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リリースした製品のユーザー問い合わせ対応負荷を減らす施策例

 リリースした製品のユーザー問い合わせ対応負荷を減らす施策例

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  1. ϦϦʔεͨ͠੡඼ͷ
    Ϣʔβʔ໰͍߹ΘͤରԠෛՙΛ
    ݮΒ͢ࢪࡦྫ

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  2. 0VUMJOF
    1. ࣗݾ঺հ
    2. ϏοτΩʔͷFWνʔϜʹ͍ͭͯ
    3. Ϣʔβʔ໰͍߹ΘͤରԠෛՙΛݮΒ͢ʹ͸
    4. ࣮ࢪͨ͠ղܾࡦ
    5. ࣮ࡍͷޮՌ
    6. ·ͱΊ

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  3. ઒໊༏
    ,BXBOB.BTBSV



    גࣜձࣾχίϯʹೖࣾ
    σδλϧҰ؟ϨϑΧϝϥͷిؾઃܭΛ୲౰ɻ
    ೖ໳ػʙϓϩػ·Ͱ෯޿͍ػछͷྔ࢈Λܦݧɻ
    ిؾճ࿏ઃܭɺج൘ઃܭɺ੍ޚઃܭɺ
    ిؾධՁɺ৽نػೳ3%ͳͲΛ୲౰
    )8νʔϜ͔Β'8νʔϜ΁ҟಈɻ
    εϚʔτϩοΫੈ୅ػͷΦʔτϩοΫ΍ి஑
    ࢒ྔݕग़ͷ੍ޚઃܭɺ৽ن੡඼ͷ։ൃΛ୲౰ɻ
    ϏοτΩʔʹೖࣾɻ
    ϋʔυ΢ΣΞ )8
    νʔϜͷిؾϝϯόʔͱ͠
    ͯɺϞϏϦςΟྖҬͷࢼ࡞඼։ൃ΍1.Λ୲
    ౰ɻ
    ৽ن੡඼։ൃνʔϜͷϦʔμʔͱͳΔɻ
    ϝϯόʔͷ։ൃ؅ཧΛ͠ͳ͕Βɺ৽ن੡඼ͷ։
    ൃ΋݉೚ɻ

    ిؾ
    FW

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  4. ϏοτΩʔͷFWνʔϜʹ͍ͭͯ

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  5. 2. ϏοτΩʔͷFWνʔϜʹ͍ͭͯ - ੡඼ྫ -


    bitlock PRO bitlock MINI bitreader+
    bitlock LITE
    Tebra X
    Bitkey Edition
    bitlock GATE
    bitlink
    bitbutton KIDS
    bitbutton Card
    etc...

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  6. 2. ϏοτΩʔͷFWνʔϜʹ͍ͭͯ - ૿͑ΔϢʔβʔ໰͍߹Θͤ -

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  7. 2. ϏοτΩʔͷFWνʔϜʹ͍ͭͯ - FWνʔϜͷମ੍ -
    શһͰ໰͍߹ΘͤରԠ͠ͳ͕Βɺ
    ৽ن੡඼։ൃɺطଘ੡඼ͷػೳ௥ՃΛͯ͠·͢ɻ
    ໰͍߹ΘͤରԠෛՙΛݮΒͯ͠
    ৽ن੡඼։ൃ΍طଘ੡඼ͷ੒௕ʹ
    ίετΛׂ͖͍ͨ
    ● ৽ن੡඼։ൃνʔϜɿ3໊
    ● طଘ੡඼վળνʔϜɿ4໊
    ࣮͸ɺ3໊݉຿Ͱܭ4໊

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  8. Ϣʔβʔ໰͍߹ΘͤରԠෛՙΛݮΒ͢ʹ͸

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  9. 3. Ϣʔβʔ໰͍߹ΘͤରԠෛՙΛݮΒ͢ʹ͸ - ໰͍߹ΘͤରԠͱ͸ -

    Ϣʔβʔ Ϣʔβʔαϙʔτ ։ൃऀ
    ೺Ѳͨ͠ࣄ৅Λݩʹ
    ద੾ʹҊ಺
    Ϣʔβʔ͔Β͓໰͍߹Θͤ
    ● ʙ͕ಈ͔ͳ͍ʂ
    ● ʙ͕ಈ͚͘Ͳ͕͔͔࣌ؒΔʂ
    ● ʙ͕૝ఆ͠ͳ͍࣌ʹಈ͘ʂ
    σόΠεͰى͍ͬͯ͜ΔࣄΛ
    ՄࢹԽ & ೺Ѳ

