Engage and Empower Your Workforce with a Digital Workplace Powered by HCL’s Digital Experience and Connections

This session will provide an in-depth look at HCL’s Digital Experience digital workplace capabilities. Attendees will learn how organizations today are using HCL’s Digital Experience to engage and empower employees to better serve customers. Additionally, this session will cover core digital workplace features including document and knowledge management, collaboration, employee self-service and many more!

Transcript

1. ENGAGE AND EMPOWER YOUR WORKFORCE WITH A DIGITAL WORKPLACE POWERED BY HCL’S DIGITAL EXPERIENCE AND CONNECTIONS Herbert Hilhorst, HCL
2. Social Connections 15 Munich, September 16-18 2019 Agenda • Challenge and Opportunity • Solution Overview • ROI and Then Some Examples • Demonstration • DX / CEC & Connections • Question and Answer Session
3. Social Connections 15 Munich, September 16-18 2019 Digital Workplace Challenge
4. Social Connections 15 Munich, September 16-18 2019 Changing Demographics Elevated Expectations Digital Disruption
5. Social Connections 15 Munich, September 16-18 2019 Digital Workplace Opportunity
6. Social Connections 15 Munich, September 16-18 2019 $35.7B
7. Social Connections 15 Munich, September 16-18 2019 74% of IT and HR managers report a strong or critical importance of the quality of IT work environments for their companies’ business success.1 63% of European companies are planning a modernization of workplace applications in the next 1 to 2 years.2 1, 2. Pierre Audoin Consultants.“Digital Workplace in Europe: Objectives, Status Quo and investment plans.”
8. Social Connections 15 Munich, September 16-18 2019 Increased Customer Satisfaction Increased Employee Engagement Increased Employee Productivity Businesses with digitally capable workforces provide 300K more revenue on average1 1. IDC. "Digital Workplace Services: Treating Employees Like Customers."
9. Social Connections 15 Munich, September 16-18 2019 Digital Workplace Solution
10. Social Connections 15 Munich, September 16-18 2019 Digital Workplace? Provides quick and secure personalized role-based services, and all the applications, data, and collaboration employees need is provided on any device, anytime, and anywhere through a consumer-like online experience.
11. Social Connections 15 Munich, September 16-18 2019 Consumer-Like Experience
12. Social Connections 15 Munich, September 16-18 2019 Any Device, Anytime and Anywhere
13. Social Connections 15 Munich, September 16-18 2019 All the Applications & Data
14. Social Connections 15 Munich, September 16-18 2019 and Collaboration
15. Social Connections 15 Munich, September 16-18 2019 Personalized and Role Based
16. Social Connections 15 Munich, September 16-18 2019 Secure
17. Social Connections 15 Munich, September 16-18 2019 One platform that first all needs Content Delivery Account Mgmt Self Service Commerce Digital Workplaces HCL Digital Experience IoT
18. Social Connections 15 Munich, September 16-18 2019 ROI and Then Some Examples
19. Social Connections 15 Munich, September 16-18 2019 Delivering Customer Value $16.2M in realized financial benefits annually per organization
20. Social Connections 15 Munich, September 16-18 2019 One Platform Every Audience and Touchpoint
21. Social Connections 15 Munich, September 16-18 2019 Demonstration
22. Social Connections 15 Munich, September 16-18 2019 Demonstration • Citizen • Government site with personalized, secured and responsive content & applications • Content author • Change content and application, add targeted content • Employee • Integrated social site with easy personalized access to content, applications and social • Simple creation of new applications – ex. Best Application
23. Social Connections 15 Munich, September 16-18 2019 DX / CEC & Connections
24. Social Connections 15 Munich, September 16-18 2019 First, some terminology clarification • HCL Digital Experience Manager • HCL Portal + HCL Web Content Manager + HCL Leap (ex-Forms Experience Builder) • HCL Connections • Enterprise social network platform • Connections Engagement Center • Allows organizations to easily create compelling homepage / community landing pages assembled from HCL Connections and other content • Out of the box with Connections
25. Social Connections 15 Munich, September 16-18 2019 Digital Experience and CEC Focus Use Cases • HCLs DXM helps deliver personalized digital experiences that engage & build relationships with customers, partners & employees – in all industries – across any channel • HCL Connections Engagement Center focuses on communication, collaboration and lightweight integration in a social tool setting Solutions focused on Customer brand engagement: Compelling Omni-channel brand experiences and campaigns. Solutions focused on Employee self-service: Improve retention & loyalty and reduce service cost. Marketing / Content Sites Online Stores Self-Service Employee / Partner Digital Workplace Social Intranet Deliver great online brand experiences Build loyalty with relevant, personal online self-service Support partners with integrated online self-service Empower staff with relevant, personal online self-service Attract and convert with great content HCL Digital Experience Manager Connections Engagement Center
26. Social Connections 15 Munich, September 16-18 2019 Commerce Banking Insurance HR Legacy Systems Cloud, REST, Feeds HCL Digital Experience Systems of Record Social Asset Management Data Driven Forms Content Authoring Page Layout Tools Personalization Rules Role Based Access Campaigns, Events Analytics Dynamic Form Apps Social Watson Cognitive Services Mobile Preview Adaptive Content Responsive Design Device Detection APIs/REST Site Mgmt. Segment Mgmt. Security Globalization / Localization Modern Web Languages Integrated Multi Channel Targeted Engaging Contextual B2E (intranets) B2C B2B Items in orange provided by Connections Engagement Center, but only based on Connections content and profiles DX provides full feature Portal and Web Content Management capabilities across all channels
27. Social Connections 15 Munich, September 16-18 2019 DX & Connections OOTB Integration Options • HCL Social Rendering (Digital Data Connector) • Script Application • Community Pages – page, template, membership • Remote content – insert files & folders in rich text • Social Media Publisher – publish to Connections from WCM • Federated tags • Search • General, like business card, etc.
28. Social Connections 15 Munich, September 16-18 2019 Join HCL, our Business Partners and customers for the inaugural HCL Digital Experience technical learning event – and to launch our latest product release – HCL DX v9.5! This event will provide insights on the latest development, roadmap, product and implementation strategies that are critical to modernizing your digital properties. And the best part – it is a complimentary education event! Register Now! hclsw.info/dx-inspire-eu HCL DX Inspire 2019 The Fantastic Voyage Continues October 9 – 10, Raleigh, NC October 16-17, Milan, Italy
29. Social Connections 15 Munich, September 16-18 2019 Stay Connected • DX Home: • hclsw.info/dx • Receive the HCL DX newsletter • Sign-up • Share your ideas for new capabilities • hclsw.info/dx-ideas • Check out HCL DX videos • hclsw.info/dx-video-playlist
30. Social Connections 15 Munich, September 16-18 2019 Question and Answer Session
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