Culture change: how to make better user experiences a priority in your organisation

Building amazing digital services is a dream we all have, but many of us are working for companies that aren't quite with the programme yet. With a few examples from how we're making huge and lasting changes within the UK Government's digital services, I'll show you a few ways you can help steer your products onto better seas through simple culture change tricks, challenging expectations, and practical tips for engaging your whole team in building better sites.

Transcript

1. Culture change Frances Berriman @phae Front-trends 2013 Monday, 29 April 13
2. HELLO I’m @phae Monday, 29 April 13
3. Monday, 29 April 13
4. Monday, 29 April 13
5. Monday, 29 April 13
6. www.gov.uk Monday, 29 April 13
7. Monday, 29 April 13
8. www.gov.uk/mod Monday, 29 April 13
9. www.gov.uk/foreign-travel-advice/poland Monday, 29 April 13
10. www.gov.uk/government/world/egypt Monday, 29 April 13
11. www.gov.uk/performance Monday, 29 April 13
12. www.gov.uk/performance Monday, 29 April 13
13. www.gov.uk/service-manual Monday, 29 April 13
14. We’re not done yet Monday, 29 April 13
15. 2000 Monday, 29 April 13
16. 1 Monday, 29 April 13
17. Monday, 29 April 13
18. Culture shift is hard Monday, 29 April 13
19. www.gov.uk/designprinciples Monday, 29 April 13
20. User experience Monday, 29 April 13
21. What is the absence of user experience? Monday, 29 April 13
22. User experience is your responsibility Monday, 29 April 13
23. Better for users or GTFO Monday, 29 April 13
24. 1START WITH USER NEEDS Monday, 29 April 13
25. What is the user trying to achieve? Monday, 29 April 13
26. Monday, 29 April 13
27. Monday, 29 April 13
28. 2DO LESS Monday, 29 April 13
29. Monday, 29 April 13
30. “The government should only do what the government can do” Monday, 29 April 13
31. Monday, 29 April 13
32. 3DESIGN WITH DATA Monday, 29 April 13
33. Monday, 29 April 13
34. Monday, 29 April 13
35. 4DO THE HARD WORK TO MAKE IT SIMPLE Monday, 29 April 13
36. "The quest for simplicity has to pervade every part of the process. It really is fundamental." - Jonathan Ive Monday, 29 April 13
37. 5ITERATE. THEN ITERATE AGAIN Monday, 29 April 13
38. MVP ↓ Alpha ↓ Beta ↓ Live Monday, 29 April 13
39. 6BUILD FOR INCLUSION Monday, 29 April 13
40. User research > Academic ideals Monday, 29 April 13
41. www.digital.cabinetoffice.gov.uk/2013/02/11/beyond-box-ticking/ Monday, 29 April 13
42. 7UNDERSTAND CONTEXT Monday, 29 April 13
43. Hidden waterfalls Monday, 29 April 13
44. Design in browser Monday, 29 April 13
45. Jekyll + Heroku = easy, sharable, prototyping Monday, 29 April 13
46. Monday, 29 April 13
47. Monday, 29 April 13
48. 8BUILD DIGITAL SERVICES, NOT WEBSITES Monday, 29 April 13
49. Your site isn’t the destination Monday, 29 April 13
50. 9BE CONSISTENT, NOT UNIFORM Monday, 29 April 13
51. Monday, 29 April 13
52. MAKE THINGS OPEN: IT MAKES THINGS BETTER 10 Monday, 29 April 13
53. Commit to better experiences Monday, 29 April 13
54. Be part of the team Monday, 29 April 13
55. THANKS @phae Monday, 29 April 13