Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Optimizing Ops for Happiness

Avatar for Jesse Newland Jesse Newland
March 28, 2013
Technology
19
3k

Optimizing Ops for Happiness

Avatar for Jesse Newland

Jesse Newland

March 28, 2013
Tweet

More Decks by Jesse Newland

See All by Jesse Newland
Kubernetes at GitHub
Avatar for Jesse Newland jnewland
2
670
Migrating a monolith to Kubernetes
Avatar for Jesse Newland jnewland
6
580
ChatOps at GitHub
Avatar for Jesse Newland jnewland
133
40k
Puppet at GitHub / ChatOps
Avatar for Jesse Newland jnewland
68
12k
GitHub Pages on Riak and Webmachine
Avatar for Jesse Newland jnewland
56
8.6k
Web Application Monitoring with Cucumber
Avatar for Jesse Newland jnewland
6
990
Moonshine
Avatar for Jesse Newland jnewland
4
440
God
Avatar for Jesse Newland jnewland
5
530
Git
Avatar for Jesse Newland jnewland
7
940

Other Decks in Technology

See All in Technology
Claude Code に プロジェクト管理やらせたみた
Avatar for 佐藤圭吾 unson
6
2.9k
マネジメントって難しい、けどおもしろい / Management is tough, but fun! #em_findy
Avatar for ar_tama ar_tama
7
950
第４回Snowflake 金融ユーザー会 Snowflake summit recap
Avatar for Makoto tamaoki
1
250
Oracle Database@Google Cloud：サービス概要のご紹介
Avatar for oracle4engineer oracle4engineer
PRO
0
110
React開発にStorybookとCopilotを導入して、爆速でUIを編集・確認する方法
Avatar for yut yu_kod
1
240
What’s new in Android development tools
Avatar for Yuki Anzai yanzm
0
260
怖くない！はじめてのClaude Code
Avatar for Shinya Masadome（東京AI祭） shinya337
0
380
Should Our Project Join the CNCF? (Japanese Recap)
Avatar for whywaita whywaita
PRO
0
330
論文紹介：LLMDet (CVPR2025 Highlight)
Avatar for tattaka tattaka
0
310
KubeCon + CloudNativeCon Japan 2025 Recap Opening & Choose Your Own Adventureシリーズまとめ
Avatar for mm-matsuda mmmatsuda
0
270
面倒な作業はAIにおまかせ。Flutter開発をスマートに効率化
Avatar for Rui ruideengineer
0
230
無意味な開発生産性の議論から抜け出すための予兆検知とお金とAI
Avatar for Masato Ishigaki / 石垣雅人 i35_267
3
12k

Featured

See All Featured
Designing Experiences People Love
Avatar for Jonathan Moore moore
142
24k
Git: the NoSQL Database
Avatar for Brandon Keepers bkeepers
PRO
430
65k
ピンチをチャンスに：未来をつくるプロダクトロードマップ #pmconf2020
Avatar for Aki / @LoveIdahoBurger aki_iinuma
126
52k
A better future with KSS
Avatar for Kyle Neath kneath
238
17k
GitHub's CSS Performance
Avatar for Jon Rohan jonrohan
1031
460k
Testing 201, or: Great Expectations
Avatar for Joseph Mastey jmmastey
42
7.6k
Facilitating Awesome Meetings
Avatar for Lara Hogan lara
54
6.4k
Typedesign – Prime Four
Avatar for Hannes Fritz hannesfritz
42
2.7k
Dealing with People You Can't Stand - Big Design 2015
Avatar for Cassini Nazir cassininazir
367
26k
Cheating the UX When There Is Nothing More to Optimize - PixelPioneers
Avatar for Stéphanie Walter stephaniewalter
281
13k
How STYLIGHT went responsive
Avatar for nonsquared nonsquared
100
5.6k
Fashionably flexible responsive web design (full day workshop)
Avatar for Andy Clarke malarkey
407
66k

Transcript

  1. Optimizing Ops for Happiness

  2. Jesse Newland jnewland

  3. Optimizing for Happiness == GitHub

  4. How do we apply this to Ops?

  5. None

  6. WHAT WHY HOW sucks we need to change we can

    fix it

  7. Target audience: Me, two years ago

  8. What sucks about Ops?

  9. Important but uninteresting work

  10. All software is horrible

  11. 99.999999999999999 99999999999999999 99999999999999999 999999999999999%

  12. A Z T E C M E N T A

    L I T Y
  13. None

  14. NEGATIVITY

  15. #monitoringsucks

  16. #monitoringsucks

  17. #beingoncallsucks

  18. How often are you on call?

  19. How long are your shifts?

  20. Outsourcing firm for L1 used FIVE PEOPLE

  21. Incident Response Sucks

  22. None
  23. None
  24. None
  25. None
  26. None
  27. None

  28. aux1/http is CRITICAL

  29. None
  30. None
  31. None

  32. Amazing Timing

  33. None

  34. DDoS Friday Night

  35. None

  36. It’s not all bad

  37. Tactically acquire and apply knowledge about known and unknown complex

    systems

  38. Live and die by uptime

  39. None

  40. Why do we need to optimize Ops for happiness?

  41. TOLL PHYSICAL SOCIAL EMOTIONAL

  42. DANDRUFF

  43. WEIGHT GAIN

  44. TMJ

  45. RELATIONSHIP CHALLENGES

  46. #barops

  47. BURNOUT

  48. None
  49. None

  50. OPS SHOULDN’T BE A RUNG IN THE LADDER OF YOUR

    CAREER
  51. None
  52. None

  53. How do we fix this?

  54. OPTIMIZE for HAPPINESS

  55. None

  56. REMOVE AS A MOTIVATOR

  57. WORK FROM WHEREVER

  58. None

  59. HOOK UP DAT HOME OFFICE

  60. BUILD AN AWESOME TEAM

  61. MORE PEOPLE

  62. Making on call better

  63. Build porcelain around bad tools

  64. TRANSCEND TOOLS and BUILD AWESOME EXPERIENCES

  65. Encourage a culture of teamwork

  66. None

  67. /pager me 60

  68. None
  69. None
  70. None

  71. Build gaps into your on call schedule

  72. remove guilt from vacations

  73. If you sense burnout

  74. pay for a beach trip

  75. VACATION is CHEAPER than SEVERANCE and TRAINING

  76. DESTROY S I L O S

  77. SHIFT HANDOFFS

  78. CATCH UP BEFORE YOUR NEXT SHIFT

  79. Making incident response better

  80. Make it easier for everyone to (act like) an expert

    on everything one minute after they wake up
  81. None

  82. Push incident alerts directly into the field of vision

  83. Include GRAPHS, LOGS, and DOCS

  84. Automate resolution via chat

  85. None

  86. calminggorilla.coffee

  87. None

  88. Take control of your own happiness

  89. Work at GitHub [email protected]