Talking to Rails

1. Ben Langfeld Adhearsion Core Team Mojo Lingo @benlangfeld blangfeld@adhearsion.com Talking to Rails Tuesday, 23 October 12
2. Why voice? Tuesday, 23 October 12
3. Why voice? •Many more people have access to a telephone than have access to the internet Tuesday, 23 October 12
4. Why voice? •Many more people have access to a telephone than have access to the internet •Many people still prefer voice-based interactions Tuesday, 23 October 12
5. Why voice? •Many more people have access to a telephone than have access to the internet •Many people still prefer voice-based interactions •Voice enables a multitude of interesting use-cases which text and images cannot Tuesday, 23 October 12
6. Why voice? •Many more people have access to a telephone than have access to the internet •Many people still prefer voice-based interactions •Voice enables a multitude of interesting use-cases which text and images cannot •Because having a computer make a phone ring is still cool Tuesday, 23 October 12
7. But wait... telephony is HARD right?? Photo by Joseph A. Carr from http://en.wikipedia.org/wiki/File:JT_Switchboard_770x540.jpg Tuesday, 23 October 12
8. Code Sample (comfort zone) Tuesday, 23 October 12
9. Code Sample (comfort zone) Tuesday, 23 October 12
10. Code Sample (comfort zone) Tuesday, 23 October 12
11. Tuesday, 23 October 12
12. A voice application development framework Tuesday, 23 October 12
13. A voice application development framework Independent from, but compatible with, Rails Tuesday, 23 October 12
14. A voice application development framework Independent from, but compatible with, Rails Voice applications the Ruby Way Tuesday, 23 October 12
15. Tuesday, 23 October 12
16. Features Not just compiled down to some kind of crazy configuration, but we have full access to both the ruby environment and the call at all times Call setup/teardown events, DTMF events, conference join/leave, active speaker, etc Third largest mobile carrier in the world Tuesday, 23 October 12
17. Features •Easy-to-use DSL Not just compiled down to some kind of crazy configuration, but we have full access to both the ruby environment and the call at all times Call setup/teardown events, DTMF events, conference join/leave, active speaker, etc Third largest mobile carrier in the world Tuesday, 23 October 12
18. Features •Easy-to-use DSL •Idiomatic Ruby code Not just compiled down to some kind of crazy configuration, but we have full access to both the ruby environment and the call at all times Call setup/teardown events, DTMF events, conference join/leave, active speaker, etc Third largest mobile carrier in the world Tuesday, 23 October 12
19. Features •Easy-to-use DSL •Idiomatic Ruby code •Powerful Eventing System Not just compiled down to some kind of crazy configuration, but we have full access to both the ruby environment and the call at all times Call setup/teardown events, DTMF events, conference join/leave, active speaker, etc Third largest mobile carrier in the world Tuesday, 23 October 12
20. Features •Easy-to-use DSL •Idiomatic Ruby code •Powerful Eventing System •Plugins to solve common problems Not just compiled down to some kind of crazy configuration, but we have full access to both the ruby environment and the call at all times Call setup/teardown events, DTMF events, conference join/leave, active speaker, etc Third largest mobile carrier in the world Tuesday, 23 October 12
21. Features •Easy-to-use DSL •Idiomatic Ruby code •Powerful Eventing System •Plugins to solve common problems •A very helpful community Not just compiled down to some kind of crazy configuration, but we have full access to both the ruby environment and the call at all times Call setup/teardown events, DTMF events, conference join/leave, active speaker, etc Third largest mobile carrier in the world Tuesday, 23 October 12
22. Features •Easy-to-use DSL •Idiomatic Ruby code •Powerful Eventing System •Plugins to solve common problems •A very helpful community •Sponsorship from and Not just compiled down to some kind of crazy configuration, but we have full access to both the ruby environment and the call at all times Call setup/teardown events, DTMF events, conference join/leave, active speaker, etc Third largest mobile carrier in the world Tuesday, 23 October 12
23. Advanced Voice Features Tuesday, 23 October 12
24. Advanced Voice Features High-level constructs (Menus, Queues, Conferences) Tuesday, 23 October 12
25. Advanced Voice Features High-level constructs (Menus, Queues, Conferences) DTMF gathering & voice recognition Tuesday, 23 October 12
26. Advanced Voice Features High-level constructs (Menus, Queues, Conferences) Text-to-Speech DTMF gathering & voice recognition Tuesday, 23 October 12
27. Advanced Voice Features High-level constructs (Menus, Queues, Conferences) Text-to-Speech DTMF gathering & voice recognition Answering Machine Detection Tuesday, 23 October 12
