Industries Co., Ltd. • Use when solving problems that involve human factors or interactions • Great for troubleshooting or improving the quality a product • Identify the root cause of a problem Source: http://www.toyota-global.com/company/toyota_traditions/quality/mar_apr_2006.html
circuit has overloaded, causing a fuse to blow. 2. Why is the circuit overloaded? There was insufﬁcient lubrication on the bearings, so they locked up. 3. Why was there insufﬁcient lubrication on the bearings? The oil pump on the robot is not circulating sufﬁcient oil. 4. Why is the pump not circulating sufﬁcient oil? The pump intake is clogged with metal shavings. 5. Why is the intake clogged with metal shavings? Because there is no ﬁlter on the pump. Source: http://www.toyota-global.com/company/toyota_traditions/quality/mar_apr_2006.html
to the company blog? To share my knowledge and expertise. 2. Why do you want to share your knowledge and expertise? To provide insights of what I’ve learned with my colleagues. 3. Why is it important to provide insights to your colleagues? The better informed we are, the more effective our industry is. 4. Why is an effective industry important? When information architecture is done well, users’ needs are met. 5. Why do we want to meet users’ needs? So users can accomplish more and be effective.
their language? • Is your website consistent? • Do you help visitors avoid mistakes? Source: https://www.addthis.com/blog/2015/02/17/10-criteria-for-better-website-usability-heuristics-cheat- sheet/#.Vu9sMxIrLUo
easy to use. 2. Simplify the editorial review process. 3. If the system requires a password, help the user know what the required parameters are. 4. Ensure the labels make sense to all users, including the architects, designers, developers, project managers and leadership.