RoboCalls - The Industry

Transcript

1. THE INDUSTRY How have technological changes affected the telecommunications industry, including entities that want to make automated calls? MODERATOR: Roberto Anguizola, FTC PANELISTS: Kevin Rupy, US Telecom David Diggs, CTIA Brad Herrmann, Call-Em-All
2. The Transition from POTS to Broadband Kevin G. Rupy Senior Director, Policy Development USTelecom
3. Kevin G. Rupy, USTelecom Introduction • How the network has changed • What robocalls are • What carriers are doing
4. PSTN With Local & Wireless Competition Local Exchange Carriers (LECs) e.g., Bell Atlantic, SWBT, BellSouth, PacBell, Ameritech, C&P, 1000+ Independents Long Distance Local Calling Traditional Circuit Switched Network Post ‘96 Act Competitive LECs (CLECs) MFS, Teleport, Allegiance, Brooks Fiber, Teligent, Winstar, Wireless Carriers: CellularOne, GTE, Sprint Nextel, Cingular Kevin G. Rupy, USTelecom
5. The Evolving Voice Ecosystem. PSTN Internet IP Backbone Provider ILEC Autodialer Company ILEC ISP Cable ISP Hosted VoIP CLEC Wireless ISP CLEC ISP GWs GWs GWs GWs Wireless Carriers Local and/or Tandem Trunks Local and/or Tandem Trunks Local and/or Tandem Trunks Local and/or Tandem Trunks Cable ISP CLEC ISP Wireless Carriers Cable ISP Hosted VoIP Hosted VoIP Hosted VoIP ILEC ISP ILEC ISP ILEC ISP Cable ISP CLEC ISP Kevin G. Rupy, USTelecom
6. Stakeholders in the Robocall Environment PSTN Internet GWs Internet Service Providers (ISPs): • Telcos: AT&T, Verizon, CenturyLink, Independents (x100s) • Cable: Comcast, Cablevision, Time Warner, Independents (x100s) • Wireless: Sprint, T‐Mobile, ClearWire, WISPs (x100s) Voice Over Internet Protocol Providers (VOIPs): • Over the Top VOIP: Skype, Google Voice, Magic Jack, Ooma. • Interconnected VOIP: Vonage, Cable VOIP. Robocall Customers: • Government: Public Safety, Schools, Local Governments. • Politicians: Elected officials, political candidates. • Business: Any business from Auto Shops to Zoos. Autodialer Companies: • Software: VanillaSoft, SpitFire, AutoDialerPlus, • Services: Call Em All, CallFire, Database Systems Corp, Impact Dialing. • Equipment: PowerVoice, PhoneTree, BigmOuth, Goldmine. Local Exchange Carriers (LECs): • ILECs: AT&T, Verizon, CenturyLink, Independents (x100s) • CLECs: Level 3, XO Communications, Cablevision/LightPath, Independents (x100s). • Wireless: T‐Mobile, AT&T, Verizon Wireless, Independents (~100). Kevin G. Rupy, USTelecom
7. The Full Spectrum of Mass-Calling Events • Emergency Notifications • Weather Alerts • K-12/College Alerts - Closings • Political Messages • Surveys • Utility Service Calls • Phishing Calls • Focused Nuisance Attack • Call Flooding / DoS Attack Important and Legal Malicious and Illegal Practical and Legal All Mass-Calling & Robo-Call Events Kevin G. Rupy, USTelecom
8. Different Perspectives of Mass-Calling Events All Mass Calling Events What Consumers See What Service Providers See • Emergency Notifications • Weather Alerts • School Closing Alerts • Political Messages • Surveys • Utility Service Calls • Phishing Calls • Focused Nuisance Attack • Call Flooding / DoS Attack Kevin G. Rupy, USTelecom
9. Current Activities Legal/Practical Limitations • Network Operations Centers • Security Desks • Traffic data forensics • Mass calling investigations • Blocking specific numbers • Legal Actions • State court actions • Law enforcement coordination • Working/Standards Group Frameworks • Alliance for Telecommunications Industry Solutions (ATIS) • Internet Corporation for Assigned Names and Numbers • Consumer Education • Legal Limitations • Privacy Laws • Common Carrier Obligations • Technological arms race Kevin G. Rupy, USTelecom
10. David Diggs Vice President Wireless Internet Development CTIA – The Wireless Association
11. DAVID DIGGS, CTIA – THE WIRELESS ASSOCIATION • Landline vs. mobile pricing regimes differ • TCPA prohibits all robocalls except: – Emergency purposes – Prior express consent of called party • No exemption for political, charitable Wireless is Different
12. DAVID DIGGS, CTIA – THE WIRELESS ASSOCIATION • Telco vs. internet “culture” • Identifying origin of traffic – Resellers of TNs – Competing solutions for identifying “owner” of TN • Blocking less effective – Volatility – Spoofing Challenges of IP‐based
13. DAVID DIGGS, CTIA – THE WIRELESS ASSOCIATION Telephone Numbering Resources: Who’s In Charge? NOWG INC Contract Advisory Service Providers State Regulators NANC LNPA Working Group FCC NPAC NANPA Pooling Admin. NAPM LLC Contracts
14. Brad Herrmann Founder and President Call-Em-All
15. BRAD HERRMANN, CALL‐EM‐ALL “Old School” Robocalling – Capital Intensive (specialized equipment and lines/ports) – Specialized programming skills – Lead Time: 60‐90 days VOIP Robocalling – No special equipment – Requires large bandwidth connection – Easier software development – Lead Time: Days Cloud Services Robocalling – Basic internet connection – Immediate & simple call initiation (via web or API/web services) – Lead Time: Hours Robocalling Evolution
16. BRAD HERRMANN, CALL‐EM‐ALL 1) Message review by empowered employees – Listen to message and approve/reject – Call client & ask questions – Call the CallerID number 2) Maintain client‐specific DNC list 3) Monitor opt‐outs Stopping Unwanted Calls – One example