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UXとユーザビリティ計測

 UXとユーザビリティ計測

CA Base Camp で発表した内容

LeonardoKen Orihara

February 14, 2018
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  1. 6*ͱ 69 Ͳ͜·Ͱ͕ 69 UI UX ˞ ͔Βݟͨ ͷ৔߹ UI

    UX UI∈UX ͦΕͧΕͷ୲౰ྖҬ͕ҟͳ͍ͬͯͯ ߟ͑ํ͕ҧ͍·͢
  2. 69ͷൣғ͸Ͳ͜ Ͳ͜·Ͱ͕ 69    ·ͨ͸࣮ళฮ   

     69ͱͯ͠ݕ౼͢΂͖ൣғ͸͜ͷΠϥετ͚ͩͷൣғͰ͸͋Γ·ͤΜ
  3. 69ͷൣғ͸Ͳ͜ Ͳ͜·Ͱ͕ 69    ݟͨ໨ͷҹ৅ पΓ͔Βͷҹ৅ ޙ೔ 

            खݩʹಧ͍ͨޙ΋पΓ͔Βͷҹ৅͕69ʹىҼͨ͠Γ ྑ͍ମݧ͔Βɺ࣍ͷߪങʹͭͳ͕Δ͜ͱ΋͋Γ·͢
  4. 69ͷൣғ͸Ͳ͜ Ͳ͜·Ͱ͕ 69    ·ͨ͸࣮ళฮ   &$αΠτͰ઀৮

    PS ޿ࠂʹ઀৮ ࣅͨ๧ࢠͷ ਓΛΈͨ ΋ͬͱݴ͑͹ঁੑ͕๧ࢠΛཉ͍͠ͱࢥͬͨཧ༝΋͋Δ͔΋͠Ε·ͤΜ
  5. 69ͷൣғ͸Ͳ͜ Ͳ͜·Ͱ͕ 69   ·ͨ͸࣮ళฮ   ݟͨ໨ͷҹ৅ पΓ͔Βͷҹ৅

    ޙ೔      &$αΠτͰ઀৮ PS ޿ࠂʹ઀৮ ࣅͨ๧ࢠͷ ਓΛΈͨ ༧ظత69 ॠؒత69 Τϐιʔυత69 ྦྷੵత69 ྦྷੵత69͸ϒϥϯυΠϝʔδͱ΋ݴ͑·͢
  6. 69ʹࣅͨߟ͑ํ ࣅͨΑ͏ͳߟ͑ํ͸༷ʑͳ෼໺ʹଘࡏ͢Δ Ͳ͜·Ͱ͕ 69 HCD HM FA ਓʑ͕ཉ͍͠ͱࢥ͍ͬͯΔ͜ͱ͕ ԿͰ͋Δ͔Λத৺ͱͯ͠ ΠϯλϑΣʔεΛ࠷దԽ͢Δ

    ҩऀ͸ױऀͷපؾΛ࣏͢͜ͱ͕ ໨తͰ͸ͳ͘ɺපؾͷഎޙʹӅ Εͨ໰୊ΛऔΓআ͘͜ͱ·Ͱઃ ܭ͢΂͖ ໨త͕ୡ੒͞ΕΔͷͰ͋Ε͹ खஈ͸ͳΜ͔ͩͬͯ·Θͳ͍
  7. λΠϛϯάͷྫ Ͳ͏΍ͬͯ 69ΛݟΔʁ   ·ͨ͸࣮ళฮ   ݟͨ໨ͷҹ৅ पΓ͔Βͷҹ৅

