How we embraced Lean UX

This talk was given at UXPA MN on Jan. 9th, 2014.

Heather Bryan and I shared our story of how the HealthPartners User Experience Design Team went lean, provoking an incredible culture change and improving our process.

Transcript

1. How we embraced Lean UX UXPA MN January 9th, 2014
2. Beth McKeever UX Designer @linoleumtile Heather Bryan Senior UX Designer   @twin1  
3. about HealthPartners Care & Insurance Non-Profit Consumer-governed
4. about our team Supervisor Front-end developer Front-end developer Front-end developer Front-end developer Front-end developer Front-end developer Front-end developer UX Designer UX Designer UX Designer UX Designer Visual Design working with Content specialists Account & product managers Quality assurance analysts Customer service Project managers Back-end developers Marketing Business analysts
5. “We can’t do that” “We don’t get that data back” “We already built it . . . but update the wireframes anyway” “What do you do? Exec. #1 “I want it like A.” Exec #2 “I want it like B.” “What’s going on?” “Why did you design it THAT way?” “Did you know we can do X, Y and Z?” “That’s out of scope” “I have a better idea…” “uh…that’s a lot of work…”
6. “Lean UX is the practice of bringing the true nature of our work to light faster, with less emphasis on deliverables and greater focus on the actual experience being designed.” Jeff Gothelf for Smashing Magazine, March 2011
7. LEAN UX   G G G P think Y MAKE O CHECK
8. Increasing collaboration & Decreasing documentation.
9. Two years ago
10. Today
11. Flickr @Wolfgang Lonien – CC license Mileage may vary
12. Flickr @Makka Kesuma - CC license ➢ Live Style Guide
13. “styleguide”
15. moviecode p designers can prototype quickly
16. Prototype Real thing
17. a communicate to team members   Flickr @Michael Cory - CC license
18. stay consistent & up-to-date ( Flickr @JeffMoser/BikeCarson.com - CC license
19. Jumpstart your live style guide
20. Flickr @sskennel- CC license ➢ Lean Usability Testing
21. Flickr @Makka Kesuma - CC license ➢ Collaborative design
22. Everyone contributes Flickr @Accretion Disc- CC license
23. Respect the timer Flickr @barbourians- CC license
24. Flickr    @lucamascaro  –  CC  license   Fill the room with tools for design
25. Outputs OUTCOMES
26. It’s going to be awkward
27. But it will be EXCELLENT!