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Keep Calm and Digital by Default

Avatar for RPHuidobro RPHuidobro
June 08, 2015
Research
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Keep Calm and Digital by Default

Presentacion UX Spain 2015

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RPHuidobro

June 08, 2015
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Transcript

  1. None

  2. @rphuidobro GDS @rphuidobro GDS

  3. ¡Hola! @rphuidobro @rphuidobro GDS @rphuidobro GDS

  4. ¿Cómo surge la idea de Digital por defecto? @rphuidobro GDS

    @rphuidobro GDS

  5. Francis Maude @rphuidobro GDS @rphuidobro GDS

  6. Francis Maude Data.Gov.UK @rphuidobro GDS @rphuidobro GDS

  7. @rphuidobro GDS @rphuidobro GDS @marthalanefox

  8. "I don't think you can be a proper citizen of

    our society in the future if you are not engaged online." @rphuidobro GDS @rphuidobro GDS @marthalanefox

  9. @marthalanefox 1. Devolver talento al gobierno 2. Simplificar y usar

    Diseño Centrado en el Usuario 3. Transacciones online 4. Todo abierto @rphuidobro GDS @rphuidobro GDS

  10. GDS @rphuidobro GDS

  11. GDS @rphuidobro GDS Servicios digitales ágiles, abiertos y baratos

  12. GDS @rphuidobro GDS

  13. GDS Necesidades de los usuarios, no necesidades del gobierno @rphuidobro

    GDS

  14. GDS @rphuidobro GDS

  15. GDS @rphuidobro GDS Revolución no evolución

  16. @rphuidobro GDS

  17. @rphuidobro GDS Government Digital Service

  18. El objetivo es hacer servicios que sean tan buenos, que

    la gente los prefiera antes que usar otras alternativas @rphuidobro GDS

  19. ¿Cómo empezamos? @rphuidobro GDS

  20. @rphuidobro GDS

  21. @rphuidobro GDS

  22. @rphuidobro GDS

  23. @rphuidobro GDS

  24. @rphuidobro GDS

  25. ¿Cómo trabajamos? @rphuidobro GDS

  26. @rphuidobro GDS

  27. @rphuidobro GDS

  28. @rphuidobro GDS

  29. @rphuidobro GDS @Leisa

  30. @rphuidobro GDS @Leisa 1. Observar y hablar con usuarios finales

    2. Necesidades funcionales y emocionales 3. Entender las necesidades de los usuarios ahorra dinero

  31. Principios de diseño @rphuidobro GDS

  32. GDS @rphuidobro @rphuidobro GDS

  33. GDS @rphuidobro @rphuidobro GDS @rphuidobro GDS

  34. GDS @rphuidobro @rphuidobro GDS

  35. GDS @rphuidobro @rphuidobro GDS @rphuidobro GDS

  36. GDS @rphuidobro @rphuidobro GDS @rphuidobro GDS

  37. GDS @rphuidobro @rphuidobro GDS @rphuidobro GDS

  38. GDS @rphuidobro @rphuidobro GDS @rphuidobro GDS

  39. GDS @rphuidobro @rphuidobro GDS @rphuidobro GDS

  40. GDS @rphuidobro @rphuidobro GDS @rphuidobro GDS

  41. GDS @rphuidobro @rphuidobro GDS @rphuidobro GDS

  42. Evaluaciones @rphuidobro GDS

  43. GDS @rphuidobro @rphuidobro GDS @rphuidobro GDS

  44. GDS @rphuidobro @rphuidobro GDS @rphuidobro GDS

  45. ¿Y ahora qué? @rphuidobro GDS @rphuidobro GDS

  46. GDS @rphuidobro @rphuidobro GDS @rphuidobro GDS

  47. GDS @rphuidobro @Sikkut: “In Estonia, our government agencies are banned

    from asking for the same piece of information twice. That’s a principle.” @rphuidobro GDS @rphuidobro GDS

  48. GDS @rphuidobro @rphuidobro GDS @rphuidobro GDS

  49. GDS @rphuidobro Gobierno como plataforma @rphuidobro GDS @rphuidobro GDS

  50. GDS @rphuidobro @rphuidobro GDS @rphuidobro GDS

  51. GDS @rphuidobro @rphuidobro GDS @rphuidobro GDS ¡Gracias! #uxspain on tour

    #uxcrucero

  52. Bola extra: Recursos de GDS de libre acceso. No es

    todo lo que hay pero da una idea :) @rphuidobro GDS @rphuidobro GDS

  53. GDS @rphuidobro @rphuidobro GDS @rphuidobro GDS Blogs: Asistencia digital https://assisteddigital.blog.gov.uk/

    GDS https://gds.blog.gov.uk/ GDS data: https://gdsdata.blog.gov.uk/ Notas de diseño: https://designnotes.blog.gov.uk/ Technology: https://gdstechnology.blog.gov.uk/ User Research: https://userresearch.blog.gov.uk/ Diseño contenido: https://www.gov.uk/guidance/content-design Design patterns: https://designpatterns.hackpad.com/ Evaluaciones: https://gdsdata.blog.gov.uk/all-service-assessments-and-self-certification/ Github: https://github.com/alphagov Guia de estilo: https://www.gov.uk/guidance/style-guide Metodos de investigacion: https://userresearchmethods.hackpad.com/ Performance dashboard: https://www.gov.uk/performance Service Manual: https://www.gov.uk/service-manual Transformation team: https://www.gov.uk/transformation Twitter: https://twitter.com/gdsteam