Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Optimizing Ops for Happiness
Search
Jesse Newland
March 28, 2013
Technology
19
2.9k
Optimizing Ops for Happiness
Jesse Newland
March 28, 2013
Tweet
Share
More Decks by Jesse Newland
See All by Jesse Newland
Kubernetes at GitHub
jnewland
2
610
Migrating a monolith to Kubernetes
jnewland
6
560
ChatOps at GitHub
jnewland
133
39k
Puppet at GitHub / ChatOps
jnewland
68
12k
GitHub Pages on Riak and Webmachine
jnewland
56
8.5k
Web Application Monitoring with Cucumber
jnewland
6
970
Moonshine
jnewland
4
400
God
jnewland
5
470
Git
jnewland
7
930
Other Decks in Technology
See All in Technology
20250116_JAWS_Osaka
takuyay0ne
2
190
FODにおけるホーム画面編成のレコメンド
watarukudo
PRO
2
200
AWS re:Invent 2024 recap in 20min / JAWSUG 千葉 2025.1.14
shimy
1
100
LangGraphとFlaskを用いた社内資料検索ボットの実装②Retriever構築編
aoikumadaki
0
110
30分でわかる「リスクから学ぶKubernetesコンテナセキュリティ」/30min-k8s-container-sec
mochizuki875
3
430
Bring Your Own Container: When Containers Turn the Key to EDR Bypass/byoc-avtokyo2024
tkmru
0
830
#TRG24 / David Cuartielles / Post Open Source
tarugoconf
0
550
EMConf JP の楽しみ方 / How to enjoy EMConf JP
pauli
2
140
いま現場PMのあなたが、 経営と向き合うPMになるために 必要なこと、腹をくくること
hiro93n
9
6.6k
Cloudflareで実現する AIエージェント ワークフロー基盤
kmd09
0
270
.NET 最新アップデート ~ AI とクラウド時代のアプリモダナイゼーション
chack411
0
190
カップ麺の待ち時間(3分)でわかるPartyRockアップデート
ryutakondo
0
130
Featured
See All Featured
Building an army of robots
kneath
302
45k
A Tale of Four Properties
chriscoyier
157
23k
jQuery: Nuts, Bolts and Bling
dougneiner
62
7.6k
StorybookのUI Testing Handbookを読んだ
zakiyama
28
5.4k
How GitHub (no longer) Works
holman
312
140k
Templates, Plugins, & Blocks: Oh My! Creating the theme that thinks of everything
marktimemedia
28
2.2k
Optimizing for Happiness
mojombo
376
70k
Performance Is Good for Brains [We Love Speed 2024]
tammyeverts
7
570
The Art of Delivering Value - GDevCon NA Keynote
reverentgeek
8
1.2k
The Language of Interfaces
destraynor
155
24k
The Psychology of Web Performance [Beyond Tellerrand 2023]
tammyeverts
45
2.3k
Practical Tips for Bootstrapping Information Extraction Pipelines
honnibal
PRO
10
860
Transcript
Optimizing Ops for Happiness
Jesse Newland jnewland
Optimizing for Happiness == GitHub
How do we apply this to Ops?
None
WHAT WHY HOW sucks we need to change we can
fix it
Target audience: Me, two years ago
What sucks about Ops?
Important but uninteresting work
All software is horrible
99.999999999999999 99999999999999999 99999999999999999 999999999999999%
A Z T E C M E N T A
L I T Y
None
NEGATIVITY
#monitoringsucks
#monitoringsucks
#beingoncallsucks
How often are you on call?
How long are your shifts?
Outsourcing firm for L1 used FIVE PEOPLE
Incident Response Sucks
None
None
None
None
None
None
aux1/http is CRITICAL
None
None
None
Amazing Timing
None
DDoS Friday Night
None
It’s not all bad
Tactically acquire and apply knowledge about known and unknown complex
systems
Live and die by uptime
None
Why do we need to optimize Ops for happiness?
TOLL PHYSICAL SOCIAL EMOTIONAL
DANDRUFF
WEIGHT GAIN
TMJ
RELATIONSHIP CHALLENGES
#barops
BURNOUT
None
None
OPS SHOULDN’T BE A RUNG IN THE LADDER OF YOUR
CAREER
None
None
How do we fix this?
OPTIMIZE for HAPPINESS
None
REMOVE AS A MOTIVATOR
WORK FROM WHEREVER
None
HOOK UP DAT HOME OFFICE
BUILD AN AWESOME TEAM
MORE PEOPLE
Making on call better
Build porcelain around bad tools
TRANSCEND TOOLS and BUILD AWESOME EXPERIENCES
Encourage a culture of teamwork
None
/pager me 60
None
None
None
Build gaps into your on call schedule
remove guilt from vacations
If you sense burnout
pay for a beach trip
VACATION is CHEAPER than SEVERANCE and TRAINING
DESTROY S I L O S
SHIFT HANDOFFS
CATCH UP BEFORE YOUR NEXT SHIFT
Making incident response better
Make it easier for everyone to (act like) an expert
on everything one minute after they wake up
None
Push incident alerts directly into the field of vision
Include GRAPHS, LOGS, and DOCS
Automate resolution via chat
None
calminggorilla.coffee
None
Take control of your own happiness
Work at GitHub
[email protected]