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Migrating To Modern Mac Management Methods

Jamf
October 25, 2018

Migrating To Modern Mac Management Methods

Presentation from JNUC 2018, the world's largest rally of Apple IT administrators.

Session:
Migrating To Modern Mac Management Methods

Presented by:
Brian Martin, Lafayette School Corporation

View all session slides, recordings and more at https://www.jamf.com/events/jamf-nation-user-conference/2018/.

Jamf

October 25, 2018
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Transcript

  1. © JAMF Software, LLC
    Brian Martin
    Apple Systems Administrator

    Lafayette School Corporation
    Link to slides/presentation materials

    https://bit.ly/2Nb71Lb
    @blackholemac on JamfNation

    7,000+ iOS devices/500 Macs under management

    View full-size slide

  2. © JAMF Software, LLC
    Migrating to Modern Mac Management
    Presentation agenda:
    The “JNUC effect” vs. our fleet

    Inspiring change

    Surmounting roadblocks to change

    Implementing a better environment

    View full-size slide

  3. © JAMF Software, LLC
    The “JNUC effect” and JNUC 2017
    • Been to each JNUC since 2012

    • Demise of imaging

    • Instilling Self Service mindset

    • 8-10 hour drive to Indiana to think
    Great ideas - Could LSC execute any of them?

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  4. © JAMF Software, LLC
    Our Mac fleet by OS version - 2017
    500 Macs, 5 OS versions
    ZERO running current OS

    100 to refresh within 2 years.
    10.6.x
    1%
    10.8.x
    4%
    10.9.x
    20%
    10.10.x
    20%
    10.11.x
    55%

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  5. © JAMF Software, LLC
    Can children’s books inspire change?
    “The Berenstain
    Bears Get Stage
    Fright”
    *All applicable credit to
    Stan and Jan Berenstain

    View full-size slide

  6. © JAMF Software, LLC
    Our first technical roadblock to change
    Our Mac Jamf
    Pro instance -
    post-JNUC 2017
    Failed user
    migration of 2014

    View full-size slide

  7. © JAMF Software, LLC
    Host Macs on hardware, VM, or…
    Failed user migration of
    2014 became a blessing
    ZERO NEW RESOURCE/
    MATERIAL COSTS!

    View full-size slide

  8. © JAMF Software, LLC
    Other roadblocks
    Adobe CS6 used on
    half the Mac fleet

    AELP licensing of
    Apple apps

    Inertia/comfort zones

    View full-size slide

  9. © JAMF Software, LLC
    Screenshot or photo dimensions

    1080 px
    525 px

    View full-size slide

  10. © JAMF Software, LLC
    Transition from imaging
    Provisioning
    DEP enrollment without
    LDAP help doesn’t
    collect much

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  11. © JAMF Software, LLC
    How to get good location data
    Techs respond to five simple AppleScript
    prompts during Mac provisioning.

    asset tag

    building (pull down list)

    department (pull down list)

    Admin, staff or student (buttons)

    room number

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  12. © JAMF Software, LLC

    View full-size slide

  13. © JAMF Software, LLC
    Policies
    End user control =
    heavy Self Service
    128 GB MacBooks
    can’t handle “install
    everything” workflow. 70-80% of all our policies are Self Service

    View full-size slide

  14. © JAMF Software, LLC
    Smart (and Static) groups
    More location
    data collected

    =

    More flexible
    smart groups
    Only 4 static groups used now for specialty software scoping

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  15. © JAMF Software, LLC
    Policy examples (based on locations)
    Classroom Printers

    Managed docks for labs

    Machines with specialty
    hardware or software

    “Follow-Me” printing for
    all staff district-wide

    View full-size slide

  16. © JAMF Software, LLC
    Profiles that contribute to user experience
    Mount servers/Web links

    Set proxies

    Keep software updated

    Manage kernel extensions

    Set apps to behave

    Establish the environment

    View full-size slide

  17. © JAMF Software, LLC
    Mac App Store for deployment
    Update Jamf Pro
    (beyond 10.7) for
    device-based App
    Store assignments at
    the login window.

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  18. © JAMF Software, LLC
    FileVault
    Tested FileVault encryption with hybrid
    personal/institutional recovery keys.

    Planned to deploy on staff MacBooks.

    Tested retrieval of keys in crisis mode.

    View full-size slide

  19. © JAMF Software, LLC
    Patching plans
    Multiple tools used:
    Patch policies

    AutoPkg

    msupdate

    traditional policies

    Mac App Store/SWU

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  20. © JAMF Software, LLC
    Great videos regarding patching strategies
    Patch for Beginners-JNUC 2017
    https://www.youtube.com/watch?v=NLciFLPLUO0

    Jamf Patch Management
    https://www.jamf.com/resources/videos/
    jamf-patch-management/

    Office4Mac Training-msupdate
    https://www.office4mac.com/courses/msupdate

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  21. © JAMF Software, LLC
    Implementing the new environment
    Re-provisioned test
    Macs 50-100 times

    Provisioned lab Macs
    properly in 4 days

    Scheduled migration
    swaps for staff

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  22. © JAMF Software, LLC
    Last minute gotchas
    macOS 10.13.4 - Kernel
    extension list profiles require
    User-approved MDM

    SecureToken warnings

    Mac App Store apps require
    a logged in user prior to
    upgrading to Jamf Pro 10.7

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  23. © JAMF Software, LLC
    Enhancements completed after rollout
    Refined provisioning scripts

    Mac App Store apps now
    install by device.

    Converted DB to InnoDB

    Collaborated on AD fields

    View full-size slide

  24. © JAMF Software, LLC
    Future enhancement plans/wishes
    End-user OS upgrades of
    macOS for the first time

    Improve patching

    Better methods to
    wipe and re-provision
    macOS in labs.

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  25. © JAMF Software, LLC
    Questions?

    View full-size slide

  26. © JAMF Software, LL
    THANK YOU!

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