How To Create Magical Apps with Asterisk

Asterisk provides a rich toolkit for building voice applications that thrill, astonish, and empower. This presentation looks at what goes into a voice application that works like magic. Purpose + Design + Technology = Magic!

The demo app included as part of this presentation can be found at https://github.com/bklang/asterisk_africa

Transcript

1. CREATING MAGICAL APPS WITH Tools, Tips & Tricks
2. Ben Klang
3. THE AGENDA • Examples of magical apps • What makes an app magical? • Demo
4. EXAMPLES
5. MAGICAL APP EXAMPLES • IVR Menu • Corporate Directory • Call Center Queue • Talking dog robot • Doorbell • Rocket Launcher • Helicopter
9. WHAT MAKES AN APP MAGICAL?
10. Purpose Design Technology
11. Purpose Design Technology Magic!
12. PURPOSE
13. KEEP FOCUS ON THE GOAL • "Welcome back Benjamin.
 Let me connect you to a representative." • "I see you have an upcoming service appointment." • "Are you calling about your Macbook Pro or your iPhone?"
14. DESIGN
15. DESIGN • Voice UI must be designed just like any other app • Consider the context of the user • keypad entry for noisy environments or privacy • speech inputs when hands-free • optimize for UX rather than software efficiency
16. DESIGN RESOURCES • http://videsign.wikispaces.com/ • LinkedIn: Voice User Interface Professionals • http://www.SpeechTek.com/2016/ • http://www.MobileVoiceConference.com/
17. TECHNOLOGY
18. COMPONENTS OF MAGIC USER INPUT
19. COMPONENTS OF MAGIC MEDIA HANDLING USER INPUT
20. COMPONENTS OF MAGIC MEDIA HANDLING MEDIA FEATURES USER INPUT
21. COMPONENTS OF MAGIC MEDIA HANDLING MEDIA FEATURES USER INPUT DATA SOURCES
22. COMPONENTS OF MAGIC MEDIA HANDLING MEDIA FEATURES APP FRAMEWORK USER INPUT DATA SOURCES
23. ADHEARSION FEATURES • Internationalization • Speech Recognition &
 Text-To-Speech • Plugins: Databases, APIs, Error Catching • Rich Logging • Event Handling:
 Phone Registrations, RTCP, etc. • Package-based deployment • Unit testing • Crash-resistance • Portability (Asterisk & FreeSWITCH) • Declarative IVR Steps
24. +
25. DEMO
26. A NOTE ABOUT INTERFACES
27. ASTERISK INTERFACES • TCP Socket + Text • Synchronous • Uses dialplan apps • All Asterisk versions • The past • HTTP REST/JSON • Asynchronous • Separate from dialplan (good!) • Asterisk 12 and newer • The future AMI & AGI ARI
28. QUESTIONS? • https://adhearsion.com • https://github.com/adhearsion/Telephony-Dev-Box • https://webrtc.org • https://wiki.asterisk.org/wiki/pages/viewpage.action? pageId=29395573 Ask me anytime! @bklang bklang@adhearsion.com