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balto のCS

i104
June 16, 2017

balto のCS

Customer Success Night Vol.3 での発表資料です。
イベントについてはこちら↓
https://csnight.connpass.com/event/57622/

i104

June 16, 2017
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  1. ͷ$4

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  2. © 2016 Goodpatch, Inc. All Right Reserved. 2
    ࣗݾ঺հ
    גࣜձࣾάουύον
    #BMUPΧελϚʔαΫηενʔϜ
    ൘૔ɹහ໌
    (JU)VC!J
    ུྺ
    ɾ৽ଔʙ໿೥ɹ૊ࠐܥ4&
    ɾ໿೥ɹίʔϧηϯλʔͷ੥ෛۀ຿
    ɾ໿೥ɹήʔϜۀքͷ$42"ۀ຿
    ɾ໿ϲ݄ɹ(PPEQBUDI΁+0*/
    ͦͷଞ
    ɾࢠҭͯʹເதʢࡀஉࢠɺୈࢠϦϦʔε༧ఆʣ
    ɾೣඖʹເதʢΑ͘Ҿ͔͔ͬΕ·͢ʣ
    ɾࢠڙͱϖΞϓϩ͍ͨ͠ͱເ૝த

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  3. 3
    (PPEQBUDIͷ঺հ
    1
    #BMUPͱ͸ʁ
    2
    #BMUPͷ$4
    3

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  4. 4
    7JTJPO
    ϋʔτΛ༳͞ͿΔσβΠϯͰੈքΛલਐͤ͞Δ
    1VTIJOHUIFXPSMEGPSXBSEXJUIEFTJHOQSPEVDUT
    UIBUNPWFQFPQMFTIFBSUT
    .JTTJPO
    σβΠϯͷྗΛূ໌͢Δ
    1SPWFUIFQPXFSPGEFTJHO

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  5. © 2016 Goodpatch, Inc. All Right Reserved. 5
    (PPEQBUDIͷ঺հ
    %FTJHO%JW 1SPEVDU%JW
    FUD

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  6. 6
    (PPEQBUDIͷ঺հ
    1
    #BMUPͷ$4
    3
    #BMUPͱ͸ʁ
    2

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  7. 7
    εΫϦʔϯγϣοτɾϜʔϏʔͰ
    ͔ΜͨΜʹϑΟʔυόοΫ͕Ͱ͖·͢ɻ
    σβΠϯϑΟʔυόοΫΛϙδςΟϒͳ
    ΋ͷʹม͍͑ͯ͘ϑΟʔυόοΫπʔϧ
    Ͱ͢ɻ
    © 2016 Goodpatch, Inc. All Right Reserved.

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  8. © 2016 Goodpatch, Inc. All Right Reserved. 8
    #BMUP͕ղܾ͢Δ՝୊Πϝʔδ
    Ќ൛
    ݕূ
    ϑΟʔυ
    όοΫ
    ɾΤΫηϧʹίϝϯτू໿
    ɾνϟοτͳͲʹ౤͛Δ
    ɾεΫγϣࡱӨ࡞ۀͷ൥ࡶ͞
    ΊΜͲ͘
    ͍͞ʂ

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  9. © 2016 Goodpatch, Inc. All Right Reserved. 9
    ϑΟʔυόοΫαΠΫϧ
    ςετ഑৴
    ൷ධɾվળ Πϯετʔϧ
    ϑΟʔυ
    όοΫ
    8FCμογϡϘʔυ͔Β
    Ќ൛ΞϓϦΛ഑৴
    ࣮ػʹЌ൛ΞϓϦΛ
    Πϯετʔϧ
    εΫγϣɾϏσΦࡱӨ
    ͯ͠ϑΟʔυόοΫ
    ू·ͬͨ'#Λݟͯ
    ൷ධɾվળΛ࣮ࢪ

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  10. 10
    (PPEQBUDIͷ঺հ
    1
    #BMUPͱ͸ʁ
    2
    #BMUPͷ$4
    3

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  11. © 2016 Goodpatch, Inc. All Right Reserved. 11
    ϑΟʔυόοΫαΠΫϧ
    ςετ഑৴
    ൷ධɾվળ Πϯετʔϧ
    ϑΟʔυ
    όοΫ
    8FCμογϡϘʔυ͔Β
    Ќ൛ΞϓϦΛ഑৴
    ࣮ػʹЌ൛ΞϓϦΛ
    Πϯετʔϧ
    εΫγϣɾϏσΦࡱӨ
    ͯ͠ϑΟʔυόοΫ
    ू·ͬͨ'#Λݟͯ
    ൷ධɾվળΛ࣮ࢪ

