Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Optimizing Ops for Happiness

Sponsored · SiteGround - Reliable hosting with speed, security, and support you can count on. →
Avatar for Jesse Newland Jesse Newland
March 28, 2013
Technology
3.1k
19

Optimizing Ops for Happiness

Avatar for Jesse Newland

Jesse Newland

March 28, 2013

More Decks by Jesse Newland

See All by Jesse Newland
Kubernetes at GitHub
Avatar for Jesse Newland jnewland
2
760
Migrating a monolith to Kubernetes
Avatar for Jesse Newland jnewland
6
670
ChatOps at GitHub
Avatar for Jesse Newland jnewland
133
40k
Puppet at GitHub / ChatOps
Avatar for Jesse Newland jnewland
68
12k
GitHub Pages on Riak and Webmachine
Avatar for Jesse Newland jnewland
56
8.8k
Web Application Monitoring with Cucumber
Avatar for Jesse Newland jnewland
6
1k
Moonshine
Avatar for Jesse Newland jnewland
4
510
God
Avatar for Jesse Newland jnewland
5
600
Git
Avatar for Jesse Newland jnewland
7
990

Other Decks in Technology

See All in Technology
Benchmarking Vector Databases: pgvector vs. LanceDB
Avatar for tsho tsho
0
150
KPIだけでは評価できないプロダクトが考えるべき Evalsという第二の評価系 / Beyond KPIs: Evals as a Second Evaluation Framework for Products #PdEConf
Avatar for Aki / @LoveIdahoBurger aki_iinuma
4
3.8k
こんなアーキテクチャ図は嫌だ BEYOND THE TIME: 半年後の自分へ贈る15のメッセージ / 15 of Anti-pattern in AWS Architecture Diagrams
Avatar for Naomi Yamasaki naospon
3
270
幾何アルゴリズムで なめらかなピン操作を / iOSDC Japan 2026 / smoothpin
Avatar for nade kazumanagano
0
200
Bet AI Day 2026丨Agentは、「金融」という巨大産業の何を変えられるのか
Avatar for LayerX layerx
PRO
0
1.2k
Amazon Quick on DesktopがIAM Identity Centerで動かない理由
Avatar for YukiOgawa yukiogawa
0
110
コスト最適化の「めんどくさい」を AWS FinOps Agent でチョット楽にする
Avatar for kaz classmethod_kaz
0
280
「図書館」という名前のままでいいのか -Code4Lib JAPANカンファレンス2026 アンカンファレンス報告- / Code4Lib JAPAN Conference 2026: Unconference Report
Avatar for Kiyota Yoji, Ph.D. ykiyota
0
110
Where Is JetBrains AI Heading- — Central CLI, Air Alpha, and the Agentic Development Stack
Avatar for Daisuke Masuda x5gtrn
PRO
0
150
Screen Lens - 今見てる画面を翻訳する
Avatar for komagata komagata
0
120
多摩川(.dev)ランニング入門 / Tamagawa.dev#3
Avatar for FUJIWARA Shunichiro fujiwara3
3
410
module Synths; end
Avatar for あそなす asonas
1
130

Featured

See All Featured
Producing Creativity
Avatar for Steve Smith orderedlist
PRO
348
41k
The Web Performance Landscape in 2024 [PerfNow 2024]
Avatar for Tammy Everts tammyeverts
12
1.3k
Building Adaptive Systems
Avatar for Chris Keathley keathley
44
3.2k
Information Architects: The Missing Link in Design Systems
Avatar for Michelle Chin soysaucechin
1
1.1k
Music & Morning Musume
Avatar for Bryan Veloso bryan
47
7.4k
HU Berlin: Industrial-Strength Natural Language Processing with spaCy and Prodigy
Avatar for Ines Montani inesmontani
PRO
0
690
SEO Brein meetup: CTRL+C is not how to scale international SEO
Avatar for Linda Hogenes lindahogenes
1
2.9k
DBのスキルで生き残る技術 - AI時代におけるテーブル設計の勘所
Avatar for soudai sone soudai
PRO
68
57k
Practical Tips for Bootstrapping Information Extraction Pipelines
Avatar for Matthew Honnibal honnibal
25
2.1k
Creating an realtime collaboration tool: Agile Flush - .NET Oxford
Avatar for Marc Duiker marcduiker
35
2.6k
How to Grow Your eCommerce with AI & Automation
Avatar for Katarina Dahlin katarinadahlin
PRO
1
260
Hiding What from Whom? A Critical Review of the History of Programming languages for Music
Avatar for Tomoya Matsuura tomoyanonymous
3
1.2k

Transcript

  1. Optimizing Ops for Happiness

  2. Jesse Newland jnewland

  3. Optimizing for Happiness == GitHub

  4. How do we apply this to Ops?

  5. None

  6. WHAT WHY HOW sucks we need to change we can

    fix it

  7. Target audience: Me, two years ago

  8. What sucks about Ops?

  9. Important but uninteresting work

  10. All software is horrible

  11. 99.999999999999999 99999999999999999 99999999999999999 999999999999999%

  12. A Z T E C M E N T A

    L I T Y
  13. None

  14. NEGATIVITY

  15. #monitoringsucks

  16. #monitoringsucks

  17. #beingoncallsucks

  18. How often are you on call?

  19. How long are your shifts?

  20. Outsourcing firm for L1 used FIVE PEOPLE

  21. Incident Response Sucks

  22. None
  23. None
  24. None
  25. None
  26. None
  27. None

  28. aux1/http is CRITICAL

  29. None
  30. None
  31. None

  32. Amazing Timing

  33. None

  34. DDoS Friday Night

  35. None

  36. It’s not all bad

  37. Tactically acquire and apply knowledge about known and unknown complex

    systems

  38. Live and die by uptime

  39. None

  40. Why do we need to optimize Ops for happiness?

  41. TOLL PHYSICAL SOCIAL EMOTIONAL

  42. DANDRUFF

  43. WEIGHT GAIN

  44. TMJ

  45. RELATIONSHIP CHALLENGES

  46. #barops

  47. BURNOUT

  48. None
  49. None

  50. OPS SHOULDN’T BE A RUNG IN THE LADDER OF YOUR

    CAREER
  51. None
  52. None

  53. How do we fix this?

  54. OPTIMIZE for HAPPINESS

  55. None

  56. REMOVE AS A MOTIVATOR

  57. WORK FROM WHEREVER

  58. None

  59. HOOK UP DAT HOME OFFICE

  60. BUILD AN AWESOME TEAM

  61. MORE PEOPLE

  62. Making on call better

  63. Build porcelain around bad tools

  64. TRANSCEND TOOLS and BUILD AWESOME EXPERIENCES

  65. Encourage a culture of teamwork

  66. None

  67. /pager me 60

  68. None
  69. None
  70. None

  71. Build gaps into your on call schedule

  72. remove guilt from vacations

  73. If you sense burnout

  74. pay for a beach trip

  75. VACATION is CHEAPER than SEVERANCE and TRAINING

  76. DESTROY S I L O S

  77. SHIFT HANDOFFS

  78. CATCH UP BEFORE YOUR NEXT SHIFT

  79. Making incident response better

  80. Make it easier for everyone to (act like) an expert

    on everything one minute after they wake up
  81. None

  82. Push incident alerts directly into the field of vision

  83. Include GRAPHS, LOGS, and DOCS

  84. Automate resolution via chat

  85. None

  86. calminggorilla.coffee

  87. None

  88. Take control of your own happiness

  89. Work at GitHub [email protected]