Expanding your Customer Experience with easy steps

April 11 - Dialogflow Day at Google

Transcript

1. 1
   Expanding your customer
   experience in easy steps
   Lee Boonstra, Customer Engineer Google Cloud
   leeboonstra@google.com
   

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2. 2
   Dialogflow Enterprise
   

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3. 3
   Part of Google Cloud also means:
   ● Easy integration /setup with 60+ products &
   services.
   Other advantages
   Container
   Registry
   Cloud
   Functions
   App
   Engine
   Kubernetes
   Engine
   Compute
   Engine
   BigQuery
   Cloud
   Dataflow
   Cloud
   Dataproc
   Cloud
   Datalab
   Cloud
   Pub/Sub
   Cloud Machine
   Learning
   

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4. 4
   Part of Google Cloud also means:
   ● Easy integration /setup with 60+ products &
   services.
   ● Stay in the cloud. Improve latency & security.
   Other advantages
   User types in
   Web
   Interface
   Machine
   Learning
   Detection
   Call to
   Dialogflow
   Store in
   Data
   Warehouse
   Webhooks
   Return to
   customer
   vs.
   

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5. 5
   Part of Google Cloud also means:
   ● Easy integration /setup with 60+ products &
   services.
   ● Stay in the cloud. Improve latency & security.
   ● Logging, Tracing, Debugging, Error reporting
   Other advantages
   

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6. 6
   Part of Google Cloud also means:
   ● Easy integration /setup with 60+ products &
   services.
   ● Stay in the cloud. Improve latency & security.
   ● Logging, Tracing,Debugging, Error reporting
   ● User Roles, Permissions
   Other advantages
   

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7. 7
   Part of Google Cloud also means:
   ● Easy integration /setup with 60+ products &
   services.
   ● Stay in the cloud. Improve latency & security.
   ● Logging, Tracing,Debugging, Error reporting
   ● User Roles, Permissions
   ● Compliant
   Other advantages
   

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8. 8
   Part of Google Cloud also means:
   ● Easy integration /setup with 60+ products &
   services.
   ● Stay in the cloud. Improve latency & security.
   ● Logging, Tracing,Debugging, Error reporting
   ● User Roles, Permissions
   ● Compliant
   ● Scalable, No Ops
   Other advantages
   

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9. 9
   Upgrade to Enterprise
   

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10. Confidential + Proprietary
    Confidential + Proprietary
    Human take-over
    

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11. Confidential + Proprietary
    Human take-over chatflow with sentiment detection
    Your users type into a chat
    UI which can be integrated
    in your apps, websites or
    social media channels.
    When user ask to talk with
    a human, the operator can
    take over from the chatbot.
    Detect in real-time the
    users mood, and let the
    operator take over from the
    chatbot.
    This solution uses
    Kubernetes containers with
    Socket.io to enable
    realtime, bi-directional
    communication between
    web clients and servers.
    Architecture: Dialogflow with human handoff
    User types in chat UI
    Chatbot or User replies
    Operator Dashboard
    Kubernetes Engine
    Container Registry
    Customer Client
    Kubernetes Engine
    Back-end
    Kubernetes Engine
    Back-end
    Kubernetes Engine
    NLP
    API
    ML call for
    sentiment
    detection
    Pass user
    utterance to
    chatbot
    Return text response to user
    User asks
    to talk with human
    Negative sentiment
    let a human take over the conversation
    Operator types in chat UI
    User replies
    Containers images can be
    stored in the Container Registry
    Dialogflow
    Enterprise
    

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12. 12
    ● https://github.com/dialogflow/agent-human-handoff-nodejs
    Example available:
    

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13. Confidential + Proprietary
    Confidential + Proprietary
    Analytics
    Analyze and Optimize your bots
    

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14. 14
    ● Dialogflow bot analytics
    ● (From Chatbase)
    Bot Analytics
    

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15. 15
    ● Custom implementation (Pub/Sub and BigQuery)
    ● Learn which questions has been asked the most
    ● Improve your bot over time
    ● Track user experience
    Chatbot User Analytics
    

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16. Confidential + Proprietary
    Confidential + Proprietary
    Machine Learning
    for Chatbots/Assistants
    

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17. 17
    ● Data Loss Prevention API
    Machine Learning APIs
    

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18. 18
    ● Data Loss Prevention API
    ● Natural Language API
    Machine Learning APIs
    

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19. 19
    ● Data Loss Prevention API
    ● Natural Language API
    ● Vision API
    Machine Learning APIs
    

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20. 20
    ● Data Loss Prevention API
    ● Natural Language API
    ● Vision API
    ● Speech to Text API
    Machine Learning APIs
    

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21. Confidential + Proprietary
    Confidential + Proprietary
    Demo
    

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22. Confidential + Proprietary
    Advanced Chatflow with machine learning bot analytics
    User types to custom UI
    or channel
    Chatbot replies
    Dialogflow
    Enterprise
    Customer Client
    JS Angular 5 web front-end
    Kubernetes Engine
    Chat Server
    Dialogflow SDK / socket.io
    Kubernetes Engine
    Back-end CRM
    Python / Django
    Kubernetes Engine
    Container
    Registry
    Containers images can be
    stored in the Container Registry
    Messaging Publisher
    Pub/Sub
    Webhook
    Router
    Cloud Function
    Webhook
    Container
    Builder
    Building Dev
    Pipelines
    

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23. Confidential + Proprietary
    Advanced Chatflow with machine learning and bot analytics
    User types to custom UI
    or channel
    Chatbot replies
    Dialogflow
    Enterprise
    Customer Client
    JS Angular 5 web front-end
    Kubernetes Engine
    Chat Server
    Dialogflow SDK / socket.io
    Kubernetes Engine
    Back-end CRM
    Python / Django
    Kubernetes Engine
    Subscription
    Cloud Function
    Sensitivity
    Filter
    DLP API
    Sentiment
    Detector
    NLP API
    Data
    Warehouse
    BigQuery
    Messaging Publisher
    Pub/Sub
    Webhook
    Router
    Cloud Function
    Webhook
    

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24. 24
    I’ve built this demo on my own in a couple of evenings.
    Improve your user experience with a little more cloud.
    ● Fast & Easy integration of various cloud products:
    ○ Kubernetes Engine, Cloud Builder, Container Registry
    ○ Cloud Functions, Pub/Sub, BigQuery
    ○ DLP API, NLP API
    ● Cloud IAM, Logs, Traces, Debugging, Error reporting out of the box
    ● Scalable & Complaint: Ready to go live.
    Conclusion
    

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