Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Optimizing Ops for Happiness

Avatar for Jesse Newland Jesse Newland
March 28, 2013
Technology
19
3k

Optimizing Ops for Happiness

Avatar for Jesse Newland

Jesse Newland

March 28, 2013
Tweet

More Decks by Jesse Newland

See All by Jesse Newland
Kubernetes at GitHub
Avatar for Jesse Newland jnewland
2
670
Migrating a monolith to Kubernetes
Avatar for Jesse Newland jnewland
6
590
ChatOps at GitHub
Avatar for Jesse Newland jnewland
133
40k
Puppet at GitHub / ChatOps
Avatar for Jesse Newland jnewland
68
12k
GitHub Pages on Riak and Webmachine
Avatar for Jesse Newland jnewland
56
8.6k
Web Application Monitoring with Cucumber
Avatar for Jesse Newland jnewland
6
990
Moonshine
Avatar for Jesse Newland jnewland
4
440
God
Avatar for Jesse Newland jnewland
5
540
Git
Avatar for Jesse Newland jnewland
7
950

Other Decks in Technology

See All in Technology
AWSの最新サービスでAIエージェント構築に楽しく入門しよう
Avatar for みのるん minorun365
PRO
8
460
PFEM Online Feature Flag @ newmo
Avatar for tobi shinyaishitobi
1
130
20250818_KGX・One Hokkaidoコラボイベント
Avatar for tohge05 tohgeyukihiro
0
110
Amazon Q Developerを活用したアーキテクチャのリファクタリング
Avatar for k1nakayama k1nakayama
2
220
自治体職員がガバクラの AWS 閉域ネットワークを理解するのにやって良かった個人検証環境
Avatar for Ushida takeda_h
0
310
LLM時代の検索とコンテキストエンジニアリング
Avatar for shibuiwilliam shibuiwilliam
0
140
工業高校で学習したとあるエンジニアのキャリアの話
Avatar for ShirayanagiRyuji shirayanagiryuji
0
120
生成AIによるデータサイエンスの変革
Avatar for Takaaki Yayoi taka_aki
0
3.1k
Backlog AI アシスタントが切り開く未来
Avatar for vvatanabe vvatanabe
1
170
datadog-distribution-of-opentelemetry-collector-intro
Avatar for tetsuya28 tetsuya28
0
120
20250807 Applied Engineer Open House
Avatar for Sakana AI sakana_ai
PRO
2
600
JAWS-UG のイベントで使うハンズオンシナリオを Amazon Q Developer for CLI で作ってみた話
Avatar for kazzpapa3 kazzpapa3
0
120

Featured

See All Featured
A Modern Web Designer's Workflow
Avatar for Chris Coyier chriscoyier
695
190k
Art, The Web, and Tiny UX
Avatar for Lynn Fisher lynnandtonic
301
21k
Typedesign – Prime Four
Avatar for Hannes Fritz hannesfritz
42
2.8k
[RailsConf 2023] Rails as a piece of cake
Avatar for Vladimir Dementyev palkan
56
5.8k
Raft: Consensus for Rubyists
Avatar for Patrick Van Stee vanstee
140
7.1k
Fashionably flexible responsive web design (full day workshop)
Avatar for Andy Clarke malarkey
407
66k
Large-scale JavaScript Application Architecture
Avatar for Addy Osmani addyosmani
512
110k
RailsConf & Balkan Ruby 2019: The Past, Present, and Future of Rails at GitHub
Avatar for Eileen M. Uchitelle eileencodes
139
34k
Building Adaptive Systems
Avatar for Chris Keathley keathley
43
2.7k
Reflections from 52 weeks, 52 projects
Avatar for Jefferson Lam jeffersonlam
351
21k
Git: the NoSQL Database
Avatar for Brandon Keepers bkeepers
PRO
431
65k
Making Projects Easy
Avatar for Brett Harned brettharned
117
6.3k

Transcript

  1. Optimizing Ops for Happiness

  2. Jesse Newland jnewland

  3. Optimizing for Happiness == GitHub

  4. How do we apply this to Ops?

  5. None

  6. WHAT WHY HOW sucks we need to change we can

    fix it

  7. Target audience: Me, two years ago

  8. What sucks about Ops?

  9. Important but uninteresting work

  10. All software is horrible

  11. 99.999999999999999 99999999999999999 99999999999999999 999999999999999%

  12. A Z T E C M E N T A

    L I T Y
  13. None

  14. NEGATIVITY

  15. #monitoringsucks

  16. #monitoringsucks

  17. #beingoncallsucks

  18. How often are you on call?

  19. How long are your shifts?

  20. Outsourcing firm for L1 used FIVE PEOPLE

  21. Incident Response Sucks

  22. None
  23. None
  24. None
  25. None
  26. None
  27. None

  28. aux1/http is CRITICAL

  29. None
  30. None
  31. None

  32. Amazing Timing

  33. None

  34. DDoS Friday Night

  35. None

  36. It’s not all bad

  37. Tactically acquire and apply knowledge about known and unknown complex

    systems

  38. Live and die by uptime

  39. None

  40. Why do we need to optimize Ops for happiness?

  41. TOLL PHYSICAL SOCIAL EMOTIONAL

  42. DANDRUFF

  43. WEIGHT GAIN

  44. TMJ

  45. RELATIONSHIP CHALLENGES

  46. #barops

  47. BURNOUT

  48. None
  49. None

  50. OPS SHOULDN’T BE A RUNG IN THE LADDER OF YOUR

    CAREER
  51. None
  52. None

  53. How do we fix this?

  54. OPTIMIZE for HAPPINESS

  55. None

  56. REMOVE AS A MOTIVATOR

  57. WORK FROM WHEREVER

  58. None

  59. HOOK UP DAT HOME OFFICE

  60. BUILD AN AWESOME TEAM

  61. MORE PEOPLE

  62. Making on call better

  63. Build porcelain around bad tools

  64. TRANSCEND TOOLS and BUILD AWESOME EXPERIENCES

  65. Encourage a culture of teamwork

  66. None

  67. /pager me 60

  68. None
  69. None
  70. None

  71. Build gaps into your on call schedule

  72. remove guilt from vacations

  73. If you sense burnout

  74. pay for a beach trip

  75. VACATION is CHEAPER than SEVERANCE and TRAINING

  76. DESTROY S I L O S

  77. SHIFT HANDOFFS

  78. CATCH UP BEFORE YOUR NEXT SHIFT

  79. Making incident response better

  80. Make it easier for everyone to (act like) an expert

    on everything one minute after they wake up
  81. None

  82. Push incident alerts directly into the field of vision

  83. Include GRAPHS, LOGS, and DOCS

  84. Automate resolution via chat

  85. None

  86. calminggorilla.coffee

  87. None

  88. Take control of your own happiness

  89. Work at GitHub [email protected]