WCDC: Ticketing Lessons from Your Apartment

The deck from WordCamp DC

Transcript

1. IT'S NOT YOU, IT'S YOUR TICKET: TICKETING LESSONS FROM YOUR APARTMENT EMILIA M. KUBO KIRSCHENBAUM @EKUBOKIRS
3. COMMON TICKET ISSUES ▸ References a conversation that is not recapped as part of the ticket ▸ Not enough detail ▸ No steps to reproduce a bug ▸ Too many tasks in a single ticket ▸ Doesn't have all necessary assets
4. CLEANING TO DO LIST ▸ Do the dishes ▸ Do laundry ▸ Wipe down baseboards ▸ Mop the floor ▸ Vacuum the carpets
6. TAKING A DEEPER DIVE: DOING THE DISHES ▸ Dishes are from one meal for four people including: ▸ Forks ▸ Knives ▸ Plates ▸ Bowls ▸ Spoons ▸ Glasses ▸ Dishes need to be rinsed of all remaining food and loaded into the dishwasher. ▸ The dishwasher needs soap and to be started to be complete.
7. DEEPER DIVE: DOING THE LAUNDRY ▸ One bin of laundry sorted into three loads: ▸ Dark Clothes ▸ Whites ▸ Delicates ▸ Wash in the machine with laundry detergent ▸ Dry in the dryer with dryer sheets ▸ Fold or hang all clothes ▸ Put clothes in closet or drawers
8. UNDERSTANDING POINTS ▸ Points are easier to determine when you have a clear understanding of the scope of the task. ▸ A three point task for a senior developer is also a three point task for a junior developer which changes is velocity ▸ Points can be more helpful than time because certain tasks can be run in parallel (like running the dishwasher and loading the washing machine)
10. BUT I'VE NEVER DONE ANYTHING LIKE THIS TASK
11. ▸ Can be used to help define the scope of a ticket where there are too many unknowns ▸ Sometimes the task can be accomplished within the allotted time ▸ Prevents going down the rabbit hole TIMEBOXES!
12. BUT HOW DO YOU SET THEM?
13. KEYSTONES ▸ Set with a common set of tasks that the team might encounter to be used as examples ▸ Points are determined by the relative value of tasks against each other ▸ Recommended to use the Fibonacci sequence as points (1, 2, 3, 5, 8, 13, etc) ▸ Determined by group effort