Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Making sure the juice is worth the squeeze - Manage Digital 2019

Rob
May 09, 2019

Making sure the juice is worth the squeeze - Manage Digital 2019

We have begun to describe our projects with words like “Responsive,” “Flexible,” “Fluid,” Agile,” and “User-Centered,” but we continue to manage our projects the same way we always have. How can we deliver on new, grand promises without completely changing our thinking about the work and how we manage it?

At the end of the day, projects don’t fail for technical or design reasons, they fail because of the people involved. Rather than the old ideas of focusing on the “iron triangle” of project management (scope, budget, and timeline), let’s take a step back and talk about the people involved in our projects.

I will share lessons I have learned the hard way from working on and running technical projects over the last 20 years that prove we need to put people first. And I’ll show you how focusing on people can make both your teams and your projects thrive.

Rob

May 09, 2019
Tweet

More Decks by Rob

Other Decks in Business

Transcript

  1. Rob Harr
    MAKING SURE THE JUICE IS
    WORTH THE SQUEEZE.
    @robertharr

    View full-size slide

  2. “Making sure the juice
    is worth the squeeze.”

    View full-size slide

  3. Our long term business plan is to
    have happy, healthy, well adjusted
    humans and families.

    View full-size slide

  4. The power of words.
    #1

    View full-size slide

  5. Resources
    Talent

    View full-size slide

  6. I am in the talent business.

    View full-size slide

  7. People are our
    biggest asset.

    View full-size slide

  8. Agency.
    Studio.

    View full-size slide

  9. “How are you?”

    View full-size slide

  10. Thank you notes.

    View full-size slide

  11. Accountability.

    View full-size slide

  12. People over process.
    #2

    View full-size slide

  13. Running a business
    is hard.

    View full-size slide

  14. Running a
    profitable business
    is even harder.

    View full-size slide

  15. Running a
    profitable business while
    treating people like humans
    is a constant struggle.

    View full-size slide

  16. Projects don’t fail for technical or
    design reasons, they fail because of
    the people involved.

    View full-size slide

  17. 2 kinds of Companies:
    Talent Producers
    Talent Consumers

    View full-size slide

  18. Apprenticeships.

    View full-size slide

  19. People buy people,
    not process or brands.

    View full-size slide

  20. A good portfolio is merely table
    stakes in finding work.
    TAN
    GEN
    T!

    View full-size slide

  21. What gets measured gets done.

    View full-size slide

  22. Achievable Goals
    vs
    Aspirational Goals

    View full-size slide

  23. Make better mistakes.

    View full-size slide

  24. Everyone has a superpower.

    View full-size slide

  25. The humans in front of us.

    View full-size slide

  26. The best part of our companies is
    that they are made up of humans.
    Humans sometimes suck.
    The worst part of our companies is
    that they are made up of humans.

    View full-size slide

  27. Effective collaboration.
    #3

    View full-size slide

  28. If you can’t say no,
    it’s not collaboration.

    View full-size slide

  29. We confuse
    getting along for
    effective collaboration.

    View full-size slide

  30. Conflict can be healthy.

    View full-size slide

  31. Have difficult conversations.

    View full-size slide

  32. Diverse teams help make
    collaboration more valuable…

    while also increasing the
    potential for conflict.

    View full-size slide

  33. Our clients are wanting
    to be collaborated with.

    View full-size slide

  34. Discovery projects.

    View full-size slide

  35. Scope
    Budget
    Timeline

    View full-size slide

  36. Project Manager
    Client
    Team

    View full-size slide

  37. The best predictor of project
    success is how our
    stakeholders feel about it.
    TAN
    GEN
    T!

    View full-size slide

  38. Client Happiness =
    A small delta
    between project
    expectations and
    project reality.
    TAN
    GEN
    T!