28. Advanced Voice Features High-level constructs (Menus, Queues, Conferences) Text-to-Speech DTMF gathering & voice recognition Call Progress Answering Machine Detection Tuesday, 23 October 12
29. Adhearsion Applied Tuesday, 23 October 12
30. Adhearsion Applied Call centre workflow optimisation and integration Tuesday, 23 October 12
31. Adhearsion Applied Call centre workflow optimisation and integration Sales force automation Tuesday, 23 October 12
32. Adhearsion Applied Call centre workflow optimisation and integration Sales force automation Conferencing applications Tuesday, 23 October 12
33. Adhearsion Applied Call centre workflow optimisation and integration Sales force automation Conferencing applications Translation services Tuesday, 23 October 12
34. Adhearsion Applied Call centre workflow optimisation and integration Sales force automation Conferencing applications Translation services Robo-calling Tuesday, 23 October 12
35. Adhearsion Applied Call centre workflow optimisation and integration Sales force automation Conferencing applications Translation services Polling Robo-calling Tuesday, 23 October 12
36. Adhearsion Applied Call centre workflow optimisation and integration Sales force automation Conferencing applications Translation services IVR Polling Robo-calling Tuesday, 23 October 12
37. 2008 2010 2011 Adhearsion Platforms Tuesday, 23 October 12
38. 2008 2010 2011 Adhearsion Platforms Tuesday, 23 October 12
39. 2008 2010 2011 Adhearsion Platforms Tuesday, 23 October 12
40. 2008 2010 2011 Adhearsion Platforms Tuesday, 23 October 12
41. Adhearsion Architecture Asterisk Pros: * Run on your server * Widely Deployed * Eventing System Cons: * Tricky to set up/ Requires hardware * No TTS/ASR Tropo Pros: * Easy to set up * Awesome TTS/ASR * SMS & International Cons: * No manager events * No built-in recordings Note: AGItate first written 1 year ago Tuesday, 23 October 12
42. Adhearsion Architecture Asterisk Pros: * Run on your server * Widely Deployed * Eventing System Cons: * Tricky to set up/ Requires hardware * No TTS/ASR Tropo Pros: * Easy to set up * Awesome TTS/ASR * SMS & International Cons: * No manager events * No built-in recordings Note: AGItate first written 1 year ago Tuesday, 23 October 12
43. Adhearsion Architecture Asterisk Pros: * Run on your server * Widely Deployed * Eventing System Cons: * Tricky to set up/ Requires hardware * No TTS/ASR Tropo Pros: * Easy to set up * Awesome TTS/ASR * SMS & International Cons: * No manager events * No built-in recordings Note: AGItate first written 1 year ago Tuesday, 23 October 12
44. Adhearsion Architecture Asterisk Pros: * Run on your server * Widely Deployed * Eventing System Cons: * Tricky to set up/ Requires hardware * No TTS/ASR Tropo Pros: * Easy to set up * Awesome TTS/ASR * SMS & International Cons: * No manager events * No built-in recordings Note: AGItate first written 1 year ago Tuesday, 23 October 12
45. Adhearsion Architecture Asterisk Pros: * Run on your server * Widely Deployed * Eventing System Cons: * Tricky to set up/ Requires hardware * No TTS/ASR Tropo Pros: * Easy to set up * Awesome TTS/ASR * SMS & International Cons: * No manager events * No built-in recordings Note: AGItate first written 1 year ago Tuesday, 23 October 12
46. Adhearsion Architecture SQL Asterisk Pros: * Run on your server * Widely Deployed * Eventing System Cons: * Tricky to set up/ Requires hardware * No TTS/ASR Tropo Pros: * Easy to set up * Awesome TTS/ASR * SMS & International Cons: * No manager events * No built-in recordings Note: AGItate first written 1 year ago Tuesday, 23 October 12
47. Adhearsion Architecture SQL LDAP Asterisk Pros: * Run on your server * Widely Deployed * Eventing System Cons: * Tricky to set up/ Requires hardware * No TTS/ASR Tropo Pros: * Easy to set up * Awesome TTS/ASR * SMS & International Cons: * No manager events * No built-in recordings Note: AGItate first written 1 year ago Tuesday, 23 October 12
48. Adhearsion Architecture XMPP/Jabber SQL LDAP Asterisk Pros: * Run on your server * Widely Deployed * Eventing System Cons: * Tricky to set up/ Requires hardware * No TTS/ASR Tropo Pros: * Easy to set up * Awesome TTS/ASR * SMS & International Cons: * No manager events * No built-in recordings Note: AGItate first written 1 year ago Tuesday, 23 October 12
49. Adhearsion Architecture Web REST/JSON/XML XMPP/Jabber SQL LDAP Asterisk Pros: * Run on your server * Widely Deployed * Eventing System Cons: * Tricky to set up/ Requires hardware * No TTS/ASR Tropo Pros: * Easy to set up * Awesome TTS/ASR * SMS & International Cons: * No manager events * No built-in recordings Note: AGItate first written 1 year ago Tuesday, 23 October 12
50. Why Adhearsion? Tuesday, 23 October 12
51. Why Adhearsion? •Easy code reuse Tuesday, 23 October 12
52. Why Adhearsion? •Easy code reuse •A natural DSL which is easy to write to Tuesday, 23 October 12
53. Why Adhearsion? •Easy code reuse •A natural DSL which is easy to write to •Rich inter-call operation within the process Tuesday, 23 October 12
