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コミュ障仕事術
- Customer Interaction Patterns から学ぼう - / work hacks for people with communication difficulties

Tatsuya Sato
February 22, 2019

コミュ障仕事術
- Customer Interaction Patterns から学ぼう - / work hacks for people with communication difficulties

Scrum Fest Osaka 2019で発表したスライドです。

Tatsuya Sato

February 22, 2019
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  1. ࠤ౻ཽ໵ !10 BWB4DSJQU Τ ϯ δ χ Ξ ෕ ܑ

     ϝ Π τ 3VCZ 1)1 ͞ ͘ Β ֶ Ӄ #" #:. &5" - ͓࢓ࣄ ਪ͠ࣄ
  2. ͓࢓ࣄ ࠤ౻ཽ໵ !13 BWB4DSJQU Τ ϯ δ χ Ξ 3VCZ

    1)1 ෕ ܑ  ϝ Π τ ͞ ͘ Β ֶ Ӄ #" #:. &5" - ίϛϡো ਪ͠ࣄ
  3. શ෦Ͱύλʔϯ !43 ύλʔϯ ҙຯ औҾͰ͸ͳؔ͘܎ͮ͘Γ 㗊܄㗕㘓㗨㗮䞭ڷ㘒࿴ጘ㗗eତί㗮՟ˏ㗧㗯㗪㗏e䞭ڷ㗫ءൖ㗗㘈㗆f ͓٬͞ΜΛཧղ͢Δ ̙ঐ㗪ࠢ㘊㗊܄㗕㘓㗫㗤㗄㗦㗟㗏㗕㘓䕎㗼㗆f ৴པஷۚ Ό㗦㗮ટ㵩㗌ڦཔ൧ږ㗮㘴㙖㙦㘬㗠f㗝㘌㘒ݺ㗋㗝㗆l

    ܏ௌ 㗊܄㗕㘓㘒ଣ༆㗙㘋ؾܵ㗡㘒ܵ㗣㗦eЀ㘒හ㗑㘈㗆f ຬ଍ͷ͋Δඒ͍͠ऴΘΓํ ڦཔ㗫ਿ㗄㗟䞭ڷ㗌㗊܄㗕㘓㗨ؾ㗥㗑㗟ࣛeᅒ㗾㘌㘋㗓㗨㗪㗏۰ߒ㘒୞㗈㘋㗓㗨㗌㗧㗍㘋f ·ͣ͸͙͢ฦ͢ 㗊܄㗕㘓㗋㘉ࠅૐ㘒௟㗄㗟ࣛeա㗑՟㗣㗟㗓㗨㘒㗾㗚ٝ㘉㗛㗦㗋㘉e㗩㗆ରԠ㗙㘋㗋㘒ࠇ㷻㗗㘈㗆f ୯ͳΔձٞΛ͠ͳ͍ 㙒㖽㘹㘖㙦㘣㗮˼㗮䎦̋٫㗫䔼㗆㗟㘁㗫Ϙ㘁㗫ࠌ㗍eٟʹ㗮ఙ㗨㗗㗦ݺ͜㗗㘈㗆f୞əܝ㘂e΍ஷ㗮㙆 㘫㙀㘬㗮䞭ːԫ㗫㗤㗄㗦˼㗮ɛ㗨༑㗙㗟㘁㗮ࣛග㘒ˇ㗗՟㗣㗦㗿㘈㗆f ੣࣮Ͱ͋Ζ͏ ࠠࠅ㗪ઋజ㘒㗊܄㗕㘓㗫໧㗣㗦㗊㗏㘈㗆㗪㗓㗨㗯㗗㗦㗯㗪㘉㗪㗄f㗗㗋㗗eɓᇞ㘒൳㗈㗦㗯㗄㗑㗪㗄f ͓٬͞Μʹ҆৺Λ ɹሞ㗗㗦㗯㗪㘉㗪㗄f㗊܄㗕㘓㗮㙆㘫㙀㘬㗫㗩㘓㗪ᅂᚤ㗌㗂㘋㗮㗋㗮ଣ༆㗫р㘁㘈㗆fς㘌㗪㗄ߒҼ㘒 㗗㗦e㗊܄㗕㘓㘒㗪㗠㘁㗦㗯㗪㘉㗪㗄fᇞ㘒൳㗈㗚e㗝㗗㗦Ԅ㗄㙑㘽㖽㘒f ઢΛӽ͑ͳ͍ Ό㗦㗮㗊܄㗕㘓㗨㗮䔼༑㗯eʹব㗮ɓ௅㗨㗗㗦ᢔ㗊㗆f஋ݬ㘄㘦㘬㘻e㘬㘤㘫㙘㖽㙞㗪㗩ਠ㵨㗣ؾ㗮㗂 㘋㗓㗨e㗂㗪㗟㗮ப΂ᇍғ㗄㗪㗄㗓㗨㗫㗤㗄㗦㗯༑㗕㗪㗄㗓㗨f ߦّྑ͘ 䌀ᄃ͍㗗㗏㗂㘍㗆f㗊܄㗕㘓㗮ಂܙ㗫Ԡ㗈㘉㘌㘋㘈㗆ቇʲ㗪͍㠠㘒fᘩΥ㘒ў㘁㗦eΌ㗦㗫యห㗮จ㘒 ͪ㗝㗆f㗊܄㗕㘓㗮଻㗮ۃ㗫㗄㘋Ԉٝ㘉㗬ɛ㗫㘂ؾ㘒˹㗑㘈㗆f εΩχʔνΩϯ ୞ə˚㗾㗧㗫ග㗫Υ㘏㗪㗄㗓㗨㗌ʚ㘁㘏㗋㗣㗟㗨㗍e㗊܄㗕㘓㗫㗨㗣㗦௰㘂ࠠࠅ㗪௅ʱ㘒त֛㗗e㗝㗮 ዚঐ㘒Ϙ㗏㽜㗑㘈㗆f
  4. ύλʔϯͷؔ܎ !44 औҾͰ͸ͳ͘ ؔ܎ͮ͘Γ ͓٬͞ΜΛ
 ཧղ͢Δ ৴པஷۚ ܏ௌ ੣࣮Ͱ͋Ζ͏ ઢΛӽ͑ͳ͍

