Preparing your Magento Commerce on Cloud site for the holidays with New Relic

Discussing recent changes to the New Relic environment for Magento Commerce on Cloud and how it can help prepare for the holiday season. From Mageconf 2020

Transcript

1. Page | 1 Preparing your Magento Commerce on Cloud site for the holidays with New Relic
2. Page | 2 Billy Gilbert Senior Software Engineer - Adobe
3. Page | 3 Co-presenters Rosie & Dottie Charlie Chancho
4. Page | 4 Page | 4 ➔ Introduction ➔ Logs ➔ Managed Alerts ➔ Questions Agenda
5. Page | 5 ➔ Improvements in New Relic to prepare for the holidays ➔ Better understand the health of your site ➔ Improve ability to triage issues ➔ Combine data from multiple sources ➔ Pre-built alert system ➔ Steps for resolving site issues Introduction
6. Page | 6 Page | 6 Logs
7. Page | 7 ➔ Logs are now flowing into New Relic Logs
8. Page | 8 v ➔ What logs are available? ➔ System / Service logs (/var/log) ➔ MySQL Slow query ➔ Access Logs ➔ Application logs (~/var/log) ➔ Magento logs ➔ 3rd party extension logs ➔ CDN Logs ➔ All logs through Fastly ➔ Includes WAF details Logs
9. Page | 9 ➔ Aggregate data to diagnose issues Logs
10. Page | 10 v ➔ Add log data to dashboards Logs
11. Page | 11 v ➔ Add log data to dashboards Logs
12. Page | 12 v Logs ➔ Additional parsing of logs can be done in New Relic
13. Page | 13 v Logs ➔ Additional parsing of logs can be done in New Relic
14. Page | 14 v Logs ➔ Fastly logs available on all projects ➔ System and application logs not available for Starter ➔ Logs UI for sequential logs ➔ Data Explorer for aggregation ➔ Dashboards for quick site health ➔ Additional parsing allows greater aggregation capabilities
15. Page | 15 Page | 15 Managed Alerts
16. Page | 16 Managed Alerts ➔ New Relic alerts rolled out to all accounts ➔ Monitoring metrics key to site health ➔ Apdex ➔ CPU utilization ➔ Memory utilization ➔ Disk Space ➔ PHP Error Rates ➔Both warning and critical thresholds ➔Alerts have runbooks to aid troubleshooting
17. Page | 17 Managed Alerts ➔Notification channels must be created ➔ Slack ➔ Webhook ➔ PagerDuty ➔Don’t modify managed alerts, but feel free to replicate ➔Alerts can be created after New Relic is set up for production
18. Page | 18 v Managed Alerts ➔ Alerts exist under policy Managed Alerts for Magento Commerce
19. Page | 19 ➔ Multiple conditions exist under the policy Managed Alerts
20. Page | 20 v Managed Alerts
21. Page | 21 v Managed Alerts
22. Page | 22 v Managed Alerts
23. Page | 23 v Managed Alerts • Alerts contain a runbook URL
24. Page | 24 Managed Alerts Alert Type Warning Critical PHP Error Rate N/A .5% / 15 minutes Apdex < .7 / 30 minutes < .4 / 15 minutes CPU Usage > 50 / 30 minutes > 90 for 15 minutes Memory Usage > 70 / 30 minutes > 96 / 15 minutes Disk Used Ø 70 > 90
25. Page | 25 v Managed Alerts ➔ Alerting on site health KPIs ➔ Warning to catch in advance ➔ Critical to quickly identify outages ➔ Create notification channels ➔ What’s next? Service alerts: ➔ MySQL ➔ Redis
26. Page | 26 v Conclusion ➔ Logs available in New Relic ➔ System, Application, CDN ➔ Add logs to dashboards ➔ Alerts to monitor site health ➔ Create notification channels!!
27. Page | 27 v • Please create notification channels! • Join is in community engineering if you have feedback, #cloud Conclusion (again)
28. Page | 28 ➔ Managed Alerts for Magento Commerce: https://support.magento.com/hc/en-us/articles/360045806832 ➔ New Relic Services: https://devdocs.magento.com/cloud/project/new- relic.html ➔ Create Custom Parsing rules: https://docs.newrelic.com/docs/logs/log- management/ui-data/logs-parsing-built-rules-custom-parsing ➔ Introduction to Alerts: https://docs.newrelic.com/docs/alerts-applied- intelligence/new-relic-alerts/get-started/introduction-alerts ➔ Notification Channels: https://docs.newrelic.com/docs/alerts-applied- intelligence/new-relic-alerts/alert-notifications/notification-channels- control-where-send-alerts Helpful Links
29. Page | 29 Q&A billygilbert BFG wigilbert
30. Page | 30 Thank You