heart of human interaction. Intercultural Pragmatics 5, 231–260. ARUNDALE, R. B. Face as relational and interactional: a communication framework for research on face, facework, and politeness. Journal of Politeness Research. v. 2, Issue 2, p. 193–216. August 2006. BLAKEMORE, D. Understanding Uterrances: an introduction to pragmatics. Oxford, UK: Blackwell, 1992. BROWN, P. & STEPHEN, L. Politeness: Some universals in language usage. Cambridge: Cambridge University Press, 1987. ECO, U. Pós-escrito a ‘O nome da Rosa’. Rio de Janeiro: Ed. Nova Fronteira, 1983. GRICE, H. P. Further notes on logic and conversation. In: COLE, P. (ed.) Syntax and semantics. Vol. 9. Pragmatics. New York: Academic Press, p. 113-128. 1978. HAUGH, M. Face and interaction. In: BARGIELA-CHIAPPINI, F.; HAUGH, M. Face, Communication and Social Interaction. London: Equinox, 2009. HUTCHEON, L. Ironie, satire, parodie: une approche pragmatique de l‟ironie. Poetique: Revue de Theorie et d’analyse litteraires 12.46, p. 140-155. 1981. OCHS, E. & SCHIEFFELIN, B. Language has a heart. Text v.9, n.1, p. 7-25, 1989. SPERBER, D. & WILSON, D. Les ironies comme mentions. Poétique, n. 36, nov. Paris, Seuil, 1978.