    ޙ೔      &$αΠτͰ઀৮ PS ޿ࠂʹ઀৮ ࣅͨ๧ࢠͷ ਓΛΈͨ ͨͱ͑͹͋ͳ͕ͨ ͷϖʔδΛ࡞͍ͬͯΔͱͨ͠Β ͜͜Ͱ ࣄલΞϯέʔτ ʢࣗݾਃࠂϝτϦΫεʣ "#ςετ ύϑΥʔϚϯεܭଌɺߦಈ؍ଌ ʢύϑΥʔϚϯεϝτϦΫεɺߦಈɾੜཧϝτϦΫεʣ ࣄޙΞϯέʔτɺҹ৅ௐࠪ ʢࣗݾਃࠂϝτϦΫεʣ ʢςετ಺༰͸ྫ͑ʣ
  8. ύϑΥʔϚϯεϝτϦΫε Ͳ͏΍ͬͯ 69ΛݟΔʁ λεΫ੒ޭ཰ ઃఆͨ͠λεΫ͕੒ޭ͔ͨ͠ ੒ޭ PSࣦഊ λεΫ࣌ؒ λεΫʹ͔͔ͬͨ࣌ؒΛܭଌ Τϥʔ

    ೖྗϛεɺૢ࡞ϛεΛΧ΢ϯτ ޮ཰ λεΫͱ͸ؔ܎ͳ͍ૢ࡞ΛΧ΢ϯτ ֶशՄ༻ੑ ճ਺ɾ࣌ؒܦաͰͷ্هύϑΥʔϚϯεͷมԽΛΈΔ
  9. ໎͍౓  ύϑΥʔϚϯεϝτϦΫε Ͳ͏΍ͬͯ 69ΛݟΔʁ ໎͍౓ ɿλεΫ࣮ߦதʹӾཡͨ͠ҟͳΔϖʔδͷ਺ʢϢχʔΫϏϡʔʣ ɿλεΫ࣮ߦதʹӾཡͨ͠ϖʔδͷ਺ʢϖʔδϏϡʔʣ ɿλεΫΛ׬ྃ͢ΔͨΊͷ࠷খϖʔδ਺ -

    ׬ᘳͳεςοϓΛ౿Ί͹  - Ҏ্Ͱ໌Β͔ʹ໎ͬͯݟ͑Δ͜ͱ͕ ଟ͍ ϖʔδ " ϖʔδ $ ϖʔδ # ϖʔδ & ϖʔδ ' ϖʔδ % ϖʔδ#ϧʔτ͸  ϖʔδ$ %ϧʔτ͸ 
  10. ࣗݾਃࠂϝτϦΫε Ͳ͏΍ͬͯ 69ΛݟΔʁ ͍ΘΏΔΞϯέʔτ ࣗ༝ͳ໰͍͔͚ͷΞϯέʔτ ͱ ܾΊΒΕͨ࿮૊ΈͷΞϯέʔτ ͕͋Δ ϦοΧʔτई౓ 

    ࣗ༝໰͍͔͚ ඇৗʹಉҙͰ͖Δ ಉҙͰ͖Δ ͲͪΒͱ΋ݴ͑ͳ͍ ಉҙͰ͖ͳ͍ ·ͬͨ͘ಉҙͰ͖ͳ͍ ࣭໰ʹରͯ̑͠ PS̓ஈ֊ͷճ౴ ฉ͖͍ͨ͜ͱʹ͍͔ͭͯͬ͠Γฉ͘ ɾٳ೔΋࢖͍͍ͨͰ͔͢ ɾૢ࡞ײ͸ؾ࣋ͪΑ͔ͬͨͰ͔͢
  11. 4%๏ Ͳ͏΍ͬͯ 69ΛݟΔʁ 4%๏  ࣗ༝໰͍͔͚ ඒ͍͠ ײ֮஋Λ໰͏ͱ͖ͳͲʹ࢖͑Δ ɾ஫ҙ ݴ༿ͷମ֎తͳҙຯΛཧղ͢Δඞཁ͕͋Δʢ਌੾ʗ਌੾Ͱͳ͍ɺ਌੾ʗఢҙ͕͋Δ

    ͳͲ͕ଥ౰͔ʣ ृ͍ ໌Δ͍ ҉͍ ೤͍ ྫྷ͍ͨ ˡ͜ͷࠩ͸୯७ʹ਺஋Խ͢Δ͜ͱ͸Ͱ͖ͳ͍ ʢ࣭తσʔλͷͨΊʣ ·ͨɺ ͱ
  12. ϢʔβϏϦςΟϚάχνϡʔυਪఆ๏ Ͳ͏΍ͬͯ 69ΛݟΔʁ ϢʔβϏϦςΟϚάχνϡʔυਪఆ๏  ࣗ༝໰͍͔͚ ײ֮஋ΛൺֱͰ͖Δσʔλʹ͢ΔʢσβΠϯ͸γεςϜͱஔ͖׵͑ͯ΋ྑ͍ʣ ᶃ ࠷ॳʹݟͤͨσβΠϯ 

