Upgrade to Pro — share decks privately, control downloads, hide ads and more …

Wasted Experiences @ Agilia

Wasted Experiences @ Agilia

Over time engineers have developed best practices and tools for identifying and managing technical debt, designers must do the same. Design debt can be just as dangerous for the businesses we work for and yet it is often ignored as teams transition to lightweight methodologies like Agile, Scrum, Lean, or Kanban.

Shorter iterations do not automatically lead to better outcomes. Lean UX can leave in it's wake a wasteland of broken experiences littered with tumbleweeds never to be swept up. In this presentation Samuel Bowles will tell stories, and provide practical tools from his experience applying Lean principles to reduce waste while preserving delight.

As Taiichi Ohno, the father of the Toyota Production System, rightly warned—Lean methods improperly applied “cause a variety of problems”. In this talk we will explore a number of these pitfalls and potential solutions for how we can avoid them as a balanced team of designers, developers, and business stakeholders.

Samuel Bowles

March 26, 2014

More Decks by Samuel Bowles

Other Decks in Design


  1. @shmuel 1. Lower quality initial idea 2. Iterative process takes

 to reach done 3. Result: more expensive 4. Result: less desirable Too few divergent ideas
  2. @shmuel The Debt Metaphor “We reason by analogy using the

    metaphors that have entered our language” ! — W. Cunningham on Metaphors We Live By
  3. @shmuel Technical Debt Paid by the business by way of

    the technical team. ! Result Slowed progress.
  4. @shmuel Design Debt Paid by the business by way of

 the users. ! Result Customer dissatisfaction & potential loss.
  5. @shmuel 1. Higher quantity of ideas 2. Higher quality ideas

    3. Fewer iterations 4. Higher quality at lower cost Hypothesis
  6. @shmuel 1. How many ideas is enough? 2. How to

    measure idea quality? 3. When are the right times for divergent thinking? 4. What is “too quick” when choosing an idea to run with? Questions
  7. @shmuel Mind The Gap 1. Future State 2. Current State

    3. Is there a Gap? 4. Remaining work & impediments 5. Proposal 6. Put them in the backlog
  8. Cautious Fun Authentic Knowledable Instructive Authoratitive Thourough Relational Clear As

    described by focus group Important to audience Spider Graph
  9. Business Model Easier for users to search our large dataset

    A moment of delight to the search interface 32 16 4 Exploration “Stories” Estimate the relative scale of a problem
  10. @shmuel Generating Ideas 1. Design Pairs 2. Team Design Charrette

    3. Luke Hohmann’s 
 Innovation Games 4. Facilitated Brainstorm
  11. @shmuel “Many teachers are uncomfortable when students state incorrect information

    and are tempted to set them right quickly, but doing so is not particularly effective when the purpose is thinking. The value to learners of being wrong at the outset is 
 actually high.” The Priming Effect