Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Optimizing Ops for Happiness

Sponsored · SiteGround - Reliable hosting with speed, security, and support you can count on. →
Avatar for Jesse Newland Jesse Newland
March 28, 2013
Technology
19
3.1k

Optimizing Ops for Happiness

Avatar for Jesse Newland

Jesse Newland

March 28, 2013
Tweet

More Decks by Jesse Newland

See All by Jesse Newland
Kubernetes at GitHub
Avatar for Jesse Newland jnewland
2
720
Migrating a monolith to Kubernetes
Avatar for Jesse Newland jnewland
6
610
ChatOps at GitHub
Avatar for Jesse Newland jnewland
133
40k
Puppet at GitHub / ChatOps
Avatar for Jesse Newland jnewland
68
12k
GitHub Pages on Riak and Webmachine
Avatar for Jesse Newland jnewland
56
8.7k
Web Application Monitoring with Cucumber
Avatar for Jesse Newland jnewland
6
1k
Moonshine
Avatar for Jesse Newland jnewland
4
480
God
Avatar for Jesse Newland jnewland
5
570
Git
Avatar for Jesse Newland jnewland
7
970

Other Decks in Technology

See All in Technology
ADK + Gemini Enterprise で 外部 API 連携エージェント作るなら OAuth の仕組みを理解しておこう
Avatar for Kaz kaz1437
0
190
事例から紐解くSHIFT流QA支援 ～大規模プロジェクトの品質管理支援、QA組織立ち上げ～ / 20260320 Nozomu Koketsu
Avatar for SHIFT EVOLVE shift_evolve
PRO
0
140
AWS Systems Managerのハイブリッドアクティベーションを使用したガバメントクラウド環境の統合管理
Avatar for Toru_Kubota toru_kubota
0
160
The Rise of Browser Automation: AI-Powered Web Interaction in 2026
Avatar for Marc Thompson marcthompson_seo
0
310
「AIエージェントで変わる開発プロセス―レビューボトルネックからの脱却」
Avatar for LINEヤフーTech (LY Corporation Tech) lycorptech_jp
PRO
0
110
Phase08_クイックウィン実装
Avatar for overflow ,Inc overflowinc
0
1.7k
Astro Islandsの 内部実装を 「日本で一番わかりやすく」 ざっくり解説！
Avatar for Wu Kenji knj
1
270
開発チームとQAエンジニアの新しい協業モデル -年末調整開発チームで実践する【QAリード施策】-
Avatar for SmartHR 品質保証本部 qa
0
270
SSoT（Single Source of Truth）で「壊して再生」する設計
Avatar for かわうそ kawauso
2
330
Phase04_ターミナル基礎
Avatar for overflow ,Inc overflowinc
0
2.2k
20年以上続く PHP 大規模プロダクトを Kubernetes へ ── クラウド基盤刷新プロジェクトの4年間
Avatar for Yuichi Sugiyama oogfranz
PRO
0
180
AgentCoreとLINEを使った飲食店おすすめアプリを作ってみた
Avatar for やくも yakumo
2
240

Featured

See All Featured
The Power of CSS Pseudo Elements
Avatar for Geoffrey Crofte geoffreycrofte
82
6.2k
Designing for humans not robots
Avatar for Tammie Lister tammielis
254
26k
Navigating Algorithm Shifts & AI Overviews - #SMXNext
Avatar for Aleyda Solis aleyda
1
1.2k
Writing Fast Ruby
Avatar for Erik Berlin sferik
630
63k
Google's AI Overviews - The New Search
Avatar for Barry Adams badams
0
940
Why Your Marketing Sucks and What You Can Do About It - Sophie Logan
Avatar for Sophie Logan marketingsoph
0
120
Sam Torres - BigQuery for SEOs
Avatar for Tech SEO Connect techseoconnect
PRO
0
220
Lightning talk: Run Django tests with GitHub Actions
Avatar for Sarah Abderemane sabderemane
0
150
Highjacked: Video Game Concept Design
Avatar for Ryan Kendrick rkendrick25
PRO
1
330
Music & Morning Musume
Avatar for Bryan Veloso bryan
47
7.1k
How to train your dragon (web standard)
Avatar for Monica Dinculescu notwaldorf
97
6.6k
Optimizing for Happiness
Avatar for Tom Preston-Werner mojombo
378
71k

Transcript

  1. Optimizing Ops for Happiness

  2. Jesse Newland jnewland

  3. Optimizing for Happiness == GitHub

  4. How do we apply this to Ops?

  5. None

  6. WHAT WHY HOW sucks we need to change we can

    fix it

  7. Target audience: Me, two years ago

  8. What sucks about Ops?

  9. Important but uninteresting work

  10. All software is horrible

  11. 99.999999999999999 99999999999999999 99999999999999999 999999999999999%

  12. A Z T E C M E N T A

    L I T Y
  13. None

  14. NEGATIVITY

  15. #monitoringsucks

  16. #monitoringsucks

  17. #beingoncallsucks

  18. How often are you on call?

  19. How long are your shifts?

  20. Outsourcing firm for L1 used FIVE PEOPLE

  21. Incident Response Sucks

  22. None
  23. None
  24. None
  25. None
  26. None
  27. None

  28. aux1/http is CRITICAL

  29. None
  30. None
  31. None

  32. Amazing Timing

  33. None

  34. DDoS Friday Night

  35. None

  36. It’s not all bad

  37. Tactically acquire and apply knowledge about known and unknown complex

    systems

  38. Live and die by uptime

  39. None

  40. Why do we need to optimize Ops for happiness?

  41. TOLL PHYSICAL SOCIAL EMOTIONAL

  42. DANDRUFF

  43. WEIGHT GAIN

  44. TMJ

  45. RELATIONSHIP CHALLENGES

  46. #barops

  47. BURNOUT

  48. None
  49. None

  50. OPS SHOULDN’T BE A RUNG IN THE LADDER OF YOUR

    CAREER
  51. None
  52. None

  53. How do we fix this?

  54. OPTIMIZE for HAPPINESS

  55. None

  56. REMOVE AS A MOTIVATOR

  57. WORK FROM WHEREVER

  58. None

  59. HOOK UP DAT HOME OFFICE

  60. BUILD AN AWESOME TEAM

  61. MORE PEOPLE

  62. Making on call better

  63. Build porcelain around bad tools

  64. TRANSCEND TOOLS and BUILD AWESOME EXPERIENCES

  65. Encourage a culture of teamwork

  66. None

  67. /pager me 60

  68. None
  69. None
  70. None

  71. Build gaps into your on call schedule

  72. remove guilt from vacations

  73. If you sense burnout

  74. pay for a beach trip

  75. VACATION is CHEAPER than SEVERANCE and TRAINING

  76. DESTROY S I L O S

  77. SHIFT HANDOFFS

  78. CATCH UP BEFORE YOUR NEXT SHIFT

  79. Making incident response better

  80. Make it easier for everyone to (act like) an expert

    on everything one minute after they wake up
  81. None

  82. Push incident alerts directly into the field of vision

  83. Include GRAPHS, LOGS, and DOCS

  84. Automate resolution via chat

  85. None

  86. calminggorilla.coffee

  87. None

  88. Take control of your own happiness

  89. Work at GitHub [email protected]