Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Happy Clients

Sponsored · Ship Features Fearlessly Turn features on and off without deploys. Used by thousands of Ruby developers. →
Avatar for Brian Warren Brian Warren
October 21, 2011
Design
98
6.9k

Happy Clients

About making client-friendly CMS experiences. Presented at EECI2011.

Avatar for Brian Warren

Brian Warren

October 21, 2011
Tweet

More Decks by Brian Warren

See All by Brian Warren
Happy Cog @ AIGA Central PA
Avatar for Brian Warren brianwarren
19
880

Other Decks in Design

See All in Design
モビリティプラットフォームの未来を築くクラウド基盤
Avatar for Hajime KOSHIRO kossykinto
0
230
kintone Style Book
Avatar for kintone kintone
6
12k
root COMPANY DECK / We are hiring！
Avatar for 株式会社ルート root_recruit
2
27k
インハウスデザイン組織で挑む自社ブランディング
Avatar for MIXI DESIGN mixi_design
PRO
0
130
Signull 団体説明資料
Avatar for Signull signull
0
420
Diverse Design Team Deck
Avatar for Diverse diverse
0
1k
2026年、デザイナーはなにに賭ける？
Avatar for Kazuhiro Tobita 0b1tk
0
510
プロダクトデザイナーに学ぶ、『見る気が起きる』ダッシュボードの作り方 / Creating Engaging Dashboards: Lessons from Product Designers
Avatar for yamamoto-yuta yamamotoyuta
2
680
図じゃなく言語で描く - Common Ground for Design AI Operations.
Avatar for Kazuki Ikeda kazukiikeda
2
720
ドルちゃん
Avatar for ドルちゃん design_dolphins
0
580
研修担当者が一番伸びた　熊本市役所✕AI『泥臭いAI研修』のワークショップ設計について
Avatar for @Garyuten garyuten
2
320
AIでデザインをつくる：基礎編
Avatar for 太田賢一 kenichiota0711
3
2.9k

Featured

See All Featured
The Curious Case for Waylosing
Avatar for Cassini Nazir cassininazir
0
270
Raft: Consensus for Rubyists
Avatar for Patrick Van Stee vanstee
141
7.4k
Designing for Performance
Avatar for Lara Hogan lara
611
70k
"I'm Feeling Lucky" - Building Great Search Experiences for Today's Users (#IAC19)
Avatar for Dan Newman danielanewman
231
22k
Why Our Code Smells
Avatar for Brandon Keepers bkeepers
PRO
340
58k
brightonSEO & MeasureFest 2025 - Christian Goodrich - Winning strategies for Black Friday CRO & PPC
Avatar for Christian Goodrich cargoodrich
3
120
The Hidden Cost of Media on the Web [PixelPalooza 2025]
Avatar for Tammy Everts tammyeverts
2
250
How to Get Subject Matter Experts Bought In and Actively Contributing to SEO & PR Initiatives.
Avatar for Liv Day livdayseo
0
85
What Being in a Rock Band Can Teach Us About Real World SEO
Avatar for Ade Holder 427marketing
0
190
How Software Deployment tools have changed in the past 20 years
Avatar for Geshan Manandhar geshan
0
33k
Reflections from 52 weeks, 52 projects
Avatar for Jefferson Lam jeffersonlam
356
21k
職位にかかわらず全員がリーダーシップを発揮するチーム作り / Building a team where everyone can demonstrate leadership regardless of position
Avatar for MADOX madoxten
62
52k

Transcript

  1. Happy Clients by Brian Warren @mrwarren

  2. Introductions

  3. Hi.

  4. None
  5. None

  6. @JENNLUKAS APPROVED

  7. Designer Friendly

  8. Developer Friendly

  9. Client Friendly?

  10. Mindfulness

  11. Features v. Process

  12. Example: Locations

  13. None
  14. None
  15. None

  16. Point is: Talk to your clients.

  17. Start your documentation now. Mindfulness:

  18. •Project done: Documentation done •Team Communication •Wards off bad decisions

  19. Ask yourself: How will I tell the next person how

    to use this? “
  20. None
  21. None
  22. None

  23. If it’s hard to explain, you might have a problem.

  24. Don’t be afraid to let your clients learn a bit

    of code. SERIOUSLY.

  25. Have I mentioned you should talk to your clients?

  26. Let’s talk about custom fields

  27. No, no, no.

  28. Get in the habit of writing good field instructions.

  29. Take the time to customize layouts.

  30. You’ve got your client’s back, right?

  31. Wrap Up • Mindfulness • Talk to your clients •

    Write Documentation • Keep it simple, keep it flexible

  32. Thanks! by Brian Warren @mrwarren