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lanej0
May 03, 2013
Business
0
57
Wow, that was fast!
Looking at ways to reduce response time in customer support. Presented at Userconf NYC 2013.
lanej0
May 03, 2013
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Transcript
WOW, THAT WAS FAST! [ that’s a good thing ]
Wednesday, 8 May, 13
TIME IS MONEY. TRACK IT WISELY. Wednesday, 8 May, 13
Wednesday, 8 May, 13
Wednesday, 8 May, 13
“DO NOT KEEP CUSTOMERS WAITING. If an issue might take
time to answer, let the customer know.” Wednesday, 8 May, 13
Wednesday, 8 May, 13
Wednesday, 8 May, 13
Wednesday, 8 May, 13
Wednesday, 8 May, 13
Wednesday, 8 May, 13
Wednesday, 8 May, 13
Wednesday, 8 May, 13
Wednesday, 8 May, 13
Wednesday, 8 May, 13
0 375 750 1125 1500 Wednesday, 8 May, 13
0 375 750 1125 1500 Started tracking stats Wednesday, 8
May, 13
0 375 750 1125 1500 DB issue Started tracking stats
Wednesday, 8 May, 13
0 375 750 1125 1500 DB issue New time sheets
Started tracking stats Wednesday, 8 May, 13
0 375 750 1125 1500 DB issue New time sheets
Hurricane Sandy Started tracking stats Wednesday, 8 May, 13
Wednesday, 8 May, 13
Wednesday, 8 May, 13
Wednesday, 8 May, 13
Wednesday, 8 May, 13
THANK YOU
[email protected]
| @Jon_C_Lane Wednesday, 8 May, 13