Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Optimizing Ops for Happiness
Search
Jesse Newland
March 28, 2013
Technology
19
3k
Optimizing Ops for Happiness
Jesse Newland
March 28, 2013
Tweet
Share
More Decks by Jesse Newland
See All by Jesse Newland
Kubernetes at GitHub
jnewland
2
670
Migrating a monolith to Kubernetes
jnewland
6
580
ChatOps at GitHub
jnewland
133
40k
Puppet at GitHub / ChatOps
jnewland
68
12k
GitHub Pages on Riak and Webmachine
jnewland
56
8.6k
Web Application Monitoring with Cucumber
jnewland
6
990
Moonshine
jnewland
4
440
God
jnewland
5
530
Git
jnewland
7
940
Other Decks in Technology
See All in Technology
Claude Code に プロジェクト管理やらせたみた
unson
6
2.9k
マネジメントって難しい、けどおもしろい / Management is tough, but fun! #em_findy
ar_tama
7
950
第4回Snowflake 金融ユーザー会 Snowflake summit recap
tamaoki
1
250
Oracle Database@Google Cloud:サービス概要のご紹介
oracle4engineer
PRO
0
110
React開発にStorybookとCopilotを導入して、爆速でUIを編集・確認する方法
yu_kod
1
240
What’s new in Android development tools
yanzm
0
260
怖くない!はじめてのClaude Code
shinya337
0
380
Should Our Project Join the CNCF? (Japanese Recap)
whywaita
PRO
0
330
論文紹介:LLMDet (CVPR2025 Highlight)
tattaka
0
310
KubeCon + CloudNativeCon Japan 2025 Recap Opening & Choose Your Own Adventureシリーズまとめ
mmmatsuda
0
270
面倒な作業はAIにおまかせ。Flutter開発をスマートに効率化
ruideengineer
0
230
無意味な開発生産性の議論から抜け出すための予兆検知とお金とAI
i35_267
3
12k
Featured
See All Featured
Designing Experiences People Love
moore
142
24k
Git: the NoSQL Database
bkeepers
PRO
430
65k
ピンチをチャンスに:未来をつくるプロダクトロードマップ #pmconf2020
aki_iinuma
126
52k
A better future with KSS
kneath
238
17k
GitHub's CSS Performance
jonrohan
1031
460k
Testing 201, or: Great Expectations
jmmastey
42
7.6k
Facilitating Awesome Meetings
lara
54
6.4k
Typedesign – Prime Four
hannesfritz
42
2.7k
Dealing with People You Can't Stand - Big Design 2015
cassininazir
367
26k
Cheating the UX When There Is Nothing More to Optimize - PixelPioneers
stephaniewalter
281
13k
How STYLIGHT went responsive
nonsquared
100
5.6k
Fashionably flexible responsive web design (full day workshop)
malarkey
407
66k
Transcript
Optimizing Ops for Happiness
Jesse Newland jnewland
Optimizing for Happiness == GitHub
How do we apply this to Ops?
None
WHAT WHY HOW sucks we need to change we can
fix it
Target audience: Me, two years ago
What sucks about Ops?
Important but uninteresting work
All software is horrible
99.999999999999999 99999999999999999 99999999999999999 999999999999999%
A Z T E C M E N T A
L I T Y
None
NEGATIVITY
#monitoringsucks
#monitoringsucks
#beingoncallsucks
How often are you on call?
How long are your shifts?
Outsourcing firm for L1 used FIVE PEOPLE
Incident Response Sucks
None
None
None
None
None
None
aux1/http is CRITICAL
None
None
None
Amazing Timing
None
DDoS Friday Night
None
It’s not all bad
Tactically acquire and apply knowledge about known and unknown complex
systems
Live and die by uptime
None
Why do we need to optimize Ops for happiness?
TOLL PHYSICAL SOCIAL EMOTIONAL
DANDRUFF
WEIGHT GAIN
TMJ
RELATIONSHIP CHALLENGES
#barops
BURNOUT
None
None
OPS SHOULDN’T BE A RUNG IN THE LADDER OF YOUR
CAREER
None
None
How do we fix this?
OPTIMIZE for HAPPINESS
None
REMOVE AS A MOTIVATOR
WORK FROM WHEREVER
None
HOOK UP DAT HOME OFFICE
BUILD AN AWESOME TEAM
MORE PEOPLE
Making on call better
Build porcelain around bad tools
TRANSCEND TOOLS and BUILD AWESOME EXPERIENCES
Encourage a culture of teamwork
None
/pager me 60
None
None
None
Build gaps into your on call schedule
remove guilt from vacations
If you sense burnout
pay for a beach trip
VACATION is CHEAPER than SEVERANCE and TRAINING
DESTROY S I L O S
SHIFT HANDOFFS
CATCH UP BEFORE YOUR NEXT SHIFT
Making incident response better
Make it easier for everyone to (act like) an expert
on everything one minute after they wake up
None
Push incident alerts directly into the field of vision
Include GRAPHS, LOGS, and DOCS
Automate resolution via chat
None
calminggorilla.coffee
None
Take control of your own happiness
Work at GitHub
[email protected]