Conflict Management in Higher Education & Student Affairs

A guide to preventing (or overcoming) conflicts in Higher Education & Student Affairs.

Transcript

1. CONFLICT RESOLUTION IN HIGHER EDUCATION &STUDENT AFFAIRS
2. WHY CONFLICT OCCURS Different Values Different Personalities Different Organizational Styles Misunderstandings / Miscommunications
3. CONFLICT MANAGEMENT VS CONFLICT RESOLUTION Conflict Management is actively dealing with a problem or issue. Conflict Resolution is actively working to mediate a problem or issue.
4. TWO TYPES OF CONFLICTS Positive Conflict is constructive type of conflict that challenges you outside your comfort zone or knowledge base. Negative Conflict is a potentially destructive type of conflict that is not productive.
5. “PASSIVE” MANAGEMENT STYLE The passive conflict management style is simply when you ignore the issue or handle it in a roundabout way
6. “AGGRESSIVE” MANAGEMENT STYLE The aggressive conflict management style occurs when physical and/or verbal communication directs problem solving.
7. “ASSERTIVE” MANAGEMENT STYLE The assertive conflict management style occurs when either party is honest, direct, sincere and wants the issue resolved for all involved.
8. HOW TO BE ASSERTIVE • Pre-Conflict Know department mission/vision Know position roles/expectations Respect (Empathize) • During Conflict Communicate Collaborate, don’t Compromise • Post-Conflict Situation-Check
9. FINAL REMINDERS It’s normal to experience some form of conflict Not all conflicts are between colleagues Handle conflicts immediately if possible You’re not alone in managing/resolving conflicts Be proactive instead of reactive afterwards
10. QUESTIONS?