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Embrace Conflict. Improve Collaboration.

Bermon Painter
October 03, 2016

Embrace Conflict. Improve Collaboration.

One of the largest problems that we face on teams and within organizations is the allusion that communication has taken place. In most cases, when we are faced with the necessity to confront emotionally or politically risky issues we tread lightly in order to avoid hurting feelings. Conflict plays an important and necessary role in the the design process. Healthy conflict increases trust, creates effective dialog and improves collaboration.

During this session we will discuss examples and key skills that will help you:

• argue effectively while maintaining the correct level of candor and respect
• approach difficult issues like dealing with an unrealistic scope/schedule, holding teammates accountable when they perform poorly, or stakeholders that aren't providing sufficient leadership for a project
• create successful conflicts that get relevant information in the open
• encourage teammates to effectively share their opinions and articulate theories

Bermon Painter

October 03, 2016
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  1. @BERMONPAINTER

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  2. HUMANS
    HOPES. DREAMS. FEELINGS.

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  3. HUMANS
    COMPLICATED.

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  4. LIZARD BRAIN
    PRE-HISTORIC HOLDOVER

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  6. PHYSIOLOGICAL
    SAFETY
    BELONGING
    SELF-ESTEEM
    COGNITIVE
    AESTHETIC
    SELF-ACTUALIZATION
    TRANSCENDENCE

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  8. PHYSIOLOGICAL
    SAFETY
    BELONGING
    SELF-ESTEEM
    COGNITIVE
    AESTHETIC
    SELF-ACTUALIZATION
    TRANSCENDENCE

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  10. PHYSIOLOGICAL
    SAFETY
    BELONGING
    SELF-ESTEEM
    COGNITIVE
    AESTHETIC
    SELF-ACTUALIZATION
    TRANSCENDENCE

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  12. CONFLICT
    THE BIGGEST PROBLEM IS
    EFFECTIVE COMMUNICATION.

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  13. The single biggest problem in communication is
    the allusion that is has taken place.
    – George Bernard Shaw

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  15. CONFLICT
    FIGHT OR FLIGHT

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  16. EXAMPLES
    A client asks you to make the logo bigger.

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  17. EXAMPLES
    A client continually sends you wireframes in
    Powerpoint and injects solutions to their
    own problems.

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  18. EXAMPLES
    A core stakeholder disengages from a project
    that desperately needs their direct and input.

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  19. EXAMPLES
    An executive shows a design to their spouse
    who doesn’t like the colors. The executive then
    requests that you change the colors to appease
    their spouse.

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  20. EXAMPLES
    A teammate isn't pulling their weight
    on a project.

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  21. EXAMPLES
    Your product manager is allowing multiple
    stakeholders to drive the direction of a project
    causing scope creep that has the potential to
    cause the project to go over budget and
    ship late.

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  22. LACK OF CONFLICT
    HIGH COST.
    LATE DELIVERY.
    LOW MORAL.

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  23. SUCCESSFUL
    CONFLICT
    CONTENTION ≠ CONFLICT

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  24. The road to real alignment is often paved
    with conflict.
    – David Novack

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  25. EFFECTIVE
    CONFLICT
    BEING HONEST AND RESPECTFUL

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  26. WE ALLOW OUR
    LIZARD BRAIN TO
    CONTROL US
    WE FAIL BECAUSE

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  27. WE ARE
    UNPREPARED
    WE FAIL BECAUSE

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  28. WE
    MISUNDERSTAND
    WE FAIL BECAUSE

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  29. WE EMBRACE
    SELF-DEFEATING
    BEHAVIOR
    WE FAIL BECAUSE

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  30. UNDERSTANDING
    HOW YOU
    COMMUNICATE
    FIGHT OR FLIGHT

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  32. FLIGHT

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  33. SARCASM OR
    SUGARCOATING
    FLIGHT

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  34. AVOIDING AND
    SHIFTING FOCUS
    FLIGHT

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  35. DISENGAGING
    AND SILENCE
    FLIGHT

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  37. FIGHT

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  38. FORCING
    OUR OPINIONS
    FIGHT

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  39. STEREOTYPING
    PEOPLE
    FIGHT

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  40. THREATING AND
    BELITTLING
    FIGHT

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  42. LIES WE
    TELL OURSELF
    FANTASIES MIXED WITH TRUTH

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  43. IT’S NOT MY FAULT
    FANTASIES AND LIES

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  44. IT’S YOUR FAULT
    FANTASIES AND LIES

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  45. THERE’S NOTHING
    MORE I CAN DO
    FANTASIES AND LIES

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  46. SHARED
    UNDERSTANDING
    USEFUL TECHNIQUES

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  47. HUMANIZE
    HOPES. DREAMS. FEELINGS.

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  48. TAKE NOTICE
    BEHAVIORAL CUES

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  49. PHYSICAL CUES
    SWEATY HANDS, DRY MOUTH/EYES

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  50. EMOTIONAL CUES
    ANGER, HURT, FEAR

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  51. BEHAVIORAL CUES
    RAISING VOICE, POINTING
    FINGERS, GOING SILENT

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  52. USEFUL
    TECHNIQUES
    EMBRACING CONFLICT

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  53. JUST THE FACTS
    USEFUL TECHNIQUES

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  54. MIRRORING
    USEFUL TECHNIQUES

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  55. PARAPHRASING
    USEFUL TECHNIQUES

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  56. CONTRASTING
    USEFUL TECHNIQUES

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  59. IDEA IDEA
    IDEA
    IDEA

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  60. IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA

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  61. IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA

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  62. IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA
    IDEA

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  63. FIN.

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