #FutureStack ©2008–17 New Relic, Inc. All rights reserved

  10. #FutureStack ©2008–17 New Relic, Inc. All rights reserved The Crisis

    • Quick action is required • No chance to plan • Need to build a mental model and experiment, fast • Quick and broad views to build
 that model • Rapid feedback to test it • You need to answer questions you didn’t know you would have
  11. #FutureStack ©2008–17 New Relic, Inc. All rights reserved The Challenge

    • Plenty of time to plan and experiment • You have a model, it needs to be verified
  12. #FutureStack ©2008–17 New Relic, Inc. All rights reserved Insights Launch

  13. #FutureStack ©2008–17 New Relic, Inc. All rights reserved The Challenge

    • Plenty of time to plan and experiment • You have a model, it needs to be verified • You want to configure and customize 
 to measure and display exactly 
 what you want • Detailed information • Understanding bottlenecks
  14. #FutureStack ©2008–17 New Relic, Inc. All rights reserved The Epiphany

    • Unstructured & Unexpected • Simple ideas often have the 
 biggest impact
  15. #FutureStack ©2008–17 New Relic, Inc. All rights reserved From Crisis


    to Epiphany
  16. #FutureStack ©2008–17 New Relic, Inc. All rights reserved Our startup

    just launched a major US carrier Everything exploding Contract on the line And then: APM My First Moment of Truth
  17. #FutureStack ©2008–17 New Relic, Inc. All rights reserved The Epiphany

    • Unstructured & Unexpected • Simple ideas often have the 
 biggest impact • May appear during, or after a Crisis or Challenge • Bring new ideas in, look to outside sources • Look at your old information in new ways
  18. #FutureStack ©2008–17 New Relic, Inc. All rights reserved

  19. #FutureStack ©2008–17 New Relic, Inc. All rights reserved It’s always

    somewhere Black Friday
  20. #FutureStack ©2008–17 New Relic, Inc. All rights reserved It’s always

    somewhere The Moment of Truth
  21. THANK YOU #FutureStack