miBUG 2018 - B2/LTI Integration Approval and Deployment Process

Central Michigan University has instituted a formal process for users to request third-party integrations with Blackboard Learn. This process addresses many inconsistencies and shortcomings in the way integrations were brought into CMU's Blackboard Learn environment, and through collaboration with multiple stakeholders and the Governance Committee has resulted in improved outcomes for all involved.

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1. B2/LTI Integration Approval and Deployment Process
2. Marcus Jackson Kenny Barnt Application Administrators Office of Information Technology Central Michigan University
3. Learn at CMU Verbalizing the Problem Envisioning a Solution Process Overview Implementation Initial Impressions B2/LTI Integration Approval and Deployment Process
4. • Self Hosted on Windows • (Live) 2016 Q2 Release • (Prepping) 2017 Q4 Release CU 3 • For Fall 2017 – Spring 2018 – 6,723 Active Courses (78.23% of total) – 24,791 Active Students (96.67%) – 2,263 Active Instructors (96.42%) • Three Tiered Support Structure Learn at CMU Verbalizing the Problem Envisioning a Solution Process Overview Implementation Initial Impressions
5. • Work was reactive in nature • IT was the last group to get involved • Solution design before understanding the problem. • Last minute requests • Implementation strategies lacked defined owners. Learn at CMU Verbalizing the Problem Envisioning a Solution Process Overview Implementation Initial Impressions
6. • Support user needs sustainably – Ensure IT & eLearning are brought in early – Deliberate, intentional review – Enable partnerships for solution design – Documented for clarity and transparency • Proposed process drafted collaboratively Learn at CMU Verbalizing the Problem Envisioning a Solution Process Overview Implementation Initial Impressions
7. CMU Faculty/Staff Submits Service Request for new or updated b2/integration 1. Initial Review 2. Testing & Final Approval 3. Schedule Production Change 4. Go Live & Ongoing Support Learn at CMU Verbalizing the Problem Envisioning a Solution Process Overview Implementation Initial Impressions
8. • Finalization • Governance Approval • Implementation – ITSM • Service Offering & Custom Form • Workflow Learn at CMU Verbalizing the Problem Envisioning a Solution Process Overview Implementation Initial Impressions
9. • Better communication • Better stakeholder engagement Learn at CMU Verbalizing the Problem Envisioning a Solution Process Overview Implementation Initial Impressions
10. Questions for us? Questions for you!