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The Balancing Act of Digital Privacy & 
Digital Services 
in Libraries

Heather Braum
September 28, 2015

The Balancing Act of Digital Privacy & 
Digital Services 
in Libraries

2015 KLA-MLA Joint Conference, Heather Braum & Robin Hastings, NEKLS: Libraries have long been concerned with protecting the records of what patrons read. But with the rise of multiple library digital services, are we continuing to protect patron data? Concerns about password security, third party vendors, remote access, plain text transfer, and more security issues will be shared. Additionally, a conversation will occur around what information libraries are trading for the information they are getting from third party vendors. Ultimately, participants will walk away with a better understanding of data privacy and security issues in libraries today.

Heather Braum

September 28, 2015
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  1. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    The Balancing Act
    of Digital Privacy & 

    Digital Services 

    in Libraries
    Heather Braum, NExpress Coordinator, NEKLS
    Robin Hastings, Director of Technology, NEKLS

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  2. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    Volunteer Scribe

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  3. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    Why this topic…
    Source: http://goo.gl/mX8zLA

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  4. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    ALA Code of Ethics

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  5. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    #3: “We protect each library
    user's right to privacy and
    confidentiality with respect to
    information sought or
    received and resources
    consulted, borrowed, acquired
    or transmitted.”
    Source: http://www.ala.org/advocacy/proethics/codeofethics/codeethics

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  6. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    Sources: http://goo.gl/T38tul & http://goo.gl/XHvuHX & http://goo.gl/3Bgik7 & http://goo.gl/tZuASM

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  7. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    #1. What digital services
    does your library utilize —
    where patron info is used?

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  8. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    #2. Do you use the same
    password for every
    online service?

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  9. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    #3. How are your staff
    computers secured?

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  10. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    #4. Who has access to
    your ILS & its database?
    Where is that data held?

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  11. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    Last week…
    Sources: https://goo.gl/hgnOJr & http://t.co/iDFZEZhcnK

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  12. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    #5. Do you ask
    questions of your
    vendors?

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  13. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    Example Questions to Ask
    1. How is our data secured on the server and during
    communications to other devices?
    2. Is our data easily & quickly portable?
    3. How often is our service monitored for security
    threats?
    4. How is our data backed up?
    5. Who has access to our data?
    6. What are the browser & security recommendations
    for local computers using your service?
    Sources: Based from Hastings, R. (2014). Making the most of the cloud: How to choose and implement the best
    services for your library, 76. & http://goo.gl/QwIc52 & https://goo.gl/M1q5q3

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  14. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    #6. How secure is your library
    network, online sites &
    data pathways?

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  15. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    Action Plan
    1. Review Contracts & Terms of Services
    2. Ask questions of vendors like the ones
    discussed today
    3. What information are you trading for
    digital services and is the tradeoff worth
    it?

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  16. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    Resources
    • Slides — https://goo.gl/Xgz15H
    • Handout —
    • ALA Code of Ethics — http://goo.gl/uI5jrx
    • ALA’s Resources on Privacy — http://goo.gl/1RUdy
    • Arstechnica Risk Assessment/Security — http://goo.gl/Tbwel
    • Sans Security Resources — https://goo.gl/XFdRw3
    • Library Freedom Project — libraryfreedomproject.org
    • Patron Privacy ALA IG Listserv — http://goo.gl/U6u8FA
    • Library Digital Privacy Pledge (draft) https://goo.gl/JzzShI

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  17. Heather Braum &
    Robin Hastings,
    NEKLS,
    KLA/MLA Sept. 2015
    Contact Us
    • Robin — [email protected], @webgoddess
    • Heather — [email protected], @hbraum
    Sources: http://goo.gl/sIyE3 & http://goo.gl/wKRcyU & http://goo.gl/yhXcnn

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