Wasted Experiences @ Agilia

WASTED EXPERIENCES Going Lean Without Sacrificing Delight @shmuel

Samuel Mikel Bowles I work I tweet I speak @shmuel
Agilia ‘14

@shmuel Apple

@shmuel +

@shmuel GeLo

@shmuel Developers Designers Business Strategists

@shmuel Empower & Delight

@shmuel Technical Debt

@shmuel Stories

@shmuel How’s that sound?

@shmuel Get Started

@shmuel Creativity

@shmuel Problem Solving

@shmuel Vision

@shmuel WYSIWYG

@shmuel “Nope. Can’t do that.”

@shmuel Crushed

@shmuel Perplexed

@shmuel Win Friends

@shmuel Technical Competence

@shmuel Feasibility

@shmuel !

@shmuel Agile Team

@shmuel Yes.

@shmuel Maybe.

@shmuel Conversations

@shmuel Product, cost, and timeline

@shmuel Agile = Healthier More Respectful

@shmuel Budgets & Stable Software

@shmuel New Challenges

@shmuel Good Design

@shmuel 1955

@shmuel Oto Apel, Frankfurt

@shmuel Dieter Rams

@shmuel Architecture Electronic Gadgets

@shmuel Austere

@shmuel User Friendly

@shmuel Braun

@shmuel 1960s & 70s

@shmuel Vitsoe

@shmuel 1980s

@shmuel “An impenetrable confusion of forms, colors and noises.” —
Dieter Rams

@shmuel “Is my design good design?”

@shmuel Quantitative

@shmuel 10 Principles

@shmuel Good Design Is: Innovative

@shmuel Good Design Is: Useful

@shmuel Good Design Is: Aesthetic

@shmuel Good Design Is: Understandable

@shmuel Good Design Is: Honest

@shmuel Good Design Is: Long-Lasting

@shmuel Good Design Is: Thorough

@shmuel Good Design Is: Environmentally Friendly

@shmuel Good Design Is: As Little Design as Possible

@shmuel Ive

@shmuel Good Design Is: Innovative

@shmuel Why?

@shmuel Fashion?

@shmuel Fashion: Honest Long-lasting Useful

@shmuel Customer Satisfaction vs. Customer Delight

@shmuel Customer Satisfaction Expectations Are Met

@shmuel Customer Delight Expectations Are Exceeded

@shmuel Customer Satisfaction Predicts Loyalty

@shmuel Customer Delight Predicts Evangelism

@shmuel Benchmarking

@shmuel Design Patterns

@shmuel Heuristic Analysis

@shmuel Usability Tests

@shmuel The Minimum: Satisfaction

@shmuel Exceed Expectations?

SURPRISE!

@shmuel Apple’s Secret

@shmuel Ad Campaigns

@shmuel “Viral Marketing”

@shmuel Memes

@shmuel The Key: Surprise

@shmuel Our Agile Team

@shmuel Zoom

@shmuel Incrementalism Lateral Thinking

@shmuel New Ideas

@shmuel New Ideas Patterns

@shmuel New Ideas Patterns Heuristics

@shmuel JIT Design

@shmuel Furniture City

@shmuel Herman Miller

@shmuel Sight Lines

@shmuel Indiana University at Bloomington

@shmuel Problem

@shmuel

@shmuel Construal Level Theory

@shmuel Constrained Vision Has a Cost in Creativity

@shmuel Ship & Iterate

@shmuel ½ Finished Designs

@shmuel Polish

@shmuel 1,000 Paper Cuts

@shmuel :.(

@shmuel Something Had To Give

@shmuel Agile Conf., Orlando

@shmuel TDD Dependencies Backlogs Pairing Kanban BDD Cucumbers

@shmuel “You’re not alone.” — Someone

@shmuel “You’re not crazy. It’s worth it.”

@shmuel Todd Zaki Warfel’s 6-8-5

@shmuel Where’d he get the time?

@shmuel Jeﬀ Gothelf’s Beyond Staggered Sprints

@shmuel Diagraming a Negative Environment

@shmuel “Going for The Bronze”

@shmuel Validated Full of Ideas

@shmuel T e n s i o n

@shmuel Best Possible Path

@shmuel New Paths

@shmuel Evolution

@shmuel Inductive

@shmuel Deductive

@shmuel Abductive

@shmuel Validating

@shmuel Generating

@shmuel Robbing Our Users of Delight

@shmuel Ø Iteration

@shmuel Avoiding Iteration Zero — George Dinwiddie

@shmuel Too Much Preparing

@shmuel “[burning] an iteration without producing any working software that
tests our decisions.”

