(meetup description for this talk is here: https://www.meetup.com/papers-we-love/events/254505298/)
Published in 2005 in the journal Cognition, Technology and Work, "Problem Detection" explores the "process by which people first become concerned that events may be taking an unexpected and undesirable direction that potentially requires action." While this paper primarily centers on empirically rebutting previous theories of how problems are detected, it also puts forth many important observations and concepts for software engineering to pay close attention to. This talk won't just be a re-statement of the paper's core views; I will place these into a software engineering and operations context and connect them to SRE and DevOps worlds in ways that may be consequential.
The paper's authors are Gary Klein, Rebecca Pliske, Beth Crandall, and David Woods.
Paper: https://www.researchgate.net/publication/220579480_Problem_detection