Embrace Conflict. Improve Collaboration.

7559f6cff1f5efc2d210965febd4d71c?s=47 Bermon Painter
October 03, 2016

Embrace Conflict. Improve Collaboration.

One of the largest problems that we face on teams and within organizations is the allusion that communication has taken place. In most cases, when we are faced with the necessity to confront emotionally or politically risky issues we tread lightly in order to avoid hurting feelings. Conflict plays an important and necessary role in the the design process. Healthy conflict increases trust, creates effective dialog and improves collaboration.

During this session we will discuss examples and key skills that will help you:

• argue effectively while maintaining the correct level of candor and respect
• approach difficult issues like dealing with an unrealistic scope/schedule, holding teammates accountable when they perform poorly, or stakeholders that aren't providing sufficient leadership for a project
• create successful conflicts that get relevant information in the open
• encourage teammates to effectively share their opinions and articulate theories

7559f6cff1f5efc2d210965febd4d71c?s=128

Bermon Painter

October 03, 2016
Tweet

Transcript

  1. 5.
  2. 7.
  3. 9.
  4. 11.
  5. 13.

    The single biggest problem in communication is the allusion that

    is has taken place. – George Bernard Shaw
  6. 14.
  7. 17.
  8. 19.

    EXAMPLES An executive shows a design to their spouse who

    doesn’t like the colors. The executive then requests that you change the colors to appease their spouse.
  9. 21.

    EXAMPLES Your product manager is allowing multiple stakeholders to drive

    the direction of a project causing scope creep that has the potential to cause the project to go over budget and ship late.
  10. 31.
  11. 32.
  12. 36.
  13. 37.
  14. 41.
  15. 57.
  16. 58.
  17. 60.
  18. 63.