Design Thinking: Ideas to Implementation

What is the best way to think through challenging problems, recognize areas for innovation, generate market opportunities, and enrich customer value? Design thinking is a creative problem-solving methodology that helps transform complex problems into valuable opportunities by putting the customers’ needs first. By being people centric, design thinking refocuses our efforts on the customer (internal or external) and offers enormous potential for innovation and competitive advantage in our solutions. 
 
In this hands-on session you’ll discover:
• The fundamentals of the design thinking methodology
• Ways to bring greater collaboration among business, technology, and design teams
• Tactical exercises that you can apply to your client projects to get to the root of their challenges to help craft the right solutions to the right problems
• Practical methods to integrate design thinking activities into the full development lifecycle

Transcript

1. @BERMONPAINTER \ #WEBU19 DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !1
   WORKSHOP
   WEB UNLEASHED 2019
   DESIGN THINKING:
   IDEAS TO
   IMPLEMENTATION
   

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2. @BERMONPAINTER \ #WEBU19 DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP
   INTRODUCTIONS
   !2
   

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3. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP 3
   @BERMONPAINTER \ #WEBU19
   • 40k sqft innovation hub
   • Solution delivery
   • Co-creation
   • Training
   wavespace
   Explore innovative ideas, unlock
   ingenuity and make change
   happen — faster.
   

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4. @BERMONPAINTER \ #WEBU19 DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP
   THE FUNDAMENTALS OF
   DESIGN THINKING
   !4
   

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5. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !5
   @BERMONPAINTER \ #WEBU19
   Most people make the mistake of thinking design is what it looks like. People
   think it’s this veneer—that the designers are handed this box and told, ‘Make
   it look good!’ That’s not what we think design is. It’s not just what it looks like
   and feels like. Design is how it works.
   – Steve Jobs
   “
   “
   

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6. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !6
   @BERMONPAINTER \ #WEBU19
   Based on User-Centered

   Design Principles
   The process we go through to create a product, service, or platform based on the perspective of
   how it will be understood and used by the human user. This under-centered approach helps to
   create a system aimed at supporting the users needs, goals, and behaviors while improving
   business drivers like increased loyalty, increased sales, increased conversions, etc.
   

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7. Accessible
   Valuable
   Credible
   Usable Findable
   Desirable Useful
   

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8. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !8
   @BERMONPAINTER \ #WEBU19
   Define
   Ideate
   Prototype
   Test
   Empathize
   

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9. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !9
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10. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !10
    @BERMONPAINTER \ #WEBU19
    

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11. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !11
    @BERMONPAINTER \ #WEBU19
    What Exactly Is Design Thinking?
    A set of methodologies and approaches based on user-centered design principles to create a
    system for solving problems. We leverage design thinking to enhance the experiences people
    have when they interact with a product, service, or platform. The outcomes of using these new
    systems should create an experience that is accessible, credible, usable, findable, desirable,
    useful, and at its core, valuable.
    

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12. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !12
    @BERMONPAINTER \ #WEBU19
    The Drivers of Design Thinking
    Emphasize Business Strategy (increase satisfaction, increase loyalty, increase conversion, etc)
    Foster Constructive Divergence
    Evaluate Value by Usefulness
    1
    2
    3
    

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13. @BERMONPAINTER \ #WEBU19 DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP
    TEAM CHARTER
    !13
    

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14. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !14
    @BERMONPAINTER \ #WEBU19
    @BERMONPAINTER #FEDC19
    1
    2
    3
    4
    5
    6
    7
    8
    9
    https://designabetterbusiness.com/2017/08/24/team-charter-canvas/
    

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15. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !15
    @BERMONPAINTER \ #WEBU19
    @BERMONPAINTER #FEDC19
    1
    2
    3
    4
    5
    6
    7
    8
    9
    https://designabetterbusiness.com/2017/08/24/team-charter-canvas/
    

