Optimizing Ops for Happiness

Transcript

1. Optimizing Ops
   for
   Happiness
   

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2. Jesse Newland
   jnewland
   

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3. Optimizing for
   Happiness
   ==
   GitHub
   

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4. How do we apply
   this to Ops?
   

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6. WHAT
   WHY
   HOW
   sucks
   we need to change
   we can fix it
   

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7. Target audience:
   Me, two years ago
   

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8. What sucks
   about Ops?
   

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9. Important but
   uninteresting work
   

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10. All software is
    horrible
    

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11. 99.999999999999999
    99999999999999999
    99999999999999999
    999999999999999%
    

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12. A
    Z
    T
    E
    C
    M E N T A L I T Y
    

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14. NEGATIVITY
    

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15. #monitoringsucks
    

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16. #monitoringsucks
    

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17. #beingoncallsucks
    

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18. How often are you
    on call?
    

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19. How long are your
    shifts?
    

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20. Outsourcing firm
    for L1 used FIVE
    PEOPLE
    

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21. Incident Response
    Sucks
    

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28. aux1/http
    is
    CRITICAL
    

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32. Amazing Timing
    

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34. DDoS Friday Night
    

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36. It’s not all bad
    

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37. Tactically acquire and
    apply knowledge about
    known and unknown
    complex systems
    

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38. Live and die by uptime
    

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40. Why do we need to
    optimize Ops for
    happiness?
    

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41. TOLL
    PHYSICAL SOCIAL
    EMOTIONAL
    

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42. DANDRUFF
    

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43. WEIGHT
    GAIN
    

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44. TMJ
    

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45. RELATIONSHIP
    CHALLENGES
    

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46. #barops
    

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47. BURNOUT
    

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50. OPS
    SHOULDN’T BE
    A RUNG
    IN THE LADDER
    OF YOUR
    CAREER
    

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53. How do we fix this?
    

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54. OPTIMIZE
    for
    HAPPINESS
    

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56. REMOVE
    AS A MOTIVATOR
    

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57. WORK
    FROM
    WHEREVER
    

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59. HOOK
    UP
    DAT HOME OFFICE
    

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60. BUILD AN
    AWESOME TEAM
    

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61. MORE
    PEOPLE
    

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62. Making on call
    better
    

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63. Build porcelain
    around bad tools
    

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64. TRANSCEND TOOLS
    and
    BUILD AWESOME
    EXPERIENCES
    

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65. Encourage a culture
    of teamwork
    

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67. /pager me 60
    

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71. Build gaps into
    your on call
    schedule
    

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72. remove
    guilt
    from
    vacations
    

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73. If you sense
    burnout
    

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74. pay
    for
    a beach
    trip
    

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75. VACATION is CHEAPER
    than SEVERANCE and
    TRAINING
    

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76. DESTROY S
    I
    L
    O
    S
    

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77. SHIFT
    HANDOFFS
    

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78. CATCH UP
    BEFORE YOUR NEXT SHIFT
    

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79. Making incident
    response better
    

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80. Make it easier for
    everyone to (act like) an
    expert on everything
    one minute
    after they wake up
    

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82. Push incident
    alerts directly into
    the field of vision
    

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83. Include GRAPHS,
    LOGS, and DOCS
    

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84. Automate
    resolution
    via chat
    

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86. calminggorilla.coffee
    

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88. Take control of your
    own happiness
    

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89. Work at GitHub
    jesse@github.com
    

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