Optimizing Ops for Happiness

Transcript

1. Optimizing Ops for Happiness
2. Jesse Newland jnewland
3. Optimizing for Happiness == GitHub
4. How do we apply this to Ops?
6. WHAT WHY HOW sucks we need to change we can fix it
7. Target audience: Me, two years ago
8. What sucks about Ops?
9. Important but uninteresting work
10. All software is horrible
11. 99.999999999999999 99999999999999999 99999999999999999 999999999999999%
12. A Z T E C M E N T A L I T Y
14. NEGATIVITY
15. #monitoringsucks
16. #monitoringsucks
17. #beingoncallsucks
18. How often are you on call?
19. How long are your shifts?
20. Outsourcing firm for L1 used FIVE PEOPLE
21. Incident Response Sucks
28. aux1/http is CRITICAL
32. Amazing Timing
34. DDoS Friday Night
36. It’s not all bad
37. Tactically acquire and apply knowledge about known and unknown complex systems
38. Live and die by uptime
40. Why do we need to optimize Ops for happiness?
41. TOLL PHYSICAL SOCIAL EMOTIONAL
42. DANDRUFF
43. WEIGHT GAIN
44. TMJ
45. RELATIONSHIP CHALLENGES
46. #barops
47. BURNOUT
50. OPS SHOULDN’T BE A RUNG IN THE LADDER OF YOUR CAREER
53. How do we fix this?
54. OPTIMIZE for HAPPINESS
56. REMOVE AS A MOTIVATOR
57. WORK FROM WHEREVER
59. HOOK UP DAT HOME OFFICE
60. BUILD AN AWESOME TEAM
61. MORE PEOPLE
62. Making on call better
63. Build porcelain around bad tools
64. TRANSCEND TOOLS and BUILD AWESOME EXPERIENCES
65. Encourage a culture of teamwork
67. /pager me 60
71. Build gaps into your on call schedule
72. remove guilt from vacations
73. If you sense burnout
74. pay for a beach trip
75. VACATION is CHEAPER than SEVERANCE and TRAINING
76. DESTROY S I L O S
77. SHIFT HANDOFFS
78. CATCH UP BEFORE YOUR NEXT SHIFT
79. Making incident response better
80. Make it easier for everyone to (act like) an expert on everything one minute after they wake up
82. Push incident alerts directly into the field of vision
83. Include GRAPHS, LOGS, and DOCS
84. Automate resolution via chat
86. calminggorilla.coffee
88. Take control of your own happiness
89. Work at GitHub jesse@github.com