Happy Clients

About making client-friendly CMS experiences. Presented at EECI2011.

Transcript

1. Happy Clients
   by Brian Warren
   @mrwarren
   

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2. Introductions
   

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3. Hi.
   

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6. @JENNLUKAS
   APPROVED
   

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7. Designer Friendly
   

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8. Developer Friendly
   

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9. Client Friendly?
   

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10. Mindfulness
    

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11. Features v. Process
    

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12. Example: Locations
    

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16. Point is: Talk to your clients.
    

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17. Start your documentation now.
    Mindfulness:
    

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18. •Project done: Documentation done
    •Team Communication
    •Wards off bad decisions
    

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19. Ask yourself:
    How will I tell the next
    person how to use this?
    “
    

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23. If it’s hard to explain,
    you might have a problem.
    

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24. Don’t be afraid to let your clients
    learn a bit of code.
    SERIOUSLY.
    

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25. Have I mentioned you should
    talk to your clients?
    

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26. Let’s talk about custom fields
    

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27. No, no, no.
    

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28. Get in the habit of writing
    good field instructions.
    

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29. Take the time to customize layouts.
    

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30. You’ve got your client’s back, right?
    

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31. Wrap Up
    • Mindfulness
    • Talk to your clients
    • Write Documentation
    • Keep it simple, keep it flexible
    

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32. Thanks!
    by Brian Warren
    @mrwarren
    

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