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Wow, that was fast!

Sponsored · Ship Features Fearlessly Turn features on and off without deploys. Used by thousands of Ruby developers. →
Avatar for lanej0 lanej0
May 03, 2013
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Wow, that was fast!

Looking at ways to reduce response time in customer support. Presented at Userconf NYC 2013.

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lanej0

May 03, 2013
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Transcript

  1. WOW, THAT WAS FAST! [ that’s a good thing ]

    Wednesday, 8 May, 13

  2. TIME IS MONEY. TRACK IT WISELY. Wednesday, 8 May, 13

  3. Wednesday, 8 May, 13

  4. Wednesday, 8 May, 13

  5. “DO NOT KEEP CUSTOMERS WAITING. If an issue might take

    time to answer, let the customer know.” Wednesday, 8 May, 13

  6. Wednesday, 8 May, 13

  7. Wednesday, 8 May, 13

  8. Wednesday, 8 May, 13

  9. Wednesday, 8 May, 13

  10. Wednesday, 8 May, 13

  11. Wednesday, 8 May, 13

  12. Wednesday, 8 May, 13

  13. Wednesday, 8 May, 13

  14. Wednesday, 8 May, 13

  15. 0 375 750 1125 1500 Wednesday, 8 May, 13

  16. 0 375 750 1125 1500 Started tracking stats Wednesday, 8

    May, 13

  17. 0 375 750 1125 1500 DB issue Started tracking stats

    Wednesday, 8 May, 13

  18. 0 375 750 1125 1500 DB issue New time sheets

    Started tracking stats Wednesday, 8 May, 13

  19. 0 375 750 1125 1500 DB issue New time sheets

    Hurricane Sandy Started tracking stats Wednesday, 8 May, 13

  20. Wednesday, 8 May, 13

  21. Wednesday, 8 May, 13

  22. Wednesday, 8 May, 13

  23. Wednesday, 8 May, 13

  24. THANK YOU [email protected] | @Jon_C_Lane Wednesday, 8 May, 13