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Embrace Conflict. Improve Collaboration.

7559f6cff1f5efc2d210965febd4d71c?s=47 Bermon Painter
October 03, 2016

Embrace Conflict. Improve Collaboration.

One of the largest problems that we face on teams and within organizations is the allusion that communication has taken place. In most cases, when we are faced with the necessity to confront emotionally or politically risky issues we tread lightly in order to avoid hurting feelings. Conflict plays an important and necessary role in the the design process. Healthy conflict increases trust, creates effective dialog and improves collaboration.

During this session we will discuss examples and key skills that will help you:

• argue effectively while maintaining the correct level of candor and respect
• approach difficult issues like dealing with an unrealistic scope/schedule, holding teammates accountable when they perform poorly, or stakeholders that aren't providing sufficient leadership for a project
• create successful conflicts that get relevant information in the open
• encourage teammates to effectively share their opinions and articulate theories

7559f6cff1f5efc2d210965febd4d71c?s=128

Bermon Painter

October 03, 2016
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Transcript

  1. @BERMONPAINTER

  2. HUMANS HOPES. DREAMS. FEELINGS.

  3. HUMANS COMPLICATED.

  4. LIZARD BRAIN PRE-HISTORIC HOLDOVER

  5. None
  6. PHYSIOLOGICAL SAFETY BELONGING SELF-ESTEEM COGNITIVE AESTHETIC SELF-ACTUALIZATION TRANSCENDENCE

  7. None
  8. PHYSIOLOGICAL SAFETY BELONGING SELF-ESTEEM COGNITIVE AESTHETIC SELF-ACTUALIZATION TRANSCENDENCE

  9. None
  10. PHYSIOLOGICAL SAFETY BELONGING SELF-ESTEEM COGNITIVE AESTHETIC SELF-ACTUALIZATION TRANSCENDENCE

  11. None
  12. CONFLICT THE BIGGEST PROBLEM IS EFFECTIVE COMMUNICATION.

  13. The single biggest problem in communication is the allusion that

    is has taken place. – George Bernard Shaw
  14. None
  15. CONFLICT FIGHT OR FLIGHT

  16. EXAMPLES A client asks you to make the logo bigger.

  17. EXAMPLES A client continually sends you wireframes in Powerpoint and

    injects solutions to their own problems.
  18. EXAMPLES A core stakeholder disengages from a project that desperately

    needs their direct and input.
  19. EXAMPLES An executive shows a design to their spouse who

    doesn’t like the colors. The executive then requests that you change the colors to appease their spouse.
  20. EXAMPLES A teammate isn't pulling their weight on a project.

  21. EXAMPLES Your product manager is allowing multiple stakeholders to drive

    the direction of a project causing scope creep that has the potential to cause the project to go over budget and ship late.
  22. LACK OF CONFLICT HIGH COST. LATE DELIVERY. LOW MORAL.

  23. SUCCESSFUL CONFLICT CONTENTION ≠ CONFLICT

  24. The road to real alignment is often paved with conflict.

    – David Novack
  25. EFFECTIVE CONFLICT BEING HONEST AND RESPECTFUL

  26. WE ALLOW OUR LIZARD BRAIN TO CONTROL US WE FAIL

    BECAUSE
  27. WE ARE UNPREPARED WE FAIL BECAUSE

  28. WE MISUNDERSTAND WE FAIL BECAUSE

  29. WE EMBRACE SELF-DEFEATING BEHAVIOR WE FAIL BECAUSE

  30. UNDERSTANDING HOW YOU COMMUNICATE FIGHT OR FLIGHT

  31. None
  32. FLIGHT

  33. SARCASM OR SUGARCOATING FLIGHT

  34. AVOIDING AND SHIFTING FOCUS FLIGHT

  35. DISENGAGING AND SILENCE FLIGHT

  36. None
  37. FIGHT

  38. FORCING OUR OPINIONS FIGHT

  39. STEREOTYPING PEOPLE FIGHT

  40. THREATING AND BELITTLING FIGHT

  41. None
  42. LIES WE TELL OURSELF FANTASIES MIXED WITH TRUTH

  43. IT’S NOT MY FAULT FANTASIES AND LIES

  44. IT’S YOUR FAULT FANTASIES AND LIES

  45. THERE’S NOTHING MORE I CAN DO FANTASIES AND LIES

  46. SHARED UNDERSTANDING USEFUL TECHNIQUES

  47. HUMANIZE HOPES. DREAMS. FEELINGS.

  48. TAKE NOTICE BEHAVIORAL CUES

  49. PHYSICAL CUES SWEATY HANDS, DRY MOUTH/EYES

  50. EMOTIONAL CUES ANGER, HURT, FEAR

  51. BEHAVIORAL CUES RAISING VOICE, POINTING FINGERS, GOING SILENT

  52. USEFUL TECHNIQUES EMBRACING CONFLICT

  53. JUST THE FACTS USEFUL TECHNIQUES

  54. MIRRORING USEFUL TECHNIQUES

  55. PARAPHRASING USEFUL TECHNIQUES

  56. CONTRASTING USEFUL TECHNIQUES

  57. None
  58. None
  59. IDEA IDEA IDEA IDEA

  60. IDEA IDEA IDEA IDEA IDEA IDEA IDEA IDEA IDEA IDEA

    IDEA IDEA IDEA IDEA IDEA IDEA
  61. IDEA IDEA IDEA IDEA IDEA IDEA IDEA IDEA IDEA IDEA

    IDEA
  62. IDEA IDEA IDEA IDEA IDEA IDEA IDEA IDEA IDEA IDEA

    IDEA
  63. FIN.