           ᶄ ଓ͍ͯݟͤͨσβΠϯ ᶅ ৽ͨʹܭଌͨ͠σβΠϯσβΠϯ ϢʔβʔʹϞϊαγΛ࡞ͬͯ΋Β͍ɺͦΕͧΕͷσβΠϯ͕Կഒࠩ͋Δ͔ٻΊΔ ˠϢʔβ͝ͱʹ YYഒࠩ ͕ٻ·Γɺ͜ͷ਺஋͸ൺֱͰ͖Δʢִؒई౓ʹͳΔʣ
  13. γεςϜϢʔβϏϦςΟɾεέʔϧʢ464ʣ Ͳ͏΍ͬͯ 69ΛݟΔʁ ܾΊΒΕͨ࿮૊ΈʹԊ͏ϝϦοτɿ ˠࣗ෼Ͱܭଌ͍ͯ͠ͳ͍ ଞࣾσʔλͳͲͱরΒ͠߹ΘͤΔ͜ͱ͕Ͱ͖Δ 464 ܾΊΒΕͨ࿮૊Έ 4ZTUFN6TBCJMJUZ4DBMF IUUQXXXNFBTVSJOHVYDPN

    Participant ID: _____ Date: ___/___/___ System Usability Scale Instructions: For each of the following statements, mark one box that best describes your reactions to the website today. Strongly Disagree Strongly Agree 1. I think that I would like to use this website frequently. 2. I found this website unnecessarily complex. 3. I thought this website was easy to use. 4. I think that I would need assistance to be able to use this website. 5. I found the various functions in this website were well integrated. 6. I thought there was too much inconsistency in this website. 7. I would imagine that most people would learn to use this website very quickly. 8. I found this website very cumbersome/awkward to use. 9. I felt very confident using this website. 10. I needed to learn a lot of things before I could get going with this website. Site: ___________________________ Please provide any comments about this website: This questionnaire is based on the System Usability Scale (SUS), which was developed by John Brooke while working at Digital Equipment Corporation. © Digital Equipment Corporation, 1986.  ܭࢉํ๏͕ಛघ  ϝϦοτɾσϝϦοτ͕ަޓʹฒͿ ͜Ε͸ෆਖ਼ରࡦʹ΋ͳΔ
  14.  ܭࢉํ๏͕ಛघ  ϝϦοτɾσϝϦοτ͕ަޓʹฒͿ ͜Ε͸ෆਖ਼ରࡦʹ΋ͳΔ γεςϜϢʔβϏϦςΟɾεέʔϧʢ464ʣ Ͳ͏΍ͬͯ 69ΛݟΔʁ ܾΊΒΕͨ࿮૊ΈʹԊ͏ϝϦοτɿ ˠࣗ෼Ͱܭଌ͍ͯ͠ͳ͍