54. Why Adhearsion? •Easy code reuse •A natural DSL which is easy to write to •Rich inter-call operation within the process •Brings modern development practices to telephony Tuesday, 23 October 12
55. Why Adhearsion? •Easy code reuse •A natural DSL which is easy to write to •Rich inter-call operation within the process •Brings modern development practices to telephony •No need for complex state-machines and constant load on your Rails app from an HTTP-based API Tuesday, 23 October 12
56. Why Adhearsion? •Easy code reuse •A natural DSL which is easy to write to •Rich inter-call operation within the process •Brings modern development practices to telephony •No need for complex state-machines and constant load on your Rails app from an HTTP-based API •Runs on Asterisk, so can integrate with an existing PBX Tuesday, 23 October 12
57. Why Adhearsion? •Easy code reuse •A natural DSL which is easy to write to •Rich inter-call operation within the process •Brings modern development practices to telephony •No need for complex state-machines and constant load on your Rails app from an HTTP-based API •Runs on Asterisk, so can integrate with an existing PBX •Adhearsion democratises telephony development Tuesday, 23 October 12
58. A (contrived) example problem Tuesday, 23 October 12
59. A (contrived) example problem •Everyone loves a spontaneous conference call Tuesday, 23 October 12
60. A (contrived) example problem •Everyone loves a spontaneous conference call •Getting people in is tricky Tuesday, 23 October 12
61. A (contrived) example problem •Everyone loves a spontaneous conference call •Getting people in is tricky •Not everyone likes the phone ringing Tuesday, 23 October 12
62. A (contrived) example problem •Everyone loves a spontaneous conference call •Getting people in is tricky •Not everyone likes the phone ringing •Not everyone is available Tuesday, 23 October 12
63. A solution Tuesday, 23 October 12
64. A solution •Simple rails app for managing contacts Tuesday, 23 October 12
65. A solution •Simple rails app for managing contacts •Select contacts to call Tuesday, 23 October 12
66. A solution •Simple rails app for managing contacts •Select contacts to call •System asks contacts via Jabber if they are available Tuesday, 23 October 12
67. A solution •Simple rails app for managing contacts •Select contacts to call •System asks contacts via Jabber if they are available •Will read apologies via Jabber into the conference Tuesday, 23 October 12
68. Code Demo Tuesday, 23 October 12
69. Tuesday, 23 October 12
70. Tuesday, 23 October 12
71. Tuesday, 23 October 12
72. Adhearsion 2.0 Tuesday, 23 October 12
73. Adhearsion 2.0 • The next major evolution of Adhearsion Tuesday, 23 October 12
74. Adhearsion 2.0 • The next major evolution of Adhearsion • Many improvements including: Tuesday, 23 October 12
75. Adhearsion 2.0 • The next major evolution of Adhearsion • Many improvements including: • Truly cross-platform (Asterisk, Tropo & Rayo) Tuesday, 23 October 12
76. Adhearsion 2.0 • The next major evolution of Adhearsion • Many improvements including: • Truly cross-platform (Asterisk, Tropo & Rayo) • Core architecture overhaul Tuesday, 23 October 12
77. Adhearsion 2.0 • The next major evolution of Adhearsion • Many improvements including: • Truly cross-platform (Asterisk, Tropo & Rayo) • Core architecture overhaul • A reduction in internal complexity and line-count Tuesday, 23 October 12
78. Adhearsion 2.0 • The next major evolution of Adhearsion • Many improvements including: • Truly cross-platform (Asterisk, Tropo & Rayo) • Core architecture overhaul • A reduction in internal complexity and line-count • Scope reduction Tuesday, 23 October 12
79. Adhearsion 2.0 • The next major evolution of Adhearsion • Many improvements including: • Truly cross-platform (Asterisk, Tropo & Rayo) • Core architecture overhaul • A reduction in internal complexity and line-count • Scope reduction • Overhaul of the plugin system Tuesday, 23 October 12
80. Adhearsion 2.0 • The next major evolution of Adhearsion • Many improvements including: • Truly cross-platform (Asterisk, Tropo & Rayo) • Core architecture overhaul • A reduction in internal complexity and line-count • Scope reduction • Overhaul of the plugin system • Modular application constructs (voicemail, queueing, etc) as plugins Tuesday, 23 October 12
81. Adhearsion really far out Tuesday, 23 October 12
82. Adhearsion really far out •Adhearsion 1.x - Asterisk applications Tuesday, 23 October 12
83. Adhearsion really far out •Adhearsion 1.x - Asterisk applications •Adhearsion 2.x - Voice applications Tuesday, 23 October 12
84. Adhearsion really far out •Adhearsion 1.x - Asterisk applications •Adhearsion 2.x - Voice applications •Adhearsion 3.x - Real-time communications Tuesday, 23 October 12
85. adhearsion.com @Adhearsion http://spkr8.com/t/8602 Questions? Tuesday, 23 October 12