(2016 - 6/9) Say It Right: The Art of Giving Feedback

Calibrate 2016 (6/9) - http://www.calibratesf.com/

"Say It Right: The Art of Giving Feedback" - Tasneem Minadakis, Uber, Head of Rider Growth

"Being an good coach starts with being effective at giving feedback. This talk will give you a basic framework on how to provide quality feedback to your employees. You will learn tips to structure both positive and constructive feedback more effectively. You will also learn a few do's and dont's when delivering constructive feedback with your team."

Tasneem Minadakis is Head of Rider Growth at Uber. She has over 12+ years of professional experience building quality products and 7+ years of experience building high performing teams. She derives passion from taking on big challenges, dealing with ambiguity and using good judgment to build, execute and deliver. She aspires to foster an open and collaborative work environment with optimal transparency, willingness to change for the better and always strive to be self-critical.

https://twitter.com/TazneemianDevil

Calibrate is a conference for new engineering leaders hosted by seasoned engineering leaders. Organized and hosted by Sharethrough, it was conducted on September 30, 2015 and September 30, 2016 in San Francisco, California.

Transcript

1. Say It Right The Art of Giving Feedback Tasneem Minadakis taz@uber.com @tazneemiandevil
2. Who am I? Engineering Leader Rider Growth Since Jun 2016 Engineering Leader Data Platform Since Sep 2014 Principal Engineering Manager Ad Delivery Mar 2013 - Sep 2014 Senior Product Manager Bing Apps Jan 2012 - Mar 2013 Senior Engineer (Tech Lead) Surface Jun 2005 - Jan 2012
3. Agenda • Foundation for Giving Feedback • Framework for Giving Quality Feedback • Feedback Pitfalls • Bring It All Together
4. Agenda • Foundation for Giving Feedback • Framework for Giving Quality Feedback • Feedback Pitfalls • Bring It All Together
5. Foundation for Giving Feedback • Trust • Respect • Care
6. Agenda • Foundation for Giving Feedback • Framework for Giving Quality Feedback • Feedback Pitfalls • Bring It All Together
7. Make it Receivable Situation Behavior Impact describe the Situation the behavior (what they did) and the Impact of that behavior Blur word is a word whose definition is not 100% clear. Even if you had a video camera, you couldn’t quite capture the intent Avoid Blur Words
8. Make it Receivable Situation Behavior Impact A In the design review meeting You did a good job hearing feedback from others while sharing your ideas We ended up with a really good design for the project at the end B In your last few code reviews I noticed you do not provide a detailed description on your code reviews When the code review does not have a description, it makes it much harder for me to know what the review is about and it takes me longer to get through the review
9. Make it Receivable Situation Behavior Impact A In the design review meeting You did a good job hearing feedback from others while sharing your ideas We ended up with a really good design for the project at the end B In your last few code reviews I noticed you do not provide a detailed description on your code reviews When the code review does not have a description, it makes it much harder for me to know what the review is about and it takes me longer to get through the review
10. Make it Receivable Situation Behavior Impact describe the Situation the behavior (what they did) and the Impact of that behavior then discuss & clarify, create options, agree on next steps
11. Make it Receivable Situation Behavior Impact double-check the facts direct may have had good intentions, but… impact you felt or observed should be understood I disagree with your feedback!
12. Make it Actionable Negative Feedback - Not Specific Your presentation could have gone better. You didn’t make your point very well credit : LifeLabsNewYork
13. Make it Actionable Negative Feedback - Specific Your presentation could have gone better. You rushed through the slides and were not able to connect with your audience. That made it difficult to follow along credit : LifeLabsNewYork
14. Make it Actionable Positive Feedback – Not Specific You did a great job today presenting in front of engineering. Keep it up credit : LifeLabsNewYork
15. Make it Actionable Positive Feedback – Specific You did a great job today presenting in front of engineering. You were well paced and you did a good job connecting with the audience through your body language. You also got good questions after that shows that people had good takeaways credit : LifeLabsNewYork
16. • 1 negative interaction takes 5 positive interactions to remedy • Avoid Deficits • When managing out, try to maintain trust • Avoid Feedback Sandwich Make it Balanced
17. • Giving and receiving feedback should be ongoing • Skill versus Will (resource) Make it a Norm
18. • Discuss sphere of impact and scope of influence Make it a Norm Staff Engineer Impact at Engineering level + other Leadership initiatives Impact at org level (Rider Acquisition) + other Leadership initiatives Impact beyond their immediate project at team level (Rider Virality) + Extra Curriculars Impact on project they are part of Senior Engineer Software Engineer New Grad
19. Agenda • Foundation for Giving Feedback • Framework for Giving Quality Feedback • Feedback Pitfalls • Bring It All Together
20. Feedback Pitfalls Making Sure You Are Understood Do I make sure my message was understood? Even twin brothers could misunderstand each other. The more differences we have, the higher the possibility that my message wasn’t received quite as intended. Be sure to recap, then ask to see what the direct thinks and clarify the message ? credit : google training
21. Feedback Pitfalls Based on Assumptions Do I sometimes filter based on assumptions, and if so how can I avoid it? I know Jim graduated from Stanford. But he is probably not interested in public speaking, so I won’t even mention the opportunity to recruit and do a tech talk Can they handle it if I give a piece of tough feedback?
22. Feedback Pitfalls Feedback Triangles You Feedback from someone for your direct report credit : google training
23. Agenda • Foundation for Giving Feedback • Framework for Giving Quality Feedback • Feedback Pitfalls • Bring It All Together
24. Bring It All Together • Situation Behavior Impact • Club Spade Heart Diamond • Make it Ongoing • Avoid Assumptions and Misunderstandings • Takeaways (anyone like to share?)
26. References — LifeLabs Great Manager Training — Google New Manager Training — How to give negative feedback — Building Trust in your team — Feedback sandwich This material has been possible due to a lot of training I have received over the years. Thank you to all those great managers that have been part of my journey!