    ଞࣾσʔλͳͲͱরΒ͠߹ΘͤΔ͜ͱ͕Ͱ͖Δ 464 ܾΊΒΕͨ࿮૊Έ 4ZTUFN6TBCJMJUZ4DBMF IUUQXXXNFBTVSJOHVYDPN Participant ID: _____ Date: ___/___/___ System Usability Scale Instructions: For each of the following statements, mark one box that best describes your reactions to the website today. Strongly Disagree Strongly Agree 1. I think that I would like to use this website frequently. 2. I found this website unnecessarily complex. 3. I thought this website was easy to use. 4. I think that I would need assistance to be able to use this website. 5. I found the various functions in this website were well integrated. 6. I thought there was too much inconsistency in this website. 7. I would imagine that most people would learn to use this website very quickly. 8. I found this website very cumbersome/awkward to use. 9. I felt very confident using this website. 10. I needed to learn a lot of things before I could get going with this website. Site: ___________________________ Please provide any comments about this website: This questionnaire is based on the System Usability Scale (SUS), which was developed by John Brooke while working at Digital Equipment Corporation. © Digital Equipment Corporation, 1986. Strongly Disagree Strongly Agree 1. I think that I would like to use this website frequently. 2. I found this website unnecessarily complex. 3. I thought this website was easy to use. 4. I think that I would need assistance to be able to use this website. 5. I found the various functions in this website were well integrated. 6. I thought there was too much inconsistency in this website. 7. I would imagine that most people would learn to use this website very quickly. 8. I found this website very cumbersome/awkward to use. 9. I felt very confident using this website. 10. I needed to learn a lot of things before I could get going with this website.
  15.  ܭࢉํ๏͕ಛघ  ϝϦοτɾσϝϦοτ͕ަޓʹฒͿ ͜Ε͸ෆਖ਼ରࡦʹ΋ͳΔ γεςϜϢʔβϏϦςΟɾεέʔϧʢ464ʣ Ͳ͏΍ͬͯ 69ΛݟΔʁ ܾΊΒΕͨ࿮૊ΈʹԊ͏ϝϦοτɿ ˠࣗ෼Ͱܭଌ͍ͯ͠ͳ͍

    ଞࣾσʔλͳͲͱরΒ͠߹ΘͤΔ͜ͱ͕Ͱ͖Δ 464 ܾΊΒΕͨ࿮૊Έ 4ZTUFN6TBCJMJUZ4DBMF IUUQXXXNFBTVSJOHVYDPN Participant ID: _____ Date: ___/___/___ System Usability Scale Instructions: For each of the following statements, mark one box that best describes your reactions to the website today. Strongly Disagree Strongly Agree 1. I think that I would like to use this website frequently. 2. I found this website unnecessarily complex. 3. I thought this website was easy to use. 4. I think that I would need assistance to be able to use this website. 5. I found the various functions in this website were well integrated. 6. I thought there was too much inconsistency in this website. 7. I would imagine that most people would learn to use this website very quickly. 8. I found this website very cumbersome/awkward to use. 9. I felt very confident using this website. 10. I needed to learn a lot of things before I could get going with this website. Site: ___________________________ Please provide any comments about this website: This questionnaire is based on the System Usability Scale (SUS), which was developed by John Brooke while working at Digital Equipment Corporation. © Digital Equipment Corporation, 1986. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. શ͘ಉҙ Ͱ͖ͳ͍ ඇৗʹ ಉҙͰ͖Δ ͜ͷγεςϜΛසൟʹ࢖͍͍ͨͱࢥ͏ ͜ͷγεςϜ͸ෆඞཁʹෳࡶͩͱࢥͬͨ ͜ͷγεςϜ͸࢖͍΍͍͢ͱࢥͬͨ ͜ͷγεςϜΛ࢖͑ΔΑ͏ʹͳΔʹ͸ɺ ςΫχΧϧαϙʔτ͕ඞཁͩͱࢥ͏ ͜ͷγεςϜͷ͞·͟·ͳػೳ͕Α͘ ·ͱ·͍ͬͯΔͱࢥͬͨ ͜ͷγεςϜ͸Ұ؏ੑ͕ͳ͍ͱ͜Ζ͕ ͨ͘͞Μ͋Δͱࢥͬͨ ΄ͱΜͲͷਓ͕͜ͷγεςϜͷ࢖͍ํΛ ؆୯ʹֶ΂Δͱࢥ͏ ͜ͷγεςϜ͸ඇৗʹѻ͍ʹ͘ ͍ͱࢥͬͨ ͜ͷγεςϜΛ࢖͍ͬͯͯඇৗʹࣗ৴͕࣋ͯͨ ͜ͷγεςϜΛ࢖͍࢝ΊΔલʹͨ͘͞Μͷ ͜ͱΛֶ͹ͳ͚Ε͹ͳΒͳ͍ͱࢥͬͨ
  16. $"-JOL؅ཧը໘ͷϦχϡʔΞϧ  -*/&ϏδωείωΫτΛར༻ͨ͠ϚʔέςΟϯάπʔϧ  ސ٬֦େʹ൐ͬͯɺ؅ཧը໘ͷސ٬޲͚ղ์Λݟਾ͑ͯ࠶ઃܭ έʔεελσΟ ϑϩϯτΤϯυతࢪࡦ  69తࢪࡦΛ੝ΓࠐΈ͍ͨ 

