Upgrade to Pro — share decks privately, control downloads, hide ads and more …

The Human Factor

Jenny Bramble
November 15, 2023
7

The Human Factor

What does a crash in your app mean if it just happens to one person? What if that app is their only way to communicate with the outside world? What does a minor defect in your app mean when it’s supposed to be safeguarding the health of your community?

How does the context of the app change based on who’s using it and why?

This is the human factor—the way that our users and their use cases affect our testing.

Join Jenny Bramble as she describes several applications she’s worked on and how the human factor has impacted her team’s testing and their responses to defects. She’ll talk about the human side of use cases from communication to health to music to social media and how we can be better at our jobs with more empathy.

Jenny Bramble

November 15, 2023
Tweet

Transcript

  1. THE HUMAN FACTOR
    @jennydoesthings

    View full-size slide

  2. HI, I’M JENNY
    HUMAN INTERFACING IS MY
    FAVORITE THING


    MY PRONOUNS ARE SHE/HER
    @jennydoesthings

    View full-size slide

  3. THE HUMAN FACTOR
    JENNY BRAMBLE - STAREAST 2021
    @jennydoesthings

    View full-size slide

  4. HOW DO HUMANS IMPACT
    YOUR TESTING?
    SO HERE’S A QUESTION

    View full-size slide

  5. MY TESTING HAS ALWAYS
    BEEN VERY HUMAN-DRIVEN

    View full-size slide

  6. I WANT YOU TO BE INTENTIONAL
    ABOUT YOUR USERS

    View full-size slide

  7. EDGE CASES ARE ARTIFICIAL

    View full-size slide

  8. WHAT’S A SEV 1 DEFECT?

    View full-size slide

  9. HUMAN FACTOR AND IMPACT

    View full-size slide

  10. COVID ATTESTATION

    View full-size slide

  11. NO ONE TRUSTS YOU
    IF YOU SAY COVID
    THE HUMAN FACTOR
    @jennydoesthings

    View full-size slide

  12. CREATE INTENTIONAL
    TRUSTWORTHINESS
    IMPACT
    @jennydoesthings

    View full-size slide

  13. THE HECK DOES
    ATTESTATION MEAN?
    THE HUMAN FACTOR
    @jennydoesthings

    View full-size slide

  14. WORDS MEAN
    THINGS SOMETIMES
    IMPACT
    @jennydoesthings

    View full-size slide

  15. I’M NOT
    PARALYZED
    THE HUMAN FACTOR
    @jennydoesthings

    View full-size slide

  16. STOP TALKING
    IMPACT
    @jennydoesthings

    View full-size slide

  17. NINE CRASHES, BUT
    JUST FOR ONE USER
    THE HUMAN FACTOR
    @jennydoesthings

    View full-size slide

  18. EVERYONE
    DESERVES A VOICE
    IMPACT
    @jennydoesthings

    View full-size slide

  19. INDIE MUSIC SITES

    View full-size slide

  20. THE MUSIC IS KIND OF
    AWFUL ON AVERAGE
    THE HUMAN FACTOR
    @jennydoesthings

    View full-size slide

  21. PEOPLE ARE
    PASSIONATE
    IMPACT
    @jennydoesthings

    View full-size slide

  22. FACEBOOK


    (AND OTHER SOCIAL MEDIA)

    View full-size slide

  23. THIS IS THE ONLY WAY TO
    CONTACT SOME OF MY
    FRIENDS
    THE HUMAN FACTOR
    @jennydoesthings

    View full-size slide

  24. MEMORIAL PAGES
    AND HISTORY
    THE HUMAN FACTOR
    @jennydoesthings

    View full-size slide

  25. MANY INDIE ARTISTS USE
    SOCIAL TO MARKET
    THEMSELVES
    THE HUMAN FACTOR
    @jennydoesthings

    View full-size slide

  26. EVEN TRIVIAL THINGS
    ARE IMPORTANT
    IMPACT
    @jennydoesthings

    View full-size slide

  27. SO WHERE DO WE GO FROM
    HERE?

    View full-size slide

  28. I WANT YOU TO BE INTENTIONAL
    ABOUT YOUR USERS

    View full-size slide

  29. THINK ABOUT YOUR USERS

    View full-size slide

  30. WHAT MAKES THEM ALIKE?

    View full-size slide

  31. WHAT MAKES THEM
    DIFFERENT?

    View full-size slide

  32. HOW ARE YOU DEFINING YOUR
    EDGE CASES?

    View full-size slide

  33. WHO ARE YOU TESTING FOR?

    View full-size slide

  34. QUESTIONS?
    @jennydoesthings

    View full-size slide

  35. @JENNYDOESTHINGS
    FIND ME ONLINE!
    [email protected]


    ▸ http://twitter.com/jennydoesthings


    ▸ https://linkedin.com/in/
    jennybramble


    ▸ http://jennydoesthings.com


    ▸ Willowtree!

    View full-size slide