Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Wow, that was fast!

Avatar for lanej0 lanej0
May 03, 2013
Business
0
58

Wow, that was fast!

Looking at ways to reduce response time in customer support. Presented at Userconf NYC 2013.

Avatar for lanej0

lanej0

May 03, 2013
Tweet

Other Decks in Business

See All in Business
TOKIUM 会社紹介資料
Avatar for TOKIUM tokium
1
190k
20251012_社内でのMCT活動
Avatar for ponponmikan ponponmikankan
1
800
株式会社ネイチャーズウェイ会社説明資料
Avatar for 株式会社ネイチャーズウェイ naturesway
1
2.6k
SASアピールブック（Web公開版）
Avatar for SAS sas_si
0
1.2k
Ampersand_Company_Profile.pdf
Avatar for Ampersand cuebicventures
PRO
0
120
Biz/Dev二刀流からの実践知 - 大企業で挑むプロダクト開発における思考と判断 -
Avatar for Ryo K ryo_k
1
180
信和興業 事例紹介
Avatar for 翼 tsubasam
0
1.9k
GMOフィナンシャルHD 会社紹介資料
Avatar for GMO Financial Holdings, Inc. gmofh_hr_team
0
55k
ゼネラル・パーチェス株式会社_ 会社説明資料
Avatar for hr_team hr_team
0
330
ソフトウェア開発者が「感性」を磨く時代へ〜匠Methodが導く新しいスキルの方向性 / The Era of Software Developers Cultivating “Sensitivity” ~ The New Direction in Skills Guided by the Takumi Method ~
Avatar for 匠Method User Group takumi_method_ug
1
120
Mercari Group Code of Conduct
Avatar for Mercari, Inc. mercari_inc
0
250
Recept_Culture deck
Avatar for 中瀬将健 shokennakase
0
300

Featured

See All Featured
The Cult of Friendly URLs
Avatar for Andy Hume andyhume
79
6.6k
The Language of Interfaces
Avatar for Des Traynor destraynor
162
25k
Refactoring Trust on Your Teams (GOTO; Chicago 2020)
Avatar for Rebecca Miller-Webster rmw
35
3.2k
Exploring the Power of Turbo Streams & Action Cable | RailsConf2023
Avatar for Kevin Liebholz kevinliebholz
36
6.1k
Templates, Plugins, & Blocks: Oh My! Creating the theme that thinks of everything
Avatar for Michelle Schulp Hunt marktimemedia
31
2.6k
Connecting the Dots Between Site Speed, User Experience & Your Business [WebExpo 2025]
Avatar for Tammy Everts tammyeverts
10
620
Stop Working from a Prison Cell
Avatar for Chris Michel hatefulcrawdad
272
21k
Raft: Consensus for Rubyists
Avatar for Patrick Van Stee vanstee
140
7.2k
Leading Effective Engineering Teams in the AI Era
Avatar for Addy Osmani addyosmani
7
640
Keith and Marios Guide to Fast Websites
Avatar for Keith Pitt keithpitt
411
23k
The Pragmatic Product Professional
Avatar for Laura Van Doore lauravandoore
36
7k
Rails Girls Zürich Keynote
Avatar for Gregor Martynus gr2m
95
14k

Transcript

  1. WOW, THAT WAS FAST! [ that’s a good thing ]

    Wednesday, 8 May, 13

  2. TIME IS MONEY. TRACK IT WISELY. Wednesday, 8 May, 13

  3. Wednesday, 8 May, 13

  4. Wednesday, 8 May, 13

  5. “DO NOT KEEP CUSTOMERS WAITING. If an issue might take

    time to answer, let the customer know.” Wednesday, 8 May, 13

  6. Wednesday, 8 May, 13

  7. Wednesday, 8 May, 13

  8. Wednesday, 8 May, 13

  9. Wednesday, 8 May, 13

  10. Wednesday, 8 May, 13

  11. Wednesday, 8 May, 13

  12. Wednesday, 8 May, 13

  13. Wednesday, 8 May, 13

  14. Wednesday, 8 May, 13

  15. 0 375 750 1125 1500 Wednesday, 8 May, 13

  16. 0 375 750 1125 1500 Started tracking stats Wednesday, 8

    May, 13

  17. 0 375 750 1125 1500 DB issue Started tracking stats

    Wednesday, 8 May, 13

  18. 0 375 750 1125 1500 DB issue New time sheets

    Started tracking stats Wednesday, 8 May, 13

  19. 0 375 750 1125 1500 DB issue New time sheets

    Hurricane Sandy Started tracking stats Wednesday, 8 May, 13

  20. Wednesday, 8 May, 13

  21. Wednesday, 8 May, 13

  22. Wednesday, 8 May, 13

  23. Wednesday, 8 May, 13

  24. THANK YOU [email protected] | @Jon_C_Lane Wednesday, 8 May, 13