    ϛεΦϖϨʔγϣϯͷݮগ  ৘ใઃܭͷ࠷దԽʢͲ͏͍͏৘ใ͕Ͳ͏͍͏ͱ͜Ζʹ͋Δ͔ʣ  ػೳͷ୹བྷԽʢΤΩεύʔτϢʔβʔ޲͚ࢪࡦʣ  ͦΕͰ͍ͯɺҎલͷ࢖༻ײΛେ෯ʹม͑Δ͜ͱ͸͠ͳ͍ʢΤΩεύʔτϢʔβʔ޲͚ࢪࡦʣ
  17. Ͳ͔͜ΒσβΠϯमਖ਼Ҋ͕͘Δ͔ έʔεελσΟ  ਓؒͱਓ޻஌ೳͷϋΠϒϦουͰߦ͏ ΧελϚʔαϙʔταʔϏε  #UP#UP$ͷϓϩμΫτ  ࢖͏ͷ͸໰͍߹ΘͤΛ͍ͨ͠Ϣʔβʔ 

    σβΠϯमਖ਼ҊΛ͍ͨͩ͘ͷ͸ ಋೖ͍͍͍ͯͨͩͯ͠Δ͓٬͞Μ ˠσβΠϯʗϨΠΞ΢τͱͯ͠ͷཪ෇͚͕ཉ͍͠ ҎલͷϓϩμΫτͰ͸
  18. ݦஶੑϚοϓͰͷ 6*֬ೝ  %FFQ(B[F έʔεελσΟ ΞϧΰϦζϜΛ %FFQ(B[F ʹมߋͯ͠࠶౓֬ೝ ໌Δ͍ͱ͜Ζ͕ ໨ͷߦ͖΍͍͢ͱ͜Ζ

     αΠυϝχϡʔ͸஋͕ߴ͘ͳ͍ ݟͨ໨ʗσβΠϯʹ͓͚ΔੜମతͳӨڹ͸গͳͦ͏  αΠυϝχϡʔ͕ࠨଆʹ͋Δͷ͸ɺ͓ͦΒ͘׳शతͳӨڹͰ͸ͳ͍͔ ͜ΕΛ͏͚ͯϢʔβʔςετΛ͓͜ͳͬͯ࠶ௐࠪ
  19. "#ςετ ͱ ώΞϦϯά έʔεελσΟ ϖʔύʔϞοΫΛ͔ͭͬͨϢʔβςετ ҹ৅"#ςετ  ը໘ΠϝʔδΛҹ࡮͢Δ͜ͱͰϖʔύʔϞοΫΛ࡞੒  1$ͷσΟεϓϨΠʹཱ͔͚ͯςετ

     མͪண͘ͱ͓΋͏ํͷҙݟΛ֬ೝ  ൃݴͷ࿦ཧੑΛ֬ೝʢઆ໌Ͱ͖Δ͔Λςετʣ  ؾ࣋ͪѱ͍ͱࢥͬͨํͷҙݟΛ֬ೝ  ൃݴͷ࿦ཧੑΛ֬ೝʢઆ໌Ͱ͖Δ͔Λςετʣ Ϣʔβςετ಺༰
  20. ςετ݁Ռ  "#ςετ ͱ ώΞϦϯά έʔεελσΟ ࠨϝχϡʔͷҙݟ ӈϝχϡʔͷҙݟ  ࠨϝχϡʔͷํ͕҆৺ײ