    ͓٬͞Μʹ
 ҆৺Λ ·ͣ͸
 ͙͢ฦ͢ ୯ͳΔձٞ
 Λ͠ͳ͍ ຬ଍ͷ͋Δ
 ඒ͍͠ऴΘΓํ ߦّྑ͘ εΩχʔ
 νΩϯ
  5. ύλʔϯͷؔ܎ !45 औҾͰ͸ͳ͘ ؔ܎ͮ͘Γ ͓٬͞ΜΛ
 ཧղ͢Δ ৴པஷۚ ܏ௌ ੣࣮Ͱ͋Ζ͏ ઢΛӽ͑ͳ͍

    ͓٬͞Μʹ
 ҆৺Λ ·ͣ͸
 ͙͢ฦ͢ ୯ͳΔձٞ
 Λ͠ͳ͍ ຬ଍ͷ͋Δ
 ඒ͍͠ऴΘΓํ ߦّྑ͘ εΩχʔ
 νΩϯ શମ ࣮ફ
  6. ύλʔϯͷؔ܎ !46 औҾͰ͸ͳ͘ ؔ܎ͮ͘Γ ͓٬͞ΜΛ
 ཧղ͢Δ ৴པஷۚ ܏ௌ ੣࣮Ͱ͋Ζ͏ ઢΛӽ͑ͳ͍

    ͓٬͞Μʹ
 ҆৺Λ ·ͣ͸
 ͙͢ฦ͢ ୯ͳΔձٞ
 Λ͠ͳ͍ ຬ଍ͷ͋Δ
 ඒ͍͠ऴΘΓํ ߦّྑ͘ εΩχʔ
 νΩϯ શମ ࣮ફ ࡁ
  7. ਪ͠ύλʔϯ !47 औҾͰ͸ͳ͘ ؔ܎ͮ͘Γ ͓٬͞ΜΛ
 ཧղ͢Δ ৴པஷۚ ܏ௌ ੣࣮Ͱ͋Ζ͏ ઢΛӽ͑ͳ͍

    ͓٬͞Μʹ
 ҆৺Λ ·ͣ͸
 ͙͢ฦ͢ ୯ͳΔձٞ
 Λ͠ͳ͍ ຬ଍ͷ͋Δ
 ඒ͍͠ऴΘΓํ ߦّྑ͘ εΩχʔ
 νΩϯ શମ ࣮ફ ࡁ