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  12. © 2016 Goodpatch, Inc. All Right Reserved. 12
    ϑΟʔυόοΫαΠΫϧ
    ςετ഑৴
    ൷ධɾվળ Πϯετʔϧ
    ϑΟʔυ
    όοΫ
    8FCμογϡϘʔυ͔Β
    Ќ൛ΞϓϦΛ഑৴
    ࣮ػʹЌ൛ΞϓϦΛ
    Πϯετʔϧ
    εΫγϣɾϏσΦࡱӨ
    ͯ͠ϑΟʔυόοΫ
    ू·ͬͨ'#Λݟͯ
    ൷ධɾվળΛ࣮ࢪ
    ΤϯδχΞ͚͕ͩ࢖͏ϓϩμΫτͰ͸ͳ͍͕ɺ
    ΤϯδχΞ͕ಋೖ͠ͳ͍ͱ࢝·Βͳ͍ɻ

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  13. © 2016 Goodpatch, Inc. All Right Reserved. 13
    ΤϯδχΞͷಋೖαϙʔτ
    ϔϧϓυΩϡϝϯτ
    νϟοτ
    *OUFSDPN )FMQ4DPVU
    ϦΞϧλΠϜͷαϙʔτ
    ಋೖɾӡ༻ͷͨΊͷ
    ϚχϡΞϧ

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  14. © 2016 Goodpatch, Inc. All Right Reserved. 14
    *OUFSDPNͰͷαϙʔτ
    ಋೖʹͭ·͍ͣͨ࣌ʹ͙͢ʹ
    αϙʔτ͍ͨ͠ʂ
    ˣ
    ϦΞϧλΠϜੑͷߴ͍
    νϟοτͷಋೖ
    νϟοτ

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  15. © 2016 Goodpatch, Inc. All Right Reserved. 15
    *OUFSDPNͰͷαϙʔτ
    ಋೖʹͭ·͍͍ͣͯΔ܏޲͕͋Ε͹ɺͪ͜Β͔Β࿩͔͚͠Δɻ
    νϟοτ
    ٕज़తͳཁ๬΍ɺಋೖͷͭ·͖ͮʹؔ͢ΔςΫχΧϧͳ࣭໰
    ͸ɺΤϯδχΞͱ૬ஊͭͭ͠Ԡର͢Δɻ

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  16. © 2016 Goodpatch, Inc. All Right Reserved. 16
    *OUFSDPNͰͷαϙʔτ
    1.ɺΤϯδχΞɺσβΠφʔɺ$4ͰνʔϜͱͯ͠
    ϓϩμΫτΛ࡞Δͱ͍͏࢟੎ɻ
    ʢεϓϦϯτͷελʔτ͔ΒΤϯυ·Ͱʣ
    νϟοτ
    $4͚ͩͰͳ͘ɺΤϯδχΞɺ1.ɺσβ
    Πφʔ΋*OUFSDPNͷΞΧ΢ϯτΛ࣋ͬͯ
    ͍ͯɺ໰͍߹ΘͤʹରԠ͢Δ͜ͱ΋͋Δɻ

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  17. © 2016 Goodpatch, Inc. All Right Reserved. 17
    ϔϧϓυΩϡϝϯτ
    ΤϯδχΞ͞Μ͕࢖͍΍͍͢ϔϧϓϖʔδ
    ઃఆΛઆ໌͢Δݸผهࣄ
    ར༻ͷྲྀΕΛઆ໌͢Δϖʔδ

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  18. © 2016 Goodpatch, Inc. All Right Reserved. 18
    ϔϧϓυΩϡϝϯτ
    ར༻ͷྲྀΕΛઆ໌͢Δϖʔδ
    ɾΤϯδχΞͷਓ͕ࣗݾղܾ͠΍͍͢ɻ
    ɾνʔϜϝϯόʔ͔Β࣭໰Λड͚ͨ࣌ʹɺϦϯΫΛૹΕ͹ࡁΉΑ͏ʹؔ࿈಺
    ༰Λ·ͱΊΔɻ
    ࣾ಺ͷ#BMUPνʔϜҎ֎ͷΤϯδχΞɺهࣄʹΑͬͯ͸ඇΤϯδχ
    Ξʹ΋ϨϏϡʔͯ͠΋Β͏ɻ
    ઃఆΛઆ໌͢Δݸผهࣄ
    ɾΤϯδχΞҎ֎ͷਓ͕ૢ࡞Λͯ͠΋ཧղ͠ରԠͰ͖Δݴ༿͔͍ͮɻ

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  19. © 2016 Goodpatch, Inc. All Right Reserved. 19
    #BMUPͱ͸ʜʜ
    ·ͱΊ
    ϑΟʔυόοΫΛΧϯλϯʹͰ͖ΔΑ͏ʹ͢Δ
    νʔϜͰϕʔλ൛ΞϓϦΛΑ͍ͯ͘͘͠αʔϏε

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  20. 20
    ࠙਌ձͰؾܰʹ࿩͔͚͍ͯͩ͘͠͞ʂ

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