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Wow, that was fast!

Avatar for lanej0 lanej0
May 03, 2013

Wow, that was fast!

Looking at ways to reduce response time in customer support. Presented at Userconf NYC 2013.

Avatar for lanej0

lanej0

May 03, 2013
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  1. “DO NOT KEEP CUSTOMERS WAITING. If an issue might take

    time to answer, let the customer know.” Wednesday, 8 May, 13
  2. 0 375 750 1125 1500 DB issue New time sheets

    Started tracking stats Wednesday, 8 May, 13
  3. 0 375 750 1125 1500 DB issue New time sheets

    Hurricane Sandy Started tracking stats Wednesday, 8 May, 13