it’s not the only indicator of who’s online Source: Lloyds Bank UK Consumer Digital Index 2019 – A fifth of those who have not used the internet within the past three months are under the age of 50 – 71% of those offline have no more than a secondary education – Nearly half of those offline [47%] are from low-income households
agree that COVID-19 has escalated the need for digital skills Being online has been especially important during the COVID-19 pandemic 4 out of 5 78% Source: Lloyds Bank UK Consumer Digital Index 2020 – Around 80% people agree that using technology has been a vital support during the coronavirus outbreak
to jobs online from home has been crucial. Yet many over 50s still rely on offline methods and less digitally confident jobseekers, and those without online access, will struggle – Employment support and claiming benefits: those without online access and digital skills will have received the least support to search for and apply to jobs and yet will be at highest risk of losing their benefits – Reskilling: if unemployment continues to rise and industries that were already in decline do not recover, access to digital skills will be even more important for those seeking to retrain
measures have meant many more people becoming less physically active. Offline resources to support people to remain active are significantly more limited – Telehealth: the pandemic has moved many more health consultations with GPs or specialists online. – COVID-19 health information: the information and guidance about how we should act in response to Covid-19 is largely online
With libraries and other sources of free Wi-Fi closed during lockdown, some people have lost their online access – Community participation: When the pandemic first hit, many local community groups switched to supporting people virtually. This risks further excluding those who cannot get online – Move to online only services: The move to virtual banking, shopping and public services has been massively accelerated during the outbreak. As many services move to ‘digital by default’, it’s important service providers remember their responsibility to people offline Communities
structured, skills-focused courses won’t work. Concentrate on helping people to do the things they need and want to do online. 2. The right pace: older learners will pick up information and will progress their learning at different paces – responsive approach is key 3. Repetition and reflection: creating space for repetition and reflection on success is vital to success 4. The right language: avoid jargon and focus on the task, not the tech 5. One-to-one support: a strong tutor-pupil relationship is key to building confidence. 6. Time to build relationships: time to build communication and trust helps to maintain learners’ interest in digital and increase their self efficacy. 7. Ongoing support: support needs to be open-ended, allowing learners to return with questions and problems. 8. Co-design: involve a wide range of users in the shaping and design of all services, new and existing, to ensure their relevance and effectiveness.
Lloyds Bank UK Consumer Digital Index 2019 – Make provisions for those not online – Make technology accessible – Provide equipment and internet access – Invest in building digital skills – Provide a central resource bank for digital champions – Integrate digital skills assessments into other support