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16. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !16
    @BERMONPAINTER \ #WEBU19
    What Problem Will You Solve Today?
    Rapid Ideation Approach
    Problem
    #1
    Problem
    #2
    Problem
    #3
    Problem
    #4
    Problem
    #5
    Problem
    #6
    Problem
    #7
    Problem
    #8
    Generate Problems – 1 Idea per Square
    Problem
    #1
    Problem
    #2
    Problem
    #3
    Problem
    #4
    Problem
    #5
    Problem
    #6
    Problem
    #7
    Problem
    #8
    Choose Your Top 2
    1
    2
    Transfer to a Sticky Note
    Problem #1 Problem #7
    Discuss With Your Group Then
    Vote To Choose 1 Problem To Solve
    Problem #1 Problem #7 Problem #1 Problem #7 Problem #1 Problem #7
    Problem #1 Problem #7 Problem #1 Problem #7 Problem #1 Problem #7
    

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17. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !17
    @BERMONPAINTER \ #WEBU19
    What Problem Will You Solve Today?
    OPPORTUNITY STATEMENT
    Define the challenge your team will be
    focusing on. Having a clearly defined
    problem statement will keep the team on
    track throughout the session. Keep your
    challenge simple but make it broad enough
    to that you can reframe as an opportunity.
    We’ll leverage this opportunity later as we
    ideate and prototype a solution.
    40% of our guests are missing
    their connecting flights.
    PROBLEM STATEMENT
    Ensure that all of our guests
    catch their connecting flights.
    

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18. @BERMONPAINTER \ #WEBU19 DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP
    10 MINUTE BREAK
    !18
    

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19. @BERMONPAINTER \ #WEBU19 DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP
    EMPATHIZE

    BRING CLARITY AND FOCUS ON USER CHALLENGES/NEEDS
    !19
    

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20. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !20
    @BERMONPAINTER \ #WEBU19
    Overview
    Empathize is primarily a research phase. It helps us focus on actual user problems/challenges. It
    gives us a change to learn from business stakeholders, the technical environment, and users,
    then clearly define the problems we are going to attempt to solve.
    Research helps us gain understanding and insight into the challenges people have when
    interacting with various systems. We can leverage the insight gained to help us empathize with
    their challenges and attempt to enhance and improve their experience.
    

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21. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !21
    @BERMONPAINTER \ #WEBU19
    Methods
    User Interviews
    Talking with users to gain deeper
    insights on pain points, vision,
    constraints and strategy.
    Competitive Analysis
    Primary and secondary research to
    provide a holistic understanding of
    how users engage with competitors.
    Heuristic Analysis
    Assess an experience across
    multiple challenges to better
    understand interaction patterns,
    features, overall experience.
    Stakeholder Interviews
    Talking with stakeholders to gain
    deeper insights on pain points,
    vision, constraints and strategy.
    Content Audit
    Collect and assess the quality of the
    content a user is likely to interact
    with.
    Ethnographic Research
    Observe users’ behaviors as they
    happen in real life over long periods
    of time.
    Contextual Inquiry
    Observe users’ behaviors as they
    happen in the context of leveraging
    the system you’re testing.
    Surveying
    Gather data from quantitative
    surveys that reach a broad audience
    and provide equally bright insights.
    

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22. @BERMONPAINTER \ #WEBU19 DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP
    DEFINE

    SYNTHESIZE QUAL/QUANT RESEARCH
    !22
    

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23. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !23
    @BERMONPAINTER \ #WEBU19
    Overview
    The define portion allows us a moment to fully synthesize all of our learnings gained from our
    research findings (primary/secondary, qual/quant) to develop a deeper understanding of our
    users, the problems they face, and where we should focus our efforts as we look to solve their
    most important challenges.
    From our research we’re able to gain substantial insight and then define a unique point of view.
    We can leverage the point of view to determine what needs and expectations aren’t yet being
    met. These new insights allow us to look for innovative solutions as we ideate.
    

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24. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !24
    @BERMONPAINTER \ #WEBU19
    Methods
    5 Whys
    Identify the root cause behind users
    problems/challenges through asking
    successive “whys”.
    Personas
    Create a composite characteristic
    profile that focuses our attention on
    relevant and important user groups.
    Journey Map
    Break down important steps of the
    users journey that includes what
    they’re thinking, feeling, and doing
    for each step of their journey.
    Empathy Map
    Identify users’ needs and insights by
    grouping information and notes
    from user interviews.
    Value Prop Canvas
    Framework to help ensure that a
    product or service is positioned
    around what the user values and
    needs
    Business Model Canvas
    Framework that helps document
    new or existing business models
    while defining the value proposition.
    

