4 Terminology Google Assistant — The virtual assistant of Google. Out of the box on Android 6+. For iOS available as app. Action — A third party app, running on top of the Google Assistant. Google Home — Voice-activated speaker powered by Voice. Smart Display — Voice-activated speaker with screen powered by Voice and Touch.
5 ● Google Assistant is now in 80 countries with support for 30 languages. ● Google Assistant will soon be on 1 billion devices thanks to Android phones
7 Assistance to improve your customer experience Callbots in callcenters Chatbots in websites, apps or social media platforms. Voice Activated Speakers & smart assistants.
13 It’s easier to make computers learn than to build smarter computers Machine Learning Process of making computers learn Artificial Intelligence Process of building smarter computers
20 How much have I spent on taxis last month? It looks like, you spent about 20 euros on taxis last month. You took the TCA taxi twice. Voice channels There’s no screen. Focus on the conversation.
21 It looks like, you spent about 20 euros on taxis last month. You took the TCA taxi twice. Here’s an overview: Voice channels with screens How much have I spent on taxis last month? Focus on the conversation. But also display stuff.
Google | Proprietary & Confidential 26 GOOGLE ASSISTANT USER WEB SERVER Hey Google.. ..will it rain today? GET www.weather.com/info city: Amsterdam Date: 2019-02-06 Recognizing
Google | Proprietary & Confidential 27 GOOGLE ASSISTANT USER WEB SERVER Hey Google.. ..will it rain today? GET www.weather.com/info city: Amsterdam Date: 2019-02-06 { location: “amsterdam” weather: “rain”, temperature: 8 } Thinking
Google | Proprietary & Confidential 28 GOOGLE ASSISTANT USER WEB SERVER Hey Google.. ..will it rain today? GET www.weather.com/info city: Amsterdam Date: 2019-02-06 { location: “amsterdam” weather: “rain”, temperature: 8 } Yes, it will rain in Amsterdam all day today. Speaking
30 3rd party integration Extend the Google Assistant with your own custom actions. Hey Google, let me talk to BookAMeetingRoom Welcome, how can I help you? I want to book a meeting room for 3 persons. Let’s get BookAMeetingRoom Sure, for when? Tomorrow, from 2pm to 3pm.
31 Ok Google, talk to __________. Ok Google, connect me with __________. Ok Google, get __________. Start a 3rd party action There is an app directory! (appstore). And the Google Assistant can give app suggestions.
33 ● Write the conversation - Dialogflow (Enterprise) ● Deploy on GA+ UX components - Actions on Google Optional: ● Back-end integration - Fulfillment app (dialogflow/aog SDK) ● Communication to back-ends - Your own APIs What do I need to build my own action?
34 ● Previously known as API.AI ○ (Sept 2016, acquired by Google) ● Powered by Machine Learning: ○ Natural Language Understanding (NLU) ○ Intent Matching ○ Conversation Training ● Cross platform ● Build faster with the Web UI ● Scalable: separate your conversation text from code ● Speech / Voice Integration ● Multi-lingual bot support (20+ languages) ● Part of Google Cloud (60+ cloud services) Development suite for building Conversational UIs.
35 ● Bring your agents to smart speakers (Google Home) or phones (Android, iOS app) ● Actions on Google includes: ○ UI toolkit, ○ Audio toolkit ○ Account Linking API ○ SDKs ○ tutorial guides ● UI components such as: ○ Buttons, Images ○ Cards, Carousels, ○ Lists ○ Tables Program for developers of Actions (“apps”) that run via Google Assistant Actions on Google
Confidential + Proprietary Confidential + Proprietary But if even if you just add one new AI channel. You can improve your customer experience and trim business costs.
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