Incident Analysis: How *Learning* is Different Than *Fixing*

Incident Analysis: How *Learning* is Different Than *Fixing*

I presented this at the excellent AllTheTalks Conference during the COVID-19 pandemic. :/

What does it mean to actually "learn" from an incident?

This talk will describe what we can do differently in the industry on this front, based on foundational methods from Cognitive Systems Engineering, Human Factors, and Resilience Engineering.


John Allspaw

April 15, 2020