The Case for Empathy in Software Development

Transcript

1. CONCEPTA. www.conceptainc.com 1 The Case for Empathy in Software Development By Leo Farias
2. CONCEPTA. www.conceptainc.com 2 Empathy Predict what people think, feel and do based on certain circumstances.
3. CONCEPTA. www.conceptainc.com 3 Put yourself in someone else's shoes
4. CONCEPTA. www.conceptainc.com 4 Empathy is to run someone else’s data, through your mind (program). Bret Weinstein
5. CONCEPTA. www.conceptainc.com 5 Why is empathy important? You need to understand someone’s symptoms, and pain if you want to cure them. You need to understand someone’s expectations if you going to meet them. You need to understand someone’s enemies if you want to defeat them.
6. CONCEPTA. www.conceptainc.com 6 Empathy is not Sympathy. Sympathy = Empathy + Agreement You don’t have to agree.
7. CONCEPTA. www.conceptainc.com 7 The more experiences you share with a person, the more effectively you can empathize.
8. CONCEPTA. www.conceptainc.com 8 It’s easier to empathize with close friends and family members It’s much easier to empathize with co-workers that you work with on daily basis, than the ones you don’t Why do people pick sides? Why do they side with each other even during disagreements and challenges? Shared experiences
9. CONCEPTA. www.conceptainc.com 9 Empathize with your team The more we understand each other. The better and more effective we will be when working together.
10. CONCEPTA. www.conceptainc.com 10 We all love what we do, but don’t always talk shop. Family, Hobbies, or things you are interested in. This can be technology, and solutions that you are not currently using. Try not to assume the worst intention possible from a person. Leave your work. How you would like to have found it if you were taking over from someone else.
11. CONCEPTA. www.conceptainc.com 11 The easiest job in the world is to criticize someone else work and decisions after the fact.
12. CONCEPTA. www.conceptainc.com 12 Feedback meetings Sprint retrospectives Personal goals, career alignment Company events Transparency and open dialog We need to do more!
13. CONCEPTA. www.conceptainc.com 13 Empathize with our clients Better understanding of circumstances and the problem, will allow for delivering a better and more meaningful solution.
14. CONCEPTA. www.conceptainc.com 14 We don’t always need to sympathize with our client. However we always have to empathize.
15. CONCEPTA. www.conceptainc.com 15 their pain points and challenges. their past development experiences. current and past developers work. their limitations of resources and/or capital. Empathize with
16. CONCEPTA. www.conceptainc.com 16 Discoveries Communication Transparency Budget & Deadlines Sprint Demos The Importance of
17. CONCEPTA. www.conceptainc.com 17 Empathy > Sympathy When trying to help & solve problems without empathy you cannot have sympathy
18. CONCEPTA. www.conceptainc.com 18 Empathy allows us to be better. Provide results faster.