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Silicon Valley Chainsaw Massacre (how I spent m...

Silicon Valley Chainsaw Massacre (how I spent my last Friday night on-call) as presented at DevOops 2017

By Baruch Sadogursky and Leonid Igolnik

It’s 2017 and on-call shifts don’t have to be a nightmare anymore. In this talk we’ll discuss how to structure the process in a way it won’t look like blood, guts and body parts flying around. Which tools and techniques can help us? From a knowledge base tips, via proper design of the escalation path and an overview of the tools, we’ll talk about everything that can release the pain. Also, should all the developers have access to the production?

Baruch Sadogursky

October 20, 2017
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Transcript

  1. @ligolnik @jbaruch #devoops jfrog.com/shownotes Silicon valley Chainsaw massacre Or how

    I spend my friday night on-call …. Leonid Igolnik & Baruch Sadogursky
  2. @ligolnik @jbaruch #devoops jfrog.com/shownotes Sre: it’s their freaking job! DBA

    Messaging Other specialties And if you are lucky you have a follow the sun NOC
  3. @ligolnik @jbaruch #devoops jfrog.com/shownotes Well defined Severity definitions Who sets

    the severity: Support Customer Expected SLA Update frequency expectations
  4. @ligolnik @jbaruch #devoops jfrog.com/shownotes Escalation PATH Who do you wake

    up and when? How do you reach them? All the way to CEO
  5. @ligolnik @jbaruch #devoops jfrog.com/shownotes Effective shift handover Pick a standard

    day of the week/time Schedule a 15-30 min call / meeting
  6. @ligolnik @jbaruch #devoops jfrog.com/shownotes Getting started with on-call This will

    take time Start with senior folks Find initial partner in peer teams Start small