Beyond the roadmap: Delivery during COVID-19

Vote for this panel session through SXSW 2021 PanelPicker for the chance to hear from three industry experts who led the charge during a time of crisis to reinvent business operations and solutions—developing ghost kitchens, restaurant-prepared meal kits, or pivoting to delivery in new ways—to meet customers at home.

Transcript

1. 1 SXSW 2021 PanelPicker Beyond the roadmap: Delivery during COVID-19
2. 2 The coronavirus (COVID-19) pandemic has sent shockwaves through nearly every facet of the consumer industry overnight—impacting the way people get groceries and essentials, enjoy meals from restaurants, and interact with one another. A focus on preventing the spread, including nationwide shelter-in-place orders, led to a shift in the way businesses operate—from niche tech solutions to serve customers in news ways to logistical stresses that sparked a need for a last-mile delivery solution. Hear from three industry experts who led the charge during a time of crisis to reinvent business operations and solutions—developing ghost kitchens, restaurant-prepared meal kits, or pivoting to delivery in new ways—to meet customers at home. Beyond the roadmap: Delivery during COVID-19 About the Session
3. 3 Atul Sood Chief Business Officer, Kitchen United Atul Sood is the Chief Business Officer for Kitchen United and is responsible for spearheading strategic partnerships along with administrative and financial management. Prior to his role with Kitchen United, Atul was the Director of Business Development for McDonald’s Global Digital organization, where he was responsible for launching and managing McDonald’s food delivery partnerships. Atul began his career in investment banking and has, amongst other roles, founded, grown and sold his own start-up in the sales technology space. Jag Bath CEO & President, Favor Chief Digital Officer, H-E-B Jag Bath is the CEO & President of Favor. In less than four years, under his leadership, Favor has launched in over 200 Texas cities with more than 100,000 Runners on its platform, who have completed over 30 million deliveries to-date. Jag also led Favor to become the first U.S. on-demand delivery company to achieve profitability, and in February of 2018 he led the sale of Favor to H-E-B – one the country’s largest privately held companies – making Favor the first business to be acquired by H-E-B in its 113-year history. Today, he is also the Chief Digital Officer at H-E-B. Jag has a 20-year track record of scaling startups from early stage to successful mature companies, with a focus on product innovation and revenue creation. His previous companies include RetailMeNot, Gilt and WeightWatchers.com. Tom Nolan President, Kendra Scott Tom Nolan is the President of jewelry and accessories brand Kendra Scott. After serving three years as Chief Marketing; Chief Revenue Officer, overseeing strategic revenue growth for the billion-dollar brand. Tom’s role as president allows him to continue his management of day-to-day business and strategy, while integrating the brand’s core pillars of fashion, family and philanthropy into every consumer touchpoint within the business. Tom brings more than two decades of experience in brand building, management and results-driven strategic planning. Prior to Kendra Scott, Tom founded Prospect Brands in 2012 where he served as President and CEO. From 2008 to 2012, Tom was a Senior VP at Ralph Lauren, where he ran the golf and tennis divisions in North America, Mexico and the Caribbean. Before Ralph Lauren, Tom was a Vice President; Publisher at Condé Nast. Beyond the roadmap: Delivery during COVID-19
4. 4 H-E-B and Favor Delivery launched the Senior Support Line to ensure safe delivery for Texas Seniors, as well as Favor Express Delivery, which allows shoppers to order grocery essentials online and have them delivered to their home in two hours or less from any H-E-B, Central Market or Joe V’s Smart Shop in Texas. Favor Delivery also implemented Doorstep Delivery for all Favors, as well as contactless ID check for alcohol orders. Beyond the roadmap: Delivery during COVID-19
5. 5 With locations in four major U.S. cities, Kitchen United’s ghost kitchen concept is on the upswing. The COVID-19 pandemic has altered how restaurants operate and given the go-ahead for virtual kitchens, without a storefront, to flourish. Beyond the roadmap: Delivery during COVID-19
6. 6 Kendra Scott partnered with Favor Delivery to provide the most innovative, but the safest shopping experience for its customers this holiday season. Through December 25, Favor app users can order same-day delivery on a limited assortment of Kendra Scott jewelry this holiday season from their local Texas store. Beyond the roadmap: Delivery during COVID-19
7. 7 Kendra Scott Announces Exclusive Partnership with Favor Delivery Across Texas Iconic Texas jewelry brand Kendra Scott announced today an exclusive partnership with Favor, a local, on-demand delivery service, to make holiday shopping even easier! As the first-of-its-kind retail partnership for Favor, Kendra Scott will be the first fashion accessory item available for customers to order through the app, making it easier to spread joy this holiday season. The Time Is Ripe For Kitchen United’s Ghost Kitchens To Expand According to Kitchen United CEO, Jim Collins, “Restaurants have learned that they don’t need more dining rooms to meet that demand. As long as they can deliver efficiently in a 5 to 10 mile radius, they’ll prosper.” Each restaurant that offers delivery at Kitchen United has its own staff of chefs, and Kitchen United’s employees navigate everything in the front of the house, where orders are handed off to delivery personnel. H-E-B launches Favor Express Delivery with two-hour turnaround. With many customers turning to digital channels during the coronavirus pandemic, H-E-B has expanded its online grocery options with the launch of Favor Express Delivery. Deliveries are left at the customer’s doorstep, enabling a contactless experience in line with social distancing guidelines Customers will receive a notification when orders have been delivered. Beyond the roadmap: Delivery during COVID-19 Austin eateries sell food and pantry items amid coronavirus closure The closure of restaurants across the country left chefs and farmers with tons of produce and meat to dispose of in a hurry. While many eateries shifted to take-out and meal kits, Hopdoddy took it a step further. The burger joint began selling some of their inventory, like their impossible burger patties, eggs, cheese -- even rolls of toilet paper.
8. 8 How can a brand identify innovative services and product lines in times of crisis? Takeaway #1 Beyond the roadmap: Delivery during COVID-19
9. 9 COVID-19 accelerated the shift to e-commerce by 5 years. How do you scale smartly when growth goes far beyond projections? Takeaway #2 Beyond the roadmap: Delivery during COVID-19
10. 10 How can brands reimagine or reinvent experiences to meet the changing needs of customers? Takeaway #3 Beyond the roadmap: Delivery during COVID-19
11. 11 Want to hear more about this topic? Beyond the roadmap: Delivery during COVID-19
12. 12 Vote for our panel! ✓ Beyond the roadmap: Delivery during COVID-19