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  10. A. Ϣʔβʔ໰͍߹ΘͤࣗମΛݮΒ͢
    A. Ϣʔβʔαϙʔτ͕։ൃऀʹ໰͍߹ΘͤΔ݅਺ΛݮΒ͢
    A. ։ൃऀͷରԠͷ޻਺ΛݮΒ͢
    Ϣʔβʔ Ϣʔβʔαϙʔτ ։ൃऀ
    A B C
    ࠓճ͸͜͜ͷ͓࿩Ͱ͢ɻ
    3. Ϣʔβʔ໰͍߹ΘͤରԠෛՙΛݮΒ͢ʹ͸ - ෛՙΛݮΒ͢ํ๏ -

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  11. C. ։ൃऀͷରԠͷ޻਺ΛݮΒ͢
    → ղੳ͠΍͘͢͢Δ
    ● ղੳ͠΍͍͢ϩάઃܭΛ͢Δ
    → ΍Δ͜ͱΛݮΒ͢
    Ϣʔβʔ Ϣʔβʔαϙʔτ ։ൃऀ
    C
    3. Ϣʔβʔ໰͍߹ΘͤରԠෛՙΛݮΒ͢ʹ͸ - ৄࡉͳํ๏ᶃ -

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  12. 3. Ϣʔβʔ໰͍߹ΘͤରԠෛՙΛݮΒ͢ʹ͸ - ໰͍߹ΘͤରԠͱ͸ -

    Ϣʔβʔ Ϣʔβʔαϙʔτ ։ൃऀ
    ೺Ѳͨ͠ࣄ৅Λݩʹ
    ద੾ʹҊ಺
    Ϣʔβʔ͔Β͓໰͍߹Θͤ
    ● ʙ͕ಈ͔ͳ͍ʂ
    ● ʙ͕ಈ͚͘Ͳ͕͔͔࣌ؒΔʂ
    ● ʙ͕૝ఆ͠ͳ͍࣌ʹಈ͘ʂ
    σόΠεͰى͍ͬͯ͜ΔࣄΛ
    ՄࢹԽ & ೺Ѳ
    ͜ͷ޻਺ΛݮΒ͢

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  13. ։ൃऀ
    #JH2VFSZ
    'JSFCBTF
    ϩάσʔλ
    ᶃ ϩάσʔλͷऔಘ
    ᶄ ඞཁͳσʔλͷநग़ͱ
    ɹ σʔλॲཧ
    ᶅ σόΠεͰى͍ͬͯ͜
    ɹ Δ͜ͱΛՄࢹԽ
    3. Ϣʔβʔ໰͍߹ΘͤରԠෛՙΛݮΒ͢ʹ͸ - ՄࢹԽ·Ͱʹ΍Δ͜ͱ -

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  14. B. Ϣʔβʔαϙʔτ͕։ൃऀʹ໰͍߹ΘͤΔ݅਺ΛݮΒ͢
    → Ϣʔβʔαϙʔτ͚ͩͰద੾ͳҊ಺͕Ͱ͖Ε͹Α͍
    ● σόΠεͰى͍ͬͯ͜Δ͜ͱΛ೺ѲͰ͖Δ
    ● ೺Ѳͨ͠৘ใΛݩʹ ਖ਼ৗ / ҟৗ ͷ൑அ͕Ͱ͖Δ
    Ϣʔβʔ Ϣʔβʔαϙʔτ ։ൃऀ
    B
    3. Ϣʔβʔ໰͍߹ΘͤରԠෛՙΛݮΒ͢ʹ͸ - ৄࡉͳํ๏ᶄ -

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  15. ࣮ࢪͨ͠ղܾࡦ

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  16. ։ൃऀ
    #JH2VFSZ
    'JSFCBTF
    ϩάσʔλ
    ᶃ ϩάσʔλͷऔಘ
    ᶄ ඞཁͳσʔλͷநग़ͱ
    ɹ σʔλॲཧ
    ᶅ σόΠεͰى͍ͬͯ͜
    ɹ Δ͜ͱΛՄࢹԽ
    4. ࣮ࢪͨ͠ղܾࡦ - ࠓ·Ͱ -

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  17. ։ൃऀ
    #JH2VFSZ
    'JSFCBTF (PPHMF

    %BUB1PSUBM
    ᶃ ϩάσʔλऔಘ
    ᶄ ඞཁͳσʔλͷநग़ͱ
    ɹ σʔλॲཧ
    ҎԼΛεέδϡʔϧԽ
    4. ࣮ࢪͨ͠ղܾࡦ - ৽͍͠࢓૊Έ -
    ᶅ σόΠεͰى͍ͬͯ͜
    ɹ Δ͜ͱΛՄࢹԽ

