Upgrade to Pro
— share decks privately, control downloads, hide ads and more …
Speaker Deck
Features
Speaker Deck
PRO
Sign in
Sign up for free
Search
Search
Optimizing Ops for Happiness
Search
Sponsored
·
Ship Features Fearlessly
Turn features on and off without deploys. Used by thousands of Ruby developers.
→
Jesse Newland
March 28, 2013
Technology
19
3.1k
Optimizing Ops for Happiness
Jesse Newland
March 28, 2013
Tweet
Share
More Decks by Jesse Newland
See All by Jesse Newland
Kubernetes at GitHub
jnewland
2
710
Migrating a monolith to Kubernetes
jnewland
6
600
ChatOps at GitHub
jnewland
133
40k
Puppet at GitHub / ChatOps
jnewland
68
12k
GitHub Pages on Riak and Webmachine
jnewland
56
8.7k
Web Application Monitoring with Cucumber
jnewland
6
1k
Moonshine
jnewland
4
470
God
jnewland
5
560
Git
jnewland
7
960
Other Decks in Technology
See All in Technology
Red Hat OpenStack Services on OpenShift
tamemiya
0
130
2026年、サーバーレスの現在地 -「制約と戦う技術」から「当たり前の実行基盤」へ- /serverless2026
slsops
2
270
usermode linux without MMU - fosdem2026 kernel devroom
thehajime
0
240
Bill One急成長の舞台裏 開発組織が直面した失敗と教訓
sansantech
PRO
2
400
22nd ACRi Webinar - NTT Kawahara-san's slide
nao_sumikawa
0
100
マーケットプレイス版Oracle WebCenter Content For OCI
oracle4engineer
PRO
5
1.6k
フルカイテン株式会社 エンジニア向け採用資料
fullkaiten
0
10k
~Everything as Codeを諦めない~ 後からCDK
mu7889yoon
3
500
Embedded SREの終わりを設計する 「なんとなく」から計画的な自立支援へ
sansantech
PRO
3
2.6k
ECS障害を例に学ぶ、インシデント対応に備えたAIエージェントの育て方 / How to develop AI agents for incident response with ECS outage
iselegant
3
320
1,000 にも届く AWS Organizations 組織のポリシー運用をちゃんとしたい、という話
kazzpapa3
0
160
こんなところでも(地味に)活躍するImage Modeさんを知ってるかい?- Image Mode for OpenShift -
tsukaman
1
170
Featured
See All Featured
A Soul's Torment
seathinner
5
2.3k
Embracing the Ebb and Flow
colly
88
5k
Mozcon NYC 2025: Stop Losing SEO Traffic
samtorres
0
150
Designing Dashboards & Data Visualisations in Web Apps
destraynor
231
54k
Design of three-dimensional binary manipulators for pick-and-place task avoiding obstacles (IECON2024)
konakalab
0
350
個人開発の失敗を避けるイケてる考え方 / tips for indie hackers
panda_program
122
21k
StorybookのUI Testing Handbookを読んだ
zakiyama
31
6.6k
Designing for humans not robots
tammielis
254
26k
エンジニアに許された特別な時間の終わり
watany
106
230k
Stop Working from a Prison Cell
hatefulcrawdad
273
21k
Facilitating Awesome Meetings
lara
57
6.8k
The Impact of AI in SEO - AI Overviews June 2024 Edition
aleyda
5
740
Transcript
Optimizing Ops for Happiness
Jesse Newland jnewland
Optimizing for Happiness == GitHub
How do we apply this to Ops?
None
WHAT WHY HOW sucks we need to change we can
fix it
Target audience: Me, two years ago
What sucks about Ops?
Important but uninteresting work
All software is horrible
99.999999999999999 99999999999999999 99999999999999999 999999999999999%
A Z T E C M E N T A
L I T Y
None
NEGATIVITY
#monitoringsucks
#monitoringsucks
#beingoncallsucks
How often are you on call?
How long are your shifts?
Outsourcing firm for L1 used FIVE PEOPLE
Incident Response Sucks
None
None
None
None
None
None
aux1/http is CRITICAL
None
None
None
Amazing Timing
None
DDoS Friday Night
None
It’s not all bad
Tactically acquire and apply knowledge about known and unknown complex
systems
Live and die by uptime
None
Why do we need to optimize Ops for happiness?
TOLL PHYSICAL SOCIAL EMOTIONAL
DANDRUFF
WEIGHT GAIN
TMJ
RELATIONSHIP CHALLENGES
#barops
BURNOUT
None
None
OPS SHOULDN’T BE A RUNG IN THE LADDER OF YOUR
CAREER
None
None
How do we fix this?
OPTIMIZE for HAPPINESS
None
REMOVE AS A MOTIVATOR
WORK FROM WHEREVER
None
HOOK UP DAT HOME OFFICE
BUILD AN AWESOME TEAM
MORE PEOPLE
Making on call better
Build porcelain around bad tools
TRANSCEND TOOLS and BUILD AWESOME EXPERIENCES
Encourage a culture of teamwork
None
/pager me 60
None
None
None
Build gaps into your on call schedule
remove guilt from vacations
If you sense burnout
pay for a beach trip
VACATION is CHEAPER than SEVERANCE and TRAINING
DESTROY S I L O S
SHIFT HANDOFFS
CATCH UP BEFORE YOUR NEXT SHIFT
Making incident response better
Make it easier for everyone to (act like) an expert
on everything one minute after they wake up
None
Push incident alerts directly into the field of vision
Include GRAPHS, LOGS, and DOCS
Automate resolution via chat
None
calminggorilla.coffee
None
Take control of your own happiness
Work at GitHub
[email protected]