     ࢖͍΍͍͢ɺ׳Ε͍ͯΔؾ͕͢Δ  ໨ઢ͕ࠨ্͔ΒೖΔͨΊɺϝχϡʔΛ ֬ೝ͔ͯ͠ΒίϯςϯπʹೖΕΔ  ӈϝχϡʔ͸΄ͱΜͲ໨Λ౰ͯͯͳ ͔ͬͨʢݴΘΕͯؾͮ͘ʣ  ӈ͸ߜΓࠐΈͷΑ͏ͳػೳ͕͋Δ΂͖
  21. ςετ݁Ռ  "#ςετ ͱ ώΞϦϯά έʔεελσΟ ࠨϝχϡʔͷҙݟ ӈϝχϡʔͷҙݟ  ࠨϝχϡʔͷํ͕҆৺ײ

     ࢖͍΍͍͢ɺ׳Ε͍ͯΔؾ͕͢Δ  ໨ઢ͕ࠨ্͔ΒೖΔͨΊɺϝχϡʔΛ ֬ೝ͔ͯ͠ΒίϯςϯπʹೖΕΔ  ӈϝχϡʔ͸΄ͱΜͲ໨Λ౰ͯͯͳ ͔ͬͨʢݴΘΕͯؾͮ͘ʣ  ӈ͸ߜΓࠐΈͷΑ͏ͳػೳ͕͋Δ΂͖ ώΞϦϯά݁Ռ͸ ࠨଆϝχϡʔ͕ѹ౗త λονσόΠεͩͱࢥͬͯݟͯ΋Βͬͨࡍ ͚̍݅ͩӈϝχϡʔ͕༗ҙͳҙݟ͕͋ͬͨ
  22. Χʔυιʔτ  ϝχϡʔ಺༰ͷଥ౰ੑ έʔεελσΟ ΓΜ͝ Έ͔Μ ͍͔ͭ͘ͷΧʔυ͕͋ͬͯ ׊৭ܥ פ৭ܥ ͦͷଞ

    εΠΧ ϝϩϯ Ͳͷάϧʔϓʹଐ͢Δ͔બΜͰ΋Β͏ ˠΫϩʔζυɾΧʔυιʔτ άϧʔϓΛ͋Β͔͡Ί༻ҙ͠ͳ͍ ˠΦʔϓϯɾΧʔυιʔτ Χʔυιʔτͱ͍͏ςετΛߦ͏
  23. ݕূ࣮ݧ  ϝχϡʔ಺༰ͷଥ౰ੑ έʔεελσΟ ࣮ݧ಺༰ 5IPNBT45VMMJT FUBM  8IBUTUIF.PTU&GGFDUJWF8BZUP1SFTFOU5XP4UBUF5PHHMF#VUUPOT ඃݧऀ

    ໊  0/0''ͲͪΒ΋બ୒͞Ε͍ͯͳ͍ঢ়ଶͰදࣔ ࢦఆͨ͠બ୒ࢶΛબΜͰ΋Β͏  0/0''ͲͪΒ͔͕બ୒͞Ε͍ͯΔঢ়ଶͰදࣔ બ୒Λ੾Γସ͑ͯ΋Β͏ ͲͪΒ΋̏ඵҎ಺ʹબ୒
  24. ૯߹ධՁ  τάϧϘλϯͷ༏Ґੑ έʔεελσΟ 5IPNBT45VMMJT FUBM  8IBUTUIF.PTU&GGFDUJWF8BZUP1SFTFOU5XP4UBUF5PHHMF#VUUPOT %FTJHO ͕ߴಘ఺

    ໘ന͍͜ͱʹ %FTJHO͸ϒϥ΢βඪ४ͷϥδΦϘλϯɻ ݹ͔͘Β࢖ΘΕ͖ͯͯ࢖͍׳Ε͍ͯΔͷ͔ɺ׬੒͞ΕͨσβΠϯ͔ͩͬͨ͸Θ͔Βͳ͍͚ΕͲ छͷதͰ࠷΋ਖ਼֬ੑ͕ߴ͘ɺ͕͔͔࣌ؒΒͣɺݟͨ໨΋޷·ΕΔσβΠϯͷͻͱͭͰ͋Δ͜ͱ͸ؒҧ͍ͳ͍