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  18. όοςϦʔిѹਪҠ͕දࣔ
    4. ࣮ࢪͨ͠ղܾࡦ - όοςϦʔిѹਪҠμογϡϘʔυͷ׆༻ྫ -
    σόΠεͷγϦΞϧ൪߸Λೖྗ

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  19. Ϣʔβʔ Ϣʔβʔαϙʔτ ։ൃऀ
    C. ։ൃऀͷରԠͷ޻਺ΛݮΒ͢
    ಈ͔ͳ͘ͳΓ·ͨ͠ɻ
    → ΍Δ͜ͱΛݮΒ͢
    ● σόΠεͷ෺ཧঢ়ଶΛՄࢹԽ͢Δ޻਺ΛݮΒ͢
    → μογϡϘʔυΛݟʹߦ͚͹ղܾ
    4. ࣮ࢪͨ͠ղܾࡦ - όοςϦʔిѹਪҠμογϡϘʔυͷ׆༻ྫ -
    ి஑੾Εͯͳ͍͔ͳʁ
    (PPHMF

    %BUB1PSUBM

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  20. Ϣʔβʔ Ϣʔβʔαϙʔτ
    B. Ϣʔβʔαϙʔτ͕։ൃऀʹ໰͍߹ΘͤΔ݅਺ΛݮΒ͢
    ಈ͔ͳ͘ͳΓ·ͨ͠ɻ ి஑੾Εͯͳ͍͔ͳʁ
    4. ࣮ࢪͨ͠ղܾࡦ - όοςϦʔిѹਪҠμογϡϘʔυͷ׆༻ྫ -
    → Ϣʔβʔαϙʔτ͚ͩͰద੾ͳҊ಺͕Ͱ͖Ε͹Α͍
    ● σόΠεͷ෺ཧతঢ়ଶΛ೺ѲͰ͖Δ
    → μογϡϘʔυΛݟʹߦ͚͹ղܾ
    ● ೺Ѳͨ͠৘ใΛݩʹ ਖ਼ৗ / ҟৗ ͷ൑அ͕Ͱ͖Δ
    → ൑அج४Λڞ༗͢Ε͹ղܾ
    (PPHMF

    %BUB1PSUBM

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  21. ฐࣾεϚʔτϩοΫbitlock MINI/PROͷΦʔτϩοΫ
    ηϯα஋
    ᮢ஋(্ଆ)
    ᮢ஋(Լଆ)
    4. ࣮ࢪͨ͠ղܾࡦ - ଞͷμογϡϘʔυྫ -

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  22. ࣮ࡍͷޮՌ

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  23. 5. ࣮ࡍͷޮՌ
    ● ࠶ར༻౓ߴ͍
    ○ ։ൃऀ͚ͩͰͳ͘ɺϢʔβʔαϙʔτ΋ର৅ͷ໰͍߹Θͤͷ౓ʹར༻
    ● Өڹ౓ڧ͍
    ○ ໰͍߹ΘͤରԠ࣌ؒͷ୹ॖ(؆୯ͳ໰͍߹ΘͤͳΒ1/10ҎԼʹ୹ॖ)
    ○ Ϣʔβʔαϙʔτ͚ͩͰ໰͍߹ΘͤରԠ͕Մೳ
    ○ μογϡϘʔυΛϕʔεʹࣾ಺ίϛϡχέʔγϣϯ͕Ͱ͖ͯεϜʔζ
    ○ Ϣʔβʔαϙʔτ͕ଞͷػೳͷμογϡϘʔυΛཁ๬
    Ϣʔβʔ Ϣʔβʔαϙʔτ ։ൃऀ
    (PPHMF

    %BUB1PSUBM

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  24. Ϣʔβʔ໰͍߹ΘͤରԠෛՙΛݮΒͨ͢Ίʹɺ
    ● ɹɹɹɹɹͱɹɹɹɹɹ Λ࢖ͬͯɺ
    ࣗಈͰσόΠεͰى͍ͬͯ͜Δ͜ͱΛՄࢹԽ & ೺ѲͰ͖Δ࢓૊ΈΛߏங͠·ͨ͠ɻ

    6. ·ͱΊ
    #JH2VFS
    Z
    (PPHMF

    %BUB
    1PSUBM
    ΫΤϦ͕ॻ͚Ε͹࢓૊Έͷߏங೉қ౓͸ߴ͋͘Γ·ͤΜɻ
    ͜ͷ࿩͕ɺօ͞Μͷϩάͷ׆༻ͷҰॿʹͳΕ͹޾͍Ͱ͢ɻ
    ଞʹ͜Μͳϩάͷ׆༻͕͋ΔΑͱ͔͋Ε͹ڭ͍͑ͯͩ͘͞ɻ

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