MTC2018 - Customer Experience Improvement

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October 04, 2018

MTC2018 - Customer Experience Improvement

Speaker: Shingo Ichikawa

Mercari places particular importance on Customer Service. The Customer Service team has grown in tandem with the application, and they work every day to improve the user experience. More than half of Mercari’s employees work in Customer Service, and in this session Ichikawa will speak about what systems the team uses, how they monitor the listings and transactions of 10.75 million MAU, and how the Customer Service systems will evolve as Mercari shifts to microservices.



October 04, 2018