@shmuel Tunnel Vision

Exceptional

@shmuel Preparatory Exploratory

@shmuel Big Design Upfront Slippery Slope To

@shmuel

@shmuel Too Quick To Choose

@shmuel Premature Optimizing In Our Solution Seeking

@shmuel Hypothesis:

@shmuel 1. Lower quality initial idea 2. Iterative process takes
longer   to reach done 3. Result: more expensive 4. Result: less desirable Too few divergent ideas

@shmuel Ø Iteration Exploration

@shmuel Ø Iteration Exploration x 1

@shmuel Rhythm of Exploration

@shmuel

@shmuel Spike

@shmuel

@shmuel Quality Delight Customers → Evangelists

@shmuel Limits Measures

@shmuel Cattywampus lolly-gagging ballyhoo

@shmuel Ward Cunningham

@shmuel Why refactor?

@shmuel “Sounds like time-wasting perfectionism to me.”

@shmuel Little Knowledge Great Knowledge Decision 1 Decision 2 Decision
3

@shmuel Little Knowledge Great Knowledge Refactored Refactored Decision 3

@shmuel Natural Debt

@shmuel Intentional Debt

@shmuel Unintentional Debt

@shmuel 1. Unused knowledge 2. Time constraints 3. Poor decisions
Unintentional Debt

@shmuel Your Interest Rate

@shmuel Initial Principle * (1+r)n r = interest rate n
= number of periods

@shmuel Select a Better Starting Point

@shmuel The Debt Metaphor “We reason by analogy using the
metaphors that have entered our language” ! — W. Cunningham on Metaphors We Live By

@shmuel Value Loss • Incomplete interactions • Time-constrained design •
Deferred work • Natural design decay

@shmuel Technical Debt Paid by the business by way of
the technical team. ! Result Slowed progress.

@shmuel Design Debt Paid by the business by way of
  the users. ! Result Customer dissatisfaction & potential loss.

@shmuel 1. Higher quantity of ideas 2. Higher quality ideas
3. Fewer iterations 4. Higher quality at lower cost Hypothesis

@shmuel 1. How many ideas is enough? 2. How to
measure idea quality? 3. When are the right times for divergent thinking? 4. What is “too quick” when choosing an idea to run with? Questions

@shmuel 3 Tools 3D Scope Debt Gap Analysis Exploration Stories

@shmuel Story Mapping Jeﬀ Patton

Scope Polish Scope Depth via Tasks Scope Breadth via Activities
3D Scope Management

@shmuel Polish Ambiguous & Used to Prioritize Eﬀort

@shmuel Debt Gap Analysis

@shmuel Mind The Gap 1. Future State 2. Current State
3. Is there a Gap? 4. Remaining work & impediments 5. Proposal 6. Put them in the backlog

@shmuel Financial Planning Tool

@shmuel Two Card Sorts

@shmuel Future State

@shmuel Current State

Cautious Fun Authentic Knowledable Instructive Authoratitive Thourough Relational Clear As
described by focus group Important to audience Spider Graph

@shmuel “Relational”

@shmuel Exploration “Stories”

@shmuel A Framework for Abductive Thinking

Business Model Easier for users to search our large dataset
A moment of delight to the search interface 32 16 4 Exploration “Stories” Estimate the relative scale of a problem

@shmuel Estimates as Idea Targets

@shmuel Generating Ideas 1. Design Pairs 2. Team Design Charrette
3. Luke Hohmann’s   Innovation Games 4. Facilitated Brainstorm

@shmuel Measure Velocity Impact Compare Relative Sizes

@shmuel The Priming Effect

@shmuel How many bones are there in the body?

@shmuel The Comprehension Experience Hammond & Nessel

@shmuel “Many teachers are uncomfortable when students state incorrect information
and are tempted to set them right quickly, but doing so is not particularly eﬀective when the purpose is thinking. The value to learners of being wrong at the outset is   actually high.” The Priming Effect

@shmuel Problem Solving

@shmuel Could wrong-thinking accelerate velocity?

@shmuel Conclusion

Thank You! @shmuel

Wasted Experiences @ Agilia

Wasted Experiences @ Agilia

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