(2019 - 6 of 10) The Platinum Rule: Manage Others as They Need/Want to be Managed

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September 27, 2019

(2019 - 6 of 10) The Platinum Rule: Manage Others as They Need/Want to be Managed

Calibrate 2019 (6 of 10) - https://www.calibratesf.com/

“The Platinum Rule: Manage Others as They Need/Want to be Managed“ - Cathy Chen, Founder, Capriole Consulting

https://www.youtube.com/watch?v=2UBHGxklFJA&list=PL8iMj9kx_ykQP637PoLaHAqm8mGYf4yE1&index=6

When I went from individual contributor to being a manager, one difficult thing I learned was that I could not manage people the way that *I* wanted to be managed. I needed to instead manage differently, based on their knowledge, seniority on the team, and more: sometimes that means I need (*gasp*) to micro-manage people. At Calibrate, we will explore and discuss a model that guides you through identifying how to manage others, based on their individual needs and abilities. It has been highly effective with new managers whom I’ve coached or trained at places ranging from small startups to Google.

About Cathy:

Cathy Chen currently leads an engineering team at Google, and previously has managed people at startups. With Capriole Consulting, she specializes in coaching tech leaders enabling the development of their own skills in leading teams. With her masters degree in Organizational Psychology from Teacher’s College at Columbia University and a BS in Electrical Engineering Computer Science from UC Berkeley, she has the background of a hands-on geek, with expertise in research-backed organizational theory.

About Calibrate:

Calibrate was a conference for new engineering leaders hosted by seasoned engineering leaders. Organized and hosted by Sharethrough, it was conducted yearly in September, from 2015-2019 in San Francisco, California.

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Calibrate

September 27, 2019
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Transcript

  1. THE PLATINUM RULE: MANAGE OTHERS AS THEY NEED/WANT TO BE

    MANAGED Sept 27, 2019
  2. Cathy Chen

  3. How to manage others

  4. Reflection (1m) What is your management style? ! Hands on?

    Hands off? ! Delegation / Centralized ! Make all the decisions / Allow others to make decisions ! Clear expectations / Nebulous expectations ! What else?
  5. Definitions SKILL Individual’s ability and experience with a task, including

    training, knowledge & talent WILL Individual’s willingness or desire to complete a task including attitude, incentive, confidence & personal feelings
  6. Examples SKILL What are two skills needed by engineers at

    your company? WILL Write down two things that motivate you at work.
  7. Photo by alexander bracken on Unsplash

  8. Photo by Priscilla Du Preez on Unsplash high will and

    low skill
  9. Discussion (1m) Stand up. Find a partner. Discuss. What is

    the best way to manage someone who has high will and low skill? SKILL Individual’s ability and experience with a task, including training, knowledge & talent WILL Individual’s willingness or desire to complete a task including attitude, incentive, confidence & personal feelings
  10. High Will / Low Skill: GUIDE Guide this person with

    clear expectations ! Training ! Learning environment ! Teachable moments ! Frequent feedback ! Check for understanding
  11. Photo by meredith hunter on Unsplash low will and low

    skill
  12. Discussion (1m) Find a NEW partner. Discuss. What is the

    best way to manage someone who has low will and low skill? SKILL Individual’s ability and experience with a task, including training, knowledge & talent WILL Individual’s willingness or desire to complete a task including attitude, incentive, confidence & personal feelings
  13. Low Will / Low Skill: DIRECT Build skill and will

    ! Why low skill? Why low will? ! Motivate to build skill ! Discuss what would motivate? ! Intrinsic / Extrinsic motivation ! Clear expectations ! Frequent feedback
  14. Photo by Brooke Cagle on Unsplash low will and high

    skill
  15. Discussion (1m) Find another NEW partner. Discuss. What is the

    best way to manage someone who has low will and high skill? SKILL Individual’s ability and experience with a task, including training, knowledge & talent WILL Individual’s willingness or desire to complete a task including attitude, incentive, confidence & personal feelings
  16. Low Will / High Skill: MOTIVATE Identify what is behind

    the low will ! Praise ! Recognize and reward success ! Discuss what would motivate? ! Intrinsic / Extrinsic motivation
  17. Photo by Sebastian Staines on Unsplash high will and high

    skill
  18. You guessed it…Discussion (1m) What is the best way to

    manage someone who has high will and high skill? SKILL Individual’s ability and experience with a task, including training, knowledge & talent WILL Individual’s willingness or desire to complete a task including attitude, incentive, confidence & personal feelings
  19. High Will / High Skill: EMPOWER Stretch and Delegate to

    this person ! Freedom in completing tasks ! Involve in decision making and responsibility ! Ask their opinion ! Praise / Reward
  20. Skill / Will Matrix

  21. High Will / Low Skill GUIDE Can I guide this

    person with clear expectations? Train them & create a learning environment Look for teachable moments Give frequent feedback Check for understanding High Will / High Skill DELEGATE/EMPOWER How do I stretch & delegate to this person? Give freedom in completing tasks Involve in decision making and responsibility Ask their opinion Praise / Reward DIRECT How do you build skill and will? Why low skill? Why low will? Motivate to build skill Discuss what would motivate Clear expectations Frequent feedback Low Will / Low Skill EXCITE/MOTIVATE What is behind low will? Give Praise Recognize and reward success Discuss what would motivate Look @ Intrinsic / Extrinsic motivation Values Alignment Low Will / High Skill SKILL WILL
  22. Q & A