How to improve mobile reputation and increase average app rating
How to respond to Google reviews
How to respond to Apple reviews
What reviews matter the most
How to increase app's average rating
https://appfollow.io/reputation-management
ratings, overall vs. country, benchmarks 2. Analyze user reviews types of reviews, key metrics: sentiment score, avg. ratings 3. Reply to reviews all vs. important reviews, integrations with help desks 4 What is Reputation Management?
Avg. rating is specific to each territory. You can reset it when you release a new version of your app. Users see a unified overall rating. Google switched a lifetime rating to a new rating system in August 2019.
the Play Console, and when they do, we’ve seen that users update their rating by +0.7 stars on average Google, May 2019 Part 2 Reputation Management 23
→ 1* 3. Rating became better, e. g. 1* → 5* 4. Long reviews 5. Updated reviews with the same rating 5 types of reviews to pay attention to: 2. Reputation Management 27
average rating, min: 4.0, target: 4.5 3. Reply quickly to important reviews 4. Dig into reviews to find insights 5. Constantly improve your product Part 3 Summary
featured in App Store 2. How to deal with reviews to increase CR 3. Why and how to respond to app reviews 4. Challenges when working with reviews 5. How to increase user loyalty with review responses 6. How to level up your Zendesk support 7. How to report a concern in Google Play and App Store