Epic customer experience with Microsoft Bot Framework door Chris den Arend

devCampNoord #02

Transcript

1. Epic customer experience With Microsoft Bot Framework Chris den Arend Cloud Architect – Chatbot expert nl.linkedin.com/in/chrisdenarend
3. Bron: ViNT Report – “Machine Intelligence Het bot-effect: ‘friending your brand’“ Wat is een chatbot? Een bot (afkorting voor robot) is een algoritme dat handelt in naam van een persoon, bedrijf of programma en dat menselijke communicatie kan simuleren.
4. Chatbot – Why now? 1. VPA is the new app 2. Messaging is the new platform 3. Chatbots are intelligent
5. Why now – VPA is the new app Gartner 20 percent of user interactions with smartphones will take place via VPAs VPAs Will Replace the Usage of Some Apps Bron: Gartner VPA – Gartner Apps
6. Why now – messaging is the new platform Messaging is one of the few things that people do more than social networking – Mark Zuckerberg Bron: cavesocial
7. Why now – Bots are intelligent Cognitive Services Internet of Things Artificial Intelligence
9. 9 How to build a chatbot?
10. How to build a chatbot? 10 Your code A user
11. 11 [Demo 1] - Bot as a Service
12. Bot as a Service 12 Your code A user Q&A Maker
13. 13 [Demo 2] - Bot in Visual Studio Visual Studio 2017 Update all extensions Download project templates
14. 14 [Demo 3] - LUIS
15. 15 [Demo 4] - Vision
16. [Demo 4] Insurance bot scenario Customer facing A j = broken “No problem, please send me an image of the damaged object” “Ah, I see your damaged phone and the value loss. Don’t worry we’ll take care of it.”
17. [Demo 4] Insurance bot scenario Behind the scenes Bot Framework Vision API € Price API Get value from object
18. 18 Wow! What are you gonna use it for?
20. 20 KLM
21. 21 KONE