Intro to chatbot

Transcript

1. Chatbots for Beginners GDG Meetup
2. What is a Chatbot? Chatbot is an automated conversational interface based on some pre-defined instruction or AI to get access to data or services. Chatbots can be used for • Entertainment • Business • Marketing • Education etc.
3. Chatbot Platforms Messaging Apps New Browsers Chatbots New Apps
4. Chatbot Types 1. Flow Based Bots 2. AI Based Bots • No AI. • Trained to do specific tasks. • Structured Communication. • AI is the driven component here. • Automated Training • Can handle unstructured comm.
5. Why Chatbots? • No need to install any other 3rd party apps. • Faster than web & mobile apps. • Consumes minimum of internet data. • Immediate answers. • Multi-channel support.
6. Chatbots Growth
7. Chatbots Growth
8. Use Cases
9. Some Use Cases • In ticket, flight bookings • Food, medicine deliveries. • Customer support in business. • Search super cool destination for your next trip. • Event management and engagement. • E-commerce • Internet of Things • Alert about news, scores etc.
10. Dominating Areas Retail Industry Local Services Customer Service 1 Time Use Cases Online Bookings