balto のCS

Customer Success Night Vol.3 での発表資料です。
イベントについてはこちら↓
https://csnight.connpass.com/event/57622/

Transcript

1. ͷ$4
2. © 2016 Goodpatch, Inc. All Right Reserved. 2 ࣗݾ঺հ גࣜձࣾάουύον
   
   #BMUP
   ΧελϚʔαΫηενʔϜ ൘૔ɹහ໌
   (JU)VC!J
   ུྺ
   ɾ৽ଔʙ໿೥ɹ૊ࠐܥ4&
   ɾ໿೥ɹίʔϧηϯλʔͷ੥ෛۀ຿
   ɾ໿೥ɹήʔϜۀքͷ$42"ۀ຿
   ɾ໿ϲ݄ɹ(PPEQBUDI΁+0*/ ͦͷଞ
   ɾࢠҭͯʹເதʢࡀஉࢠɺୈࢠϦϦʔε༧ఆʣ
   ɾೣඖʹເதʢΑ͘Ҿ͔͔ͬΕ·͢ʣ
   ɾࢠڙͱϖΞϓϩ͍ͨ͠ͱເ૝த
3. 3 (PPEQBUDIͷ঺հ 1 #BMUPͱ͸ʁ 2 #BMUPͷ$4 3
4. 4 7JTJPO
   ϋʔτΛ༳͞ͿΔσβΠϯͰੈքΛલਐͤ͞Δ
   1VTIJOH
   UIF
   XPSME
   GPSXBSE
   XJUI
   EFTJHO
   