    View full-size slide

  39. Client
    TAN
    GEN
    T!

    View full-size slide

  40. Managing Client Expectations
    TAN
    GEN
    T!

    View full-size slide

  41. Setting Client Expectations
    TAN
    GEN
    T!

    View full-size slide

  42. Research
    Vendors
    Vendor Selection Negotiation Project
    Expectations Set
    TAN
    GEN
    T!

    View full-size slide

  43. Research
    Vendors
    Vendor Selection Negotiation Project
    Expectations Set
    Expectations
    Managed
    TAN
    GEN
    T!

    View full-size slide

  44. “We want to work with you,

    rather than for you.”

    View full-size slide

  45. Lean into learning.
    #4

    View full-size slide

  46. We love having a plan.

    View full-size slide

  47. We often correlate progress
    with decisions being made.

    View full-size slide

  48. and it is killing our projects.

    View full-size slide

  49. Last responsible moment (LRM) :
    A strategy of not making a premature decision
    but instead delaying commitment and keeping
    important and irreversible decisions open until
    the cost of not making a decision becomes
    greater than the cost of making a decision.

    View full-size slide

  50. Not a justification
    for procrastination.

    View full-size slide

  51. Last possible moment

    View full-size slide

  52. I believe as an industry we often
    care more about how we get to the
    end, then the results.

    View full-size slide

  53. Embrace the unknown.

    View full-size slide

  54. It is ok to not have all of the
    answers.

    View full-size slide

  55. “That is a great question, let me get
    back to you with an answer.”

    View full-size slide

  56. Discipline > Motivation
    TAN
    GEN
    T!

    View full-size slide

  57. Monday Tuesday Wednesday Thursday Friday
    Weekly Breakfast
    TimeSheets due at 9:30 am
    Projects Stand-up
    Prepare and Send Invoices
    MicroCash updated
    Future P&L updated
    $$ Meeting
    Humans Meeting
    Late Invoices
    Sales Report
    Director 1:1’s
    All-Team Demo
    Forecasting updated
    TAN
    GEN
    T!

    View full-size slide

  58. Monday Tuesday Wednesday Thursday Friday
    Morning yoga
    Coffee
    Afternoon Golf league
    Morning Lifting
    Coffee
    Morning Lifting
    Coffee
    Weekly Breakfast
    Blocked Lunch
    TAN
    GEN
    T!

    View full-size slide

  59. Wearing in the rut.
    TAN
    GEN
    T!

    View full-size slide

  60. Embrace learning during
    the project.

    View full-size slide

  61. “We’ll know more about your
    project tomorrow than we do
    today.”

    View full-size slide

  62. It is ok to punt
    to future you.

    View full-size slide

  63. One of the ways to make you have
    regrets in life is only to chase things
    you are sure to catch.

    View full-size slide

  64. There are seasons for all things.
    #5

    View full-size slide

  65. The people and clients you
    start with will not be the
    people and clients you end with.

    View full-size slide

  66. Surviving Growing Thriving

    View full-size slide

  67. Surviving Growing Thriving

    View full-size slide

  68. Ending well.

    View full-size slide

  69. The end of things often colors how
    they view the whole.

    View full-size slide

  70. Treating people like humans
    should not be a differentiator
    in our businesses.
    But it is.

    View full-size slide

  71. People have different
    values in different contexts.
    TAN
    GEN
    T!

    View full-size slide

  72. Accept the fact that you will be
    completely wrong about things
    that you are sure you learned.

    View full-size slide

  73. What makes the juice worth the
    squeeze?

    View full-size slide

  74. What makes the juice worth the
    squeeze?
    The people.

    View full-size slide

  75. Rob’s two basic rules for
    happiness in business:

    View full-size slide

  76. Life is too short to work with people
    you hate.
    Rob’s two basic rules for
    happiness in business:
    Rule 1:

    View full-size slide

  77. If you ever become annoyed by a
    client, it is only because you’re not
    charging them enough money.
    Life is too short to work with people
    you hate.
    Rob’s two basic rules for
    happiness in business:
    Rule 1:
    Rule 2:

    View full-size slide