Verify phone number Severe Weather Alerts Emergency notifications Order Delivery Notifications Appointment Cancelations Bank Transactions Appointment Reminders Account Creation Confirmation Deals and Offers Order Shipping Notification Appointment confirmation Order Receipt Activity / History Receipts Urgency Archival Email is preferred
a ride Super Network Number masking Customer Your driver, Rahul, is on his way. Click here to call him! SMS Client app Twilio mobile SDKs Carrier network Channel API Twilio Customer Engagement Platform Twilio server or client side SDKs Urgent Messages Pattern
ended Email template API Twilio Customer Engagement Platform SendGrid server or client side SDKs Customer Ride receipt Mail transfer agent Archival Messages Pattern
= great customer engagement Rider looks for customer Customer places order Customer opens app Rider leaves restaurant Order delivered Rider arrives at restaurant Update customer on order status Order receipt sent Email sent (Archival) SMS/Messager sent (Urgency)
event Thanks for calling Owl Bank. Orchestration Logic Press or say 1 for bank balance. 2 for home loans 3 for credit cards Caller context Integration and Custom Logic 1. Confirm customer phone number matches 2. Fetch bank balance Customer Systems Basic IVR Pattern
event Thanks for calling Owl Bank. Orchestration Logic Press or say 1 for bank balance. 2 for home loans 3 for credit cards Caller context Integration and Custom Logic 1. Confirm customer phone number matches 2. Fetch bank balance Customer Systems CHANNEL APIs STUDIO Basic IVR Pattern
event Thanks for calling Owl Bank. Orchestration Logic Press or say 1 for bank balance. 2 for home loans 3 for credit cards Caller context Integration and Custom Logic 1. Confirm customer phone number matches 2. Fetch bank balance Customer Systems Any RESTful service or webhook CHANNEL APIs STUDIO FUNCTIONS Basic IVR Pattern
event Thanks for calling Owl Bank. Orchestration Logic Press or say 1 for bank balance. 2 for home loans 3 for credit cards Caller context Integration and Custom Logic 1. Confirm customer phone number matches 2. Fetch bank balance Customer Systems CHANNEL APIs STUDIO FUNCTIONS Any RESTful service or webhook Basic IVR Pattern
trigger event Orchestration Logic Caller context Integration and Custom Logic Customer Systems CHANNEL APIs STUDIO FUNCTIONS Any RESTful service or webhook Chatbot IVR Pattern
trigger event Orchestration Logic Caller context Integration and Custom Logic Customer Systems CHANNEL APIs STUDIO FUNCTIONS Any RESTful service or webhook Agent-Handoff IVR Pattern
trigger event Orchestration Logic Caller context Integration and Custom Logic Customer Systems CHANNEL APIs STUDIO FUNCTIONS Any RESTful service or webhook Smart Devices IVR Pattern
Workflows Routing Channels Self-service via AutoPilot- based chatbots may hand-off to a Flex call center agent Calls come into your Flex contact center via Channel APIs Customize agent workflow and integrations with Studio and Functions UI?
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