Creating Stuff & Managing Feedback - Big Design 2013

Some insights on collecting, interpreting, understanding, and managing feedback based on five years as a sole founder of a SaaS application.

Transcript

1. Creating Stuff
   
   
   Managing Feedback & Feature Requests
   

   View Slide

2. Hello.
   
   My name is...
   Garrett Dimon
   

   View Slide

3. View Slide

4. View Slide

5. Generating
   
   
   
   
   Receiving
   
   
   Replying
   
   
   Absorbing
   
   
   Responding
   

   View Slide

6. YOU
   Email
   Support Requests
   Analytics
   Forums
   Blogs Conversations
   

   View Slide

7. YOU
   Time
   Money Questions
   Ideas
   Criticism
   Suggestions
   Existing Code
   DNA
   Future Plans
   

   View Slide

8. YOU
   Investors
   Developers
   Clients
   Designers
   Customers
   Stakeholders
   

   View Slide

9. Generating
   

   View Slide

10. View Slide

11. View Slide

12. View Slide

13. ?
    

    View Slide

14. View Slide

15. View Slide

16. View Slide

17. View Slide

18. View Slide

19. View Slide

20. Receiving
    

    View Slide

21. View Slide

22.  
    

    View Slide

23. View Slide

24. View Slide

25. Textile.
    
    
    Markdown.
    
    
    Markup.
    

    View Slide

26. Replying
    

    View Slide

27. 
    

    View Slide

28. View Slide

29. View Slide

30. View Slide

31. Absorbing
    

    View Slide

32. View Slide

33. View Slide

34. View Slide

35. Responding
    

    View Slide

36. Courtesy of Cameron Moll
    

    View Slide

37. Courtesy of Cameron Moll
    

    View Slide

38. Search
    

    View Slide

39. User Interface
    Index
    Primary Index
    Delta
    Index
    Database
    Daemon
    Indexer
    Search
    Watches
    Search
    Request
    Searches
    Index
    Monit
    Cron
    Initiate
    Regular
    Indexing
    Update
    Delta
    Index
    Save
    Record
    New or Updated
    Record Saved
    Save
    Record
    Build Index
    from Database
    Build
    Index
    from
    Database
    

    View Slide

40. View Slide

41. vs.
    

    View Slide

42. http://flickr.com/photos/ppdigital/2327029777/
    http://www.flickr.com/photos/storm_gal/353753314/
    http://www.flickr.com/photos/somegeekintn/3313624842/
    http://www.flickr.com/photos/thomashawk/106559616/
    http://www.flickr.com/photos/mnadi/34012604/
    http://www.flickr.com/photos/maisonbisson/77778195/
    http://www.flickr.com/photos/gurms/2130147681/
    http://www.flickr.com/photos/john/10196037/
    

    View Slide