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25. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !25
    @BERMONPAINTER \ #WEBU19
    5 Why’s (Root Cause Analysis)
    Problem Statement
    Why? Answer
    Why? Answer
    Why? Answer
    Why? Answer
    Why? Root Cause
    

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26. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !26
    @BERMONPAINTER \ #WEBU19
    Persona
    Pain Points Needs
    Persona Illustration
    Behaviors Motivations
    

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27. @BERMONPAINTER \ #WEBU19 DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP
    60 MINUTE
    LUNCH BREAK
    !27
    

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28. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !28
    @BERMONPAINTER \ #WEBU19
    Empathy Map
    Thinking Feeling
    Doing Saying
    Persona
    Reference
    

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29. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !29
    @BERMONPAINTER \ #WEBU19
    Journey Map
    Step

    (Key Moments)
    Needs
    Satisfaction
    Opportunities
    

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30. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !30
    @BERMONPAINTER \ #WEBU19
    Agenda
    Morning
    1. Fundamentals
    2. Team Charter
    3. Determine the Problem
    4. Empathize
    5. Define
    Afternoon
    1. Ideate
    2. Prototype
    3. Test
    4. Demos
    5. Cross-discipline application
    

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31. @BERMONPAINTER \ #WEBU19 DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP
    IDEATE

    SECONDARY
    !31
    

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32. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !32
    @BERMONPAINTER \ #WEBU19
    Overview
    Once we have a strong foundation based on empathy and we’ve defined out understanding of
    the problem space, we use the data collected so far to inform our imaginations as we ideate
    around potential solutions.
    

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33. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !33
    @BERMONPAINTER \ #WEBU19
    Methods
    Crazy 8’s
    Quick generate ideas in an
    extremely short amount of time and
    select the best ideas democratically.
    Mindmapping
    Start with an idea as a central node
    and make as many connections that
    come to mind.
    Brainstorming
    Generate related. Ideas from a
    central idea, typically starting with a
    problem statement, point of view,
    and desired outcomes.
    Card Sorting
    Clarify and define meaningful
    categorization of content with the
    help of the users.
    Priority Matrix
    Identify various features that make
    up a solution and prioritize them
    based on value and complexity.
    Mealtime
    Identify various features that make
    up a solution and prioritize them
    based on veggies, meats, and
    desserts.
    

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34. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !34
    @BERMONPAINTER \ #WEBU19
    Crazy 8’s
    Generate Solutions Group Like Ideas
    Solution Solution
    Solution Solution
    Solution Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Name Each Group
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Group
    Group
    Group
    Group
    Vote
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Solution
    Group
    Group
    Group
    Group
    

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35. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !35
    @BERMONPAINTER \ #WEBU19
    Wall of Ideas
    1. Generate “What if…” questions
    • You stopped selling your #1 product or service?
    • you offered it for free?
    • you turned your product into a service?
    • you only sold it online or offline?
    2. Generate answers to each question
    • you offered a subscription model?
    • you used a bait and hook model?
    • you offered a freemium model?
    

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36. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !36
    @BERMONPAINTER \ #WEBU19
    Prioritization – Meal Time
    Veggies – Must Haves Meats – Should Haves Desserts – Nice-To-Haves
    Idea Idea Idea
    Idea Idea Idea
    Idea Idea Idea
    Idea Idea Idea
    Idea
    Idea Idea Idea
    Idea Idea
    

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37. @BERMONPAINTER \ #WEBU19 DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP
    PROTOTYPE

    SECONDARY
    !37
    

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38. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !38
    @BERMONPAINTER \ #WEBU19
    Overview
    One we have a series of solutions we’ve ideated around and have narrowed our focus through a
    series of prioritization exercise, we begin to develop basic prototypes that can then be used to
    validate our initial assumptions for each solution.
    

