LeanOps Workshop

The "tools" from Toyota Production System (LEAN) summarised on slides with pointers to make (IT) operations think and reflect their effects on their daily lives.

Transcript

1. LEAN OPS workshop
2. Agenda •   • , ,  •
    •  • , ,  ,  ,  • 
3. Workshop 1. Explanation (me) 2. Example of "good" (you) 3. Example of "improvable" (you)
4. HOW DO WE MEASURE OPERATIONS?
5. IT Performance Metrics1 • lead time for changes • release frequency • time to restore service • change fail rate 1 from 2014 Devops Report / Lean Enterprise by Jez Humble
6. WHY WE DO THIS? VALUE $$$
7. SALES - COST = PROFIT vs. PRICE - COST = PROFIT
8. HOW CAN WE IMPROVE?
9. Capabilities can be extended indefinitely when everyone begins to think. — Taiichi Ohno
10. Heijunka
     leveling
12. MUDA
    
13. MUDA
     • futility • uselessness • idleness • superfluity • waste • wastage • wastefulness
15. MURA
    
16. MURA
    • unevenness • irregularity • lack of uniformity • nonuniformity • inequality
17. MURI
    
18. MURI
     • unreasonableness • impossible • beyond one's power • too difficult • by force • perforce • forcibly • compulsorily • excessiveness
19. Jidoka
     autonomation
20. "You cannot inspect quality into a product." The quality is there or it isn't by the time it's inspected. — W. Edwards Deming / Out Of The Crisis (1982)
21. ZERO defects accepted
23. Poka-yoke 
    
24. Poka-yoke 
     "any mechanism in a lean manufacturing process that helps an equipment operator avoid (yokeru) mistakes (poka). Its purpose is to eliminate product defects by preventing, correcting, or drawing attention to human errors as they occur." — - wikipedia
25. 5S
26. 5S 1. Seiri 
    Sort 2. Seiton  Order 3. Seiso  Clean 4. Seiketsu  Maintain / Standardise 5. Shitsuke  Discipline
27. clarity order
28. Gemba
    
29. Gemba
     • the "real" place • "crime scene" • where value is created • problems are visible • gembutsu - actual thing • genjitsu - actual situation • gemba culture
30. GO TO THE GEMBA!
31. MORE TOOLS: • Kaizen • 5 Whys • Just-in-time • Pull systems • Total Quality Management • PDCA • Theory of Constraints
32. READ ALL ABOUT IT
34. thank you