if they’re receiving something, they’re more likely to give or participate. The “Ben Franklin” Principle When we’re planning changes it can help to understand what we’re asking of people and what we might offer them first. RECIPROCITY
consistent with things they’ve said or done. Cognitive Dissonance Engaging this rule is a matter of creating voluntary, active, and public commitments. CONSISTENCY
often to those they like. Trust Taking a few moments to establish rapport and understand the values of another goes a long way toward partnering in change. LIKING
they will look to the actions and behaviors of others to determine their own. Can verge into design by committee and analysis paralysis. “People support a world they help to create.” - Carnegie CONSENSUS
DEBATE AND MANDATE MANIPULATIVE CONFIDENCE GAMES PERSONAL LEARNING AGENDA #effectingchange BUILDING SUPPORT EMPATHY & UNDERSTANDING ETHICAL INFLUENCE TAKING SMALL ACTIONS
to as a vector to introduce a more modern design. Senior staff had prior experience with new technology from a different product. No extra dependencies introduced. Right mix of influence held by pair introducing the change.
that will function effectively in an uncertain, chaotic, and fluid environment in fact, one that will exploit these conditions to advantage. …recognizes the time-competitive rhythm of war, generates and exploits superior tempo and velocity.
to a mission: the task to be accomplished and the reason or intent. Of the two, the intent is predominant. While a situation may change, making the task obsolete, the intent is more permanent and continues to guide our actions.
intent is understood and refined, the mission is on. Needs explicit authority. Must be made clear this is the leadership model in place. Requires highly engaged decision maker (tech lead, manager, playing coach, etc.) Best for small, reversible hypothesis framed by known assumptions.
•What was a key insight or conclusion surrounding the event/topic? •What have you learned or concluded? •How does this relate to other theories/concepts? •That happened… now what?!
DO? • What would you repeat? Do differently? • Where can we focus our effort as a group? • What do you need to effect change? • Can we agree on the most important change to be made?
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