What problems are we trying to solve? Fear of change Risky deployments But WOMM…? Silos Patrick Debois http://www.jedi.be/blog/2010/02/12/what-is-this-devops-thing-anyway/
Blameless Post-mortems “It all starts with blameless post-mortems” Josh Robb, VP Engineering @ Pushpay “You can see human error as the cause of trouble or you can see it as the symptom of deeper trouble.” Sidney Dekker The Field Guide to understanding Human Error