   QSPEVDUT
   UIBU
   NPWF
   QFPQMFT
   IFBSUT
   .JTTJPO
   σβΠϯͷྗΛূ໌͢Δ
   1SPWF
   UIF
   QPXFS
   PG
   EFTJHO
5. © 2016 Goodpatch, Inc. All Right Reserved. 5 (PPEQBUDIͷ঺հ %FTJHO
   %JW 1SPEVDU
   %JW FUD
6. 6 (PPEQBUDIͷ঺հ 1 #BMUPͷ$4 3 #BMUPͱ͸ʁ 2
7. 7 εΫϦʔϯγϣοτɾϜʔϏʔͰ
   ͔ΜͨΜʹϑΟʔυόοΫ͕Ͱ͖·͢ɻ
   σβΠϯϑΟʔυόοΫΛϙδςΟϒͳ ΋ͷʹม͍͑ͯ͘ϑΟʔυόοΫπʔϧ Ͱ͢ɻ © 2016 Goodpatch, Inc. All Right Reserved.
8. © 2016 Goodpatch, Inc. All Right Reserved. 8 #BMUP͕ղܾ͢Δ՝୊Πϝʔδ 
   Ќ൛ ݕূ ϑΟʔυ
   όοΫ ɾΤΫηϧʹίϝϯτू໿
   ɾνϟοτͳͲʹ౤͛Δ
   ɾεΫγϣࡱӨ࡞ۀͷ൥ࡶ͞ ΊΜͲ͘ ͍͞ʂ
9. © 2016 Goodpatch, Inc. All Right Reserved. 9 ϑΟʔυόοΫαΠΫϧ ςετ഑৴ ൷ධɾվળ Πϯετʔϧ ϑΟʔυ
   όοΫ 8FCμογϡϘʔυ͔Β
   Ќ൛ΞϓϦΛ഑৴ ࣮ػʹЌ൛ΞϓϦΛ
   Πϯετʔϧ εΫγϣɾϏσΦࡱӨ
   ͯ͠ϑΟʔυόοΫ ू·ͬͨ'#Λݟͯ
   ൷ධɾվળΛ࣮ࢪ
10. 10 (PPEQBUDIͷ঺հ 1 #BMUPͱ͸ʁ 2 #BMUPͷ$4 3
11. © 2016 Goodpatch, Inc. All Right Reserved. 11 ϑΟʔυόοΫαΠΫϧ ςετ഑৴ ൷ධɾվળ Πϯετʔϧ ϑΟʔυ
    όοΫ 8FCμογϡϘʔυ͔Β
    Ќ൛ΞϓϦΛ഑৴ ࣮ػʹЌ൛ΞϓϦΛ
    Πϯετʔϧ εΫγϣɾϏσΦࡱӨ
    ͯ͠ϑΟʔυόοΫ ू·ͬͨ'#Λݟͯ
    ൷ධɾվળΛ࣮ࢪ
12. © 2016 Goodpatch, Inc. All Right Reserved. 12 ϑΟʔυόοΫαΠΫϧ ςετ഑৴ ൷ධɾվળ Πϯετʔϧ ϑΟʔυ
    όοΫ 8FCμογϡϘʔυ͔Β
    Ќ൛ΞϓϦΛ഑৴ ࣮ػʹЌ൛ΞϓϦΛ
    Πϯετʔϧ εΫγϣɾϏσΦࡱӨ
    ͯ͠ϑΟʔυόοΫ ू·ͬͨ'#Λݟͯ
    ൷ධɾվળΛ࣮ࢪ ΤϯδχΞ͚͕ͩ࢖͏ϓϩμΫτͰ͸ͳ͍͕ɺ
    ΤϯδχΞ͕ಋೖ͠ͳ͍ͱ࢝·Βͳ͍ɻ
13. © 2016 Goodpatch, Inc. All Right Reserved. 13 ΤϯδχΞͷಋೖαϙʔτ ϔϧϓυΩϡϝϯτ νϟοτ *OUFSDPN )FMQ4DPVU ϦΞϧλΠϜͷαϙʔτ ಋೖɾӡ༻ͷͨΊͷ ϚχϡΞϧ
14. © 2016 Goodpatch, Inc. All Right Reserved. 14 *OUFSDPNͰͷαϙʔτ ಋೖʹͭ·͍ͣͨ࣌ʹ͙͢ʹ αϙʔτ͍ͨ͠ʂ
    ˣ
    ϦΞϧλΠϜੑͷߴ͍
    νϟοτͷಋೖ νϟοτ
15. © 2016 Goodpatch, Inc. All Right Reserved. 15 *OUFSDPNͰͷαϙʔτ ಋೖʹͭ·͍͍ͣͯΔ܏޲͕͋Ε͹ɺͪ͜Β͔Β࿩͔͚͠Δɻ νϟοτ ٕज़తͳཁ๬΍ɺಋೖͷͭ·͖ͮʹؔ͢ΔςΫχΧϧͳ࣭໰ ͸ɺΤϯδχΞͱ૬ஊͭͭ͠Ԡର͢Δɻ
16. © 2016 Goodpatch, Inc. All Right Reserved. 16 *OUFSDPNͰͷαϙʔτ 1.ɺΤϯδχΞɺσβΠφʔɺ$4ͰνʔϜͱͯ͠
    ϓϩμΫτΛ࡞Δͱ͍͏࢟੎ɻ
    ʢεϓϦϯτͷελʔτ͔ΒΤϯυ·Ͱʣ νϟοτ
    $4͚ͩͰͳ͘ɺΤϯδχΞɺ1.ɺσβ Πφʔ΋*OUFSDPNͷΞΧ΢ϯτΛ࣋ͬͯ ͍ͯɺ໰͍߹ΘͤʹରԠ͢Δ͜ͱ΋͋Δɻ
17. © 2016 Goodpatch, Inc. All Right Reserved. 17 ϔϧϓυΩϡϝϯτ ΤϯδχΞ͞Μ͕࢖͍΍͍͢ϔϧϓϖʔδ ઃఆΛઆ໌͢Δݸผهࣄ ར༻ͷྲྀΕΛઆ໌͢Δϖʔδ
18. © 2016 Goodpatch, Inc. All Right Reserved. 18 ϔϧϓυΩϡϝϯτ ར༻ͷྲྀΕΛઆ໌͢Δϖʔδ
    ɾΤϯδχΞͷਓ͕ࣗݾղܾ͠΍͍͢ɻ
    ɾνʔϜϝϯόʔ͔Β࣭໰Λड͚ͨ࣌ʹɺϦϯΫΛૹΕ͹ࡁΉΑ͏ʹؔ࿈಺ ༰Λ·ͱΊΔɻ ࣾ಺ͷ#BMUPνʔϜҎ֎ͷΤϯδχΞɺهࣄʹΑͬͯ͸ඇΤϯδχ Ξʹ΋ϨϏϡʔͯ͠΋Β͏ɻ ઃఆΛઆ໌͢Δݸผهࣄ
    ɾΤϯδχΞҎ֎ͷਓ͕ૢ࡞Λͯ͠΋ཧղ͠ରԠͰ͖Δݴ༿͔͍ͮɻ
19. © 2016 Goodpatch, Inc. All Right Reserved. 19 #BMUPͱ͸ʜʜ ·ͱΊ ϑΟʔυόοΫΛΧϯλϯʹͰ͖ΔΑ͏ʹ͢Δ νʔϜͰϕʔλ൛ΞϓϦΛΑ͍ͯ͘͘͠αʔϏε
20. 20 ࠙਌ձͰؾܰʹ࿩͔͚͍ͯͩ͘͠͞ʂ