The Crisis, The Challenge and The Epiphany

Transcript

1. #FutureStack ©2008–17 New Relic, Inc. All rights reserved Nic Benders Chief Architect THE CRISIS, THE CHALLENGE AND THE EPIPHANY F01
2. #FutureStack ©2008–17 New Relic, Inc. All rights reserved What makes a moment? Launching a new business. Releasing a new feature. Getting a rush of mobile orders. Black Friday. Every company has its own moments of truth.
3. #FutureStack ©2008–17 New Relic, Inc. All rights reserved The Three Kinds of Moments The
 Crisis The
 Challenge The
 Epiphany
4. #FutureStack ©2008–17 New Relic, Inc. All rights reserved Complex Probe ➝ Sense ➝ Respond Complicated Sense ➝ Analyze ➝ Respond Chaotic Act ➝ Sense ➝ Respond Simple Sense ➝ Categorize ➝ Respond Cynefin Framework (pronounced kun-EV-in)
5. #FutureStack ©2008–17 New Relic, Inc. All rights reserved The Crisis • Quick action is required • No chance to plan • Need to build a mental model and experiment, fast
6. #FutureStack ©2008–17 New Relic, Inc. All rights reserved
7. #FutureStack ©2008–17 New Relic, Inc. All rights reserved
8. #FutureStack ©2008–17 New Relic, Inc. All rights reserved
9. #FutureStack ©2008–17 New Relic, Inc. All rights reserved
10. #FutureStack ©2008–17 New Relic, Inc. All rights reserved The Crisis • Quick action is required • No chance to plan • Need to build a mental model and experiment, fast • Quick and broad views to build
 that model • Rapid feedback to test it • You need to answer questions you didn’t know you would have
11. #FutureStack ©2008–17 New Relic, Inc. All rights reserved The Challenge • Plenty of time to plan and experiment • You have a model, it needs to be verified
12. #FutureStack ©2008–17 New Relic, Inc. All rights reserved Insights Launch
13. #FutureStack ©2008–17 New Relic, Inc. All rights reserved The Challenge • Plenty of time to plan and experiment • You have a model, it needs to be verified • You want to configure and customize 
 to measure and display exactly 
 what you want • Detailed information • Understanding bottlenecks
14. #FutureStack ©2008–17 New Relic, Inc. All rights reserved The Epiphany • Unstructured & Unexpected • Simple ideas often have the 
 biggest impact
15. #FutureStack ©2008–17 New Relic, Inc. All rights reserved From Crisis
 to Epiphany
16. #FutureStack ©2008–17 New Relic, Inc. All rights reserved Our startup just launched a major US carrier Everything exploding Contract on the line And then: APM My First Moment of Truth
17. #FutureStack ©2008–17 New Relic, Inc. All rights reserved The Epiphany • Unstructured & Unexpected • Simple ideas often have the 
 biggest impact • May appear during, or after a Crisis or Challenge • Bring new ideas in, look to outside sources • Look at your old information in new ways
18. #FutureStack ©2008–17 New Relic, Inc. All rights reserved
19. #FutureStack ©2008–17 New Relic, Inc. All rights reserved It’s always somewhere Black Friday
20. #FutureStack ©2008–17 New Relic, Inc. All rights reserved It’s always somewhere The Moment of Truth
21. THANK YOU #FutureStack