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39. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !39
    @BERMONPAINTER \ #WEBU19
    Methods
    Wireframing
    Create more structured screens
    through some sort of wire framing
    tool.
    Interactive
    Take sketches or wireframes and put
    them into an online tool that allows
    users to click or tap through your
    experience.
    Storytelling
    Prototype challenging concepts that
    don’t or can’t leverage an interface
    by using a storyboard or other
    storytelling techniques.
    Sketching
    Create very loose illustrations of the
    prototype. Typically done quickly on
    a whiteboard or on paper.
    

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40. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !40
    @BERMONPAINTER \ #WEBU19
    Prototype Canvas
    User Promise

    What is your promise to the
    user by using the your
    solution?
    Step 1 Step 2 Step 3 Step 4
    Key Features

    What are the key features
    and functionalities of the
    your solution?
    The Experience The Experience The Experience The Experience
    

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41. @BERMONPAINTER \ #WEBU19 DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP
    TEST

    VALIDATE YOUR ASSUMPTIONS
    !41
    

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42. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !42
    @BERMONPAINTER \ #WEBU19
    Overview
    We’ve made a number of assumptions based on which prototypes we believe will accurately
    solve our users’ problems. We can now take our prototypes, solicit feedback from users and then
    use their feedback to evaluate, refine, and iterate on our prototypes.
    

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43. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !43
    @BERMONPAINTER \ #WEBU19
    Methods
    A/B Testing
    Using two versions of a similar
    design to understand which one
    performs better under similar
    scenarios.
    Focus Group
    Testing a product or service with
    small groups typically accompanied
    by a questionnaire.
    Usability Testing
    Moderating testing around unique
    scenarios or tasks.
    

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44. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !44
    @BERMONPAINTER \ #WEBU19
    Risky Assumption Finder
    VERY RISKY LITTLE RISK
    SOMEWHAT RISKY NO RISK
    ASSUMPTION LEVEL
    IMPACT
    LOW HIGH
    UNVALIDATED VALIDATED
    

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45. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !45
    @BERMONPAINTER \ #WEBU19
    Experiment Canvas
    RISKIEST ASSUMPTION RESULTS
    FALSIFIABLE HYPOTHESIS

    We believe _______________________________

    will drive ________________________________

    within ______________________________
    CONCLUSION

    Validated
    Invalidated

    Inconclusive
    EXPERIMENT SETUP
    NEXT STEPS
    

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46. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !46
    @BERMONPAINTER \ #WEBU19
    Validation Canvas
    START PIVOT 1 PIVOT 2 PIVOT 3
    RISKIEST ASSUMPTION
    CUSTOMER SEGMENT
    CUSTOMER NEED
    PROTOTYPE USED
    METHOD
    SUCCESS CRITERIA
    RESULT: PIVOT OR PERSERVERE
    

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47. @BERMONPAINTER \ #WEBU19 DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP
    DEMOS
    !47
    

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48. @BERMONPAINTER \ #WEBU19 DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP
    CROSS-DISCIPLINE
    APPROACH TO 

    DESIGN THINKING
    !48
    

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49. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !49
    @BERMONPAINTER \ #WEBU19
    IDEAS
    

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50. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !50
    @BERMONPAINTER \ #WEBU19
    ASSUMPTIONS
    

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51. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !51
    @BERMONPAINTER \ #WEBU19
    RISK
    

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52. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !52
    @BERMONPAINTER \ #WEBU19
    IDEAS
    IDEA IDEA IDEA
    IDEA IDEA IDEA
    DISCOVERY BACKLOG
    

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53. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !53
    @BERMONPAINTER \ #WEBU19
    IDEA
    IDEA IDEA IDEA
    IDEA IDEA IDEA
    DISCOVERY BACKLOG
    

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54. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !54
    @BERMONPAINTER \ #WEBU19
    IDEA
    EA
    EA
    EMPATHIZE
    DEFINE
    PROTOTYPE
    IDEATE
    TEST
    1
    2
    3
    4
    5
    7
    6
    Frame
    assumptions
    Make sense
    of user
    problems/challenges
    Brainstorm
    solutions
    Determine
    focus areas
    Build
    Measure
    Learn
    Discovery
    Cycle Validation
    Cycle
    

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55. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !55
    @BERMONPAINTER \ #WEBU19
    EMPATHIZE
    DEFINE
    PROTOTYPE
    IDEATE
    TEST
    1
    2
    3
    4
    5
    7
    6
    Frame
    assumptions
    Make sense
    of user
    problems/challenges
    Brainstorm
    solutions
    Determine
    focus areas
    Build
    Measure
    Learn
    Discovery
    Cycle Validation
    Cycle
    VALIDATED IDEAS
    

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56. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !56
    @BERMONPAINTER \ #WEBU19
    EMPAT
    PROTOTYPE
    IDEATE
    TEST
    1
    4
    5
    7
    6
    Frame
    sumptions
    etermine
    cus areas
    Build
    Measure
    Learn
    iscovery
    Cycle Validation
    Cycle
    VALIDATED IDEAS DELIVERY BACKLOG
    

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57. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !57
    @BERMONPAINTER \ #WEBU19
    VALIDATED IDEAS DELIVERY BACKLOG SCOPED ITERATION
    

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58. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !58
    @BERMONPAINTER \ #WEBU19
    DELIVERY BACKLOG SCOPED ITERATION WORKING SOFTWARE
    

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59. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !59
    @BERMONPAINTER \ #WEBU19
    Dual Track Discovery/Delivery
    DISCOVERY
    DELIVERY
    SPRINT SPRINT
    IDEAS
    IDEAS IDEAS
    EMPATHIZE
    DEFINE
    PROTOTYPE
    IDEATE
    TEST
    1
    2
    3
    4
    5
    7
    6
    Frame
    assumptions
    Make sense
    of user
    problems/challenges
    Brainstorm
    solutions
    Determine
    focus areas
    Build
    Measure
    Learn
    Discovery
    Cycle Validation
    Cycle
    EMPATHIZE
    DEFINE
    PROTOTYPE
    IDEATE
    TEST
    1
    2
    3
    4
    5
    7
    6
    Frame
    assumptions
    Make sense
    of user
    problems/challenges
    Brainstorm
    solutions
    Determine
    focus areas
    Build
    Measure
    Learn
    Discovery
    Cycle Validation
    Cycle
    EMPATHIZE
    DEFINE
    PROTOTYPE
    IDEATE
    TEST
    1
    2
    3
    4
    5
    7
    6
    Frame
    assumptions
    Make sense
    of user
    problems/challenges
    Brainstorm
    solutions
    Determine
    focus areas
    Build
    Measure
    Learn
    Discovery
    Cycle Validation
    Cycle
    https://www.jpattonassociates.com/dual-track-development/
    

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60. @BERMONPAINTER \ #WEBU19 DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP
    WRAP-UP
    !60
    

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61. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !61
    @BERMONPAINTER \ #WEBU19
    Summary
    Design thinking is simply a
    methodology wrapped around user-
    centered design principles
    To effectively implement design
    thinking requires a mix of different
    thinking and insight across multiple
    functions in your organization
    (business, marketing, IT, design, etc.)
    Empathy may be a distinct part of the
    design thinking process but you never
    stop empathizing with users
    A dual track approach allows the
    needed flexibility to go through the
    design thinking process while allowing
    implementation to leverage what ever
    methodology they prefer (agile, SCRUM,
    SAFE, etc.)
    1
    2
    3
    4
    

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62. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !62
    @BERMONPAINTER \ #WEBU19
    Resources
    

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63. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP !63
    @BERMONPAINTER \ #WEBU19
    Don’t make something unless it is both necessary and useful; but if it is both
    necessary and useful, don’t hesitate to make it beautiful.
    – Shaker Design Philosophy
    “
    “
    

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64. DESIGN THINKING: IDEAS TO IMPLEMENTATION WORKSHOP 64
    @BERMONPAINTER \ #WEBU19
    Let’s Chat
    Open Office Hours
    Friday mornings: 7am – 9am
    https://calendly.com/bermon-painter
    Twitter/Linkedin